Hotels near Masjid Al Hidayah, Nabawan, Sabah., Interior Division

BAD MANNER AND SOME STAFF ARE NOT WELL TRAINED IN THEY CUSTOMER SERVICE SKILL. WHY? When we check in, we was greeted nicely and all was fine, we took the RM120 family room with king size bed and a single bed. During my reservation through the phone, i asked if there's breakfast included and they politely say no. But then my brother in law also took a room as same as mine, with add on breakfast of RM10. So i was interested when my brother in law inform me that there add on that we can add for the breakfast. Since i prefer conveniences to enjoy breakfast in the hotel, i took my time to ask the receptionists at the counter. I didn't get their names thou, but the first staff that was on duty in the evening was polite but then she seem not knowledgeable for my inquires, so she excuse herself to call her colleague. Here where my beautiful evening ruined by RUDE STAFF of yours. Firstly she didn't even bother asking my name and my room number. I was really polite asking her about the breakfast menu of RM10 which i am interested to add on. Is it wrong when your customer asked what kind of breakfast we gonna have ? She then rudely pointed the menu at the counter. I ask her nicely again was this menu for whole RM10 or any other such as buffet or unlimited. Surprisingly her response to me is ”MANA BOLEH SEMUA INI RM10” as she pointed the menu with sarcastic tone. I was upset the way she answered and explained it to me, if only she was humble and explained it to me in a good manners i wouldn't be this upset. I was then furious not because the RM10 but because of her (the receptionist) etiquettes. In past, I worked in a hotel line (hotelier) before and this is not the way we were trained. Obviously this hotel need to train their staffs. Learn to have empathy and love your job. One bad rotten apple will eventually ruins all the good apples. The room only have shampoo and soap as complimentary so do bring your own tooth brush and tooth paste. I do like the family room it is spacious and big and smell nice. But please do improve your customer service. Some are snobbish. Thank you for your attention.

Stayed at the Sento Hotel recently for a night as part of business trip. Location wise, it is located at the heart of Keningau town with plenty of eateries and convenience shops nearby, all within walking distance. I dare to say that Sento hotel is one of the better options for accommodation at Keningau. The stays comes with a very simple breakfast of either bread with eggs, nasi lemak or fried noodles. Rooms are generally spacious and clean.

Nice clean hotel in a good area for restaurants and shops. Has its own ac restaurant which is very good and reasonably priced The outstanding element is the staff. They go far beyond expectations and can only be praised Unfortunately our travel plans were scuppered by a landslide and the staff sorted us out. Well done. Easy access for train to tenom which is a worthwhile day trip.

What a great, relaxing place this is! We booked our room by sending them a message in WhatsApp and had no issues. The location is around 15 km south from Kota Kinabalu airport which is great, because you get away from all the traffic noise of the city. You can hear the planes every now and then, but it is nothing like the noise in the KK center. For us the quiet surroundings were the really big thing. There are just a few sea view rooms and even when there were other customers, it was still peaceful and quiet. Sea view rooms have their own pool so most of the time it felt like having an own private pool just for us. The staff is friendly and helpful. They helped us to organise our next destination and also gave a hand when one of us got sick and needed to see a doctor. Their laundry service is great too: we gave a huge bag of laundry to them in the morning and got clean clothes back on the same day. Liza, the owner, is such a great personality and we had a great opportunity to taste a potential new sparkling wine with her. The restaurant is spacious with lovely view to the big yard and to the ocean. We liked their buffet breakfast, but on the last two morning they switched it to à la carte. For us it didn’t make a huge difference, because the food was plenty. It was pretty much the same as the buffet options but served to the table. The dinner menu has more western options than typical Malaysian restaurants. We tried spaghetti, lasagne and fish and enjoyed them all, but at the same time wished more local options. They do have surprisingly good selection of wines from all over the world. In addition to a few glasses of house wine, we ended up enjoying a bottle of Italian pinot grigio on the Valentine’s Day dinner.

The restaurant is relatively expensive compared to typical street food joints. Luckily, there is a really good local restaurant just a short walk away and we ended up eating there our last dinners. The Palm Square shopping area is just a quick Grab drive away and there you can find more local restaurants. Getting there costs 5 ringgits. Sea view rooms are clean and spacious. Shower has warm water, but sometimes it took a while to get it. Water pressure was weak but we managed with it. It is a really nice bonus that the pool is just few meters away from the room. Each room has their own decked terrace with a fan and two sunbeds. Like other have mentioned, there is a beach but it is not very good. They clean it, but the trash from the ocean piles up anyway. Annoying fact that affects so many beaches in Sabah. We spent five nights here and really enjoyed our stay. Highly recommended!

Just had the most incredible six nights at Borneo Eagle Resort, the service was just superb, the staff made our stay amazing, they could not do enough for us whether it was anticipating our needs or remembering exactly what we liked. It is a very remote resort but the benefits of that is that there are not thousands of tourists around and you get true relaxation and Tranquility.  the food is ordered in advance and the chef was really accommodating to changes and menu tweaks, he managed to cook brilliant cuisine from every single continent! The villas were beautiful and the the trips were really good fun thanks to Shafiq. Kenneth at the bar was brilliant and so good with the kids and cocktails!! The Wi-Fi was horrific though so don’t plan on doing any work whilst you’re there, we never had it in the room at any time and only at the restaurant for short periods, Afnan the manager had to take us down the jetty and he let us use his own private phone at one point just to get a signal. They really tried to help whenever we had a problem with anything whether it was the Wi-Fi or the mosquitoes!! The main thing for the kids to do was the trips and playing in the pool which was so huge that they actually went paddle boarding in it every day. I highly recommend this resort if you want to be in a beautiful environment with incredible staff and fantastic food and get away from the crowds!!

The Hotel is well furnished and the staff are well trained. In all my interactions with the staff I have found them to be professional and courteous. As I am in a quarantine room the meals are provided in a plastic box and arrive fairly cold, however I understand that it is logistically impossible to provide steaming hot food to each room. The food is quite tasty inspite of the temperature. Amenities are ver good.

Hotel okay.. very satisfied, thank you

This is my first stay at AZ Hotel. I used to stay at Labuan Point Hotel near the Labuan mosque. The wife n me comes to Labuan often to golf at Labuan International Golf Club n the very challenging 9 hole Labuan Golf Club. This hotel impressed me immediately. The bed was king size n the decor was minimalist n comfortable. Wifi in the room is very good. Its cheaper than the Labuan point hotel. There is ample facilities such as a mini bar,a safe,a TV n a good view out of the window. There are good restaurants at the lobby floor n good perfume shop as well. Night entertainment spots n lounges is just par 4 n par 5 away.There is a super market just across the road from the hotel in case u needed snacks or toothpaste etc. On the whole very impressive at a good price.i would have stated 5 stars but for a burnt out lamp at the dressing table!!! Highly recommended hotel for a comfortable stay in Labuan. Frank C

I've stayed here and book a hall for my cousin birthday celebration. Doesn't expect their hall quiet big and can make a wedding here. The location quiet strategic , the centre of the town,where all the place just a walking distance.