Hotels near Masjid Imam Haji Hashim Sipitang, Interior Division

Had request an OKU room, i think it is the only OKU room from the hotel, need to inform hotel earlier. It would be great if hotel can improve or increase more OKU room, had been there for few times and this is the only time i request the OKU room successfully. If the toilet for OKU, would be suggest to make it spacious because the carer (in my case, is 2 carers) need to move the OKU from point A to point B. However, hotel service and location is good and definitely will be there again.

The Hotel is well furnished and the staff are well trained. In all my interactions with the staff I have found them to be professional and courteous. As I am in a quarantine room the meals are provided in a plastic box and arrive fairly cold, however I understand that it is logistically impossible to provide steaming hot food to each room. The food is quite tasty inspite of the temperature. Amenities are ver good.

Hotel okay.. very satisfied, thank you

Highly recommend to travel in Labuan and staying here it is a better choice. - The price was cheeper - Room is comfortable, clean beautiful. - The hotel is clean. - All staff in hotel is friendly and kindly. - Easy to find food this area.

The aircond need to services, not comfortable at all when the heat outside is so hot, No proper Mug provided, only small cup that already got stain on it, No ketle inside the room, if u wish to make a coffee there is water dispenser outside the room but use your own Mug, the pillow is too soft & Slim, luckily i have brought my own pillow when i need to outstation.

The room was comfortable...they used an old style AC but still functional well..the room was clean but a little disappointed because the water thermos was dirty ...hot water was available outside the room but the hot water wasn't enough for everyone ..overall Okey

Located in the city point of Keningau, nearby with RHB bank, 7 eleven, self service laundry and food stalls. Fast check in and out services. No deposit required. Front desk receptionist friendly and helpful. I stay in Executive room with bathtub, bed king size is so comfortable and clean. The room spacious but not sound proof. Plenty of public parking nearby this hotel and FREE. Breakfast provided A-la carte only and can choose one food per person. Food just nice. Drink provided only coffee and tea only.

BAD MANNER AND SOME STAFF ARE NOT WELL TRAINED IN THEY CUSTOMER SERVICE SKILL. WHY? When we check in, we was greeted nicely and all was fine, we took the RM120 family room with king size bed and a single bed. During my reservation through the phone, i asked if there's breakfast included and they politely say no. But then my brother in law also took a room as same as mine, with add on breakfast of RM10. So i was interested when my brother in law inform me that there add on that we can add for the breakfast. Since i prefer conveniences to enjoy breakfast in the hotel, i took my time to ask the receptionists at the counter. I didn't get their names thou, but the first staff that was on duty in the evening was polite but then she seem not knowledgeable for my inquires, so she excuse herself to call her colleague. Here where my beautiful evening ruined by RUDE STAFF of yours. Firstly she didn't even bother asking my name and my room number. I was really polite asking her about the breakfast menu of RM10 which i am interested to add on. Is it wrong when your customer asked what kind of breakfast we gonna have ? She then rudely pointed the menu at the counter. I ask her nicely again was this menu for whole RM10 or any other such as buffet or unlimited. Surprisingly her response to me is ”MANA BOLEH SEMUA INI RM10” as she pointed the menu with sarcastic tone. I was upset the way she answered and explained it to me, if only she was humble and explained it to me in a good manners i wouldn't be this upset. I was then furious not because the RM10 but because of her (the receptionist) etiquettes. In past, I worked in a hotel line (hotelier) before and this is not the way we were trained. Obviously this hotel need to train their staffs. Learn to have empathy and love your job. One bad rotten apple will eventually ruins all the good apples. The room only have shampoo and soap as complimentary so do bring your own tooth brush and tooth paste. I do like the family room it is spacious and big and smell nice. But please do improve your customer service. Some are snobbish. Thank you for your attention.

Just had the most incredible six nights at Borneo Eagle Resort, the service was just superb, the staff made our stay amazing, they could not do enough for us whether it was anticipating our needs or remembering exactly what we liked. It is a very remote resort but the benefits of that is that there are not thousands of tourists around and you get true relaxation and Tranquility.  the food is ordered in advance and the chef was really accommodating to changes and menu tweaks, he managed to cook brilliant cuisine from every single continent! The villas were beautiful and the the trips were really good fun thanks to Shafiq. Kenneth at the bar was brilliant and so good with the kids and cocktails!! The Wi-Fi was horrific though so don’t plan on doing any work whilst you’re there, we never had it in the room at any time and only at the restaurant for short periods, Afnan the manager had to take us down the jetty and he let us use his own private phone at one point just to get a signal. They really tried to help whenever we had a problem with anything whether it was the Wi-Fi or the mosquitoes!! The main thing for the kids to do was the trips and playing in the pool which was so huge that they actually went paddle boarding in it every day. I highly recommend this resort if you want to be in a beautiful environment with incredible staff and fantastic food and get away from the crowds!!