Hotels near Pamalan Hill View, Interior Division

BAD MANNER AND SOME STAFF ARE NOT WELL TRAINED IN THEY CUSTOMER SERVICE SKILL. WHY? When we check in, we was greeted nicely and all was fine, we took the RM120 family room with king size bed and a single bed. During my reservation through the phone, i asked if there's breakfast included and they politely say no. But then my brother in law also took a room as same as mine, with add on breakfast of RM10. So i was interested when my brother in law inform me that there add on that we can add for the breakfast. Since i prefer conveniences to enjoy breakfast in the hotel, i took my time to ask the receptionists at the counter. I didn't get their names thou, but the first staff that was on duty in the evening was polite but then she seem not knowledgeable for my inquires, so she excuse herself to call her colleague. Here where my beautiful evening ruined by RUDE STAFF of yours. Firstly she didn't even bother asking my name and my room number. I was really polite asking her about the breakfast menu of RM10 which i am interested to add on. Is it wrong when your customer asked what kind of breakfast we gonna have ? She then rudely pointed the menu at the counter. I ask her nicely again was this menu for whole RM10 or any other such as buffet or unlimited. Surprisingly her response to me is ”MANA BOLEH SEMUA INI RM10” as she pointed the menu with sarcastic tone. I was upset the way she answered and explained it to me, if only she was humble and explained it to me in a good manners i wouldn't be this upset. I was then furious not because the RM10 but because of her (the receptionist) etiquettes. In past, I worked in a hotel line (hotelier) before and this is not the way we were trained. Obviously this hotel need to train their staffs. Learn to have empathy and love your job. One bad rotten apple will eventually ruins all the good apples. The room only have shampoo and soap as complimentary so do bring your own tooth brush and tooth paste. I do like the family room it is spacious and big and smell nice. But please do improve your customer service. Some are snobbish. Thank you for your attention.

Stayed at the Sento Hotel recently for a night as part of business trip. Location wise, it is located at the heart of Keningau town with plenty of eateries and convenience shops nearby, all within walking distance. I dare to say that Sento hotel is one of the better options for accommodation at Keningau. The stays comes with a very simple breakfast of either bread with eggs, nasi lemak or fried noodles. Rooms are generally spacious and clean.

The aircond need to services, not comfortable at all when the heat outside is so hot, No proper Mug provided, only small cup that already got stain on it, No ketle inside the room, if u wish to make a coffee there is water dispenser outside the room but use your own Mug, the pillow is too soft & Slim, luckily i have brought my own pillow when i need to outstation.

Nice clean hotel in a good area for restaurants and shops. Has its own ac restaurant which is very good and reasonably priced The outstanding element is the staff. They go far beyond expectations and can only be praised Unfortunately our travel plans were scuppered by a landslide and the staff sorted us out. Well done. Easy access for train to tenom which is a worthwhile day trip.

The Hotel is well furnished and the staff are well trained. In all my interactions with the staff I have found them to be professional and courteous. As I am in a quarantine room the meals are provided in a plastic box and arrive fairly cold, however I understand that it is logistically impossible to provide steaming hot food to each room. The food is quite tasty inspite of the temperature. Amenities are ver good.

Overall, the service is good. It could be great if a simple smile is added to the front desk. Secondly, I understood the hotel policy for check out time is at 1200 hours. But, it would be much appreciated by guest if the hotel could allow/extend the check out time to 3pm, provided the room not fully booked especially during the mid week days where it's at low density booking and the guest taking flight at about 6pm. Simple curtesy will make a lot of difference.

The hotel is old, so be prepared for very dated rooms. It is clean to some extent. Staff are extremely friendly and very hospitable. As for the breakfast, options were limited and repetitive so if you’re not too particular about it, then you should be fine. The non-buffet dishes from the restaurant itself is actually pretty decent. You’d normally expect high crazy prices for just a plate of char kuey teow at other hotels but the prices for the dishes here were very reasonable. One other thing I noted when walking to my room was, what I initially assumed, the smell of sewage wafting in the air, but it’s actually the kelapa sawit planted around the hotel and they emit very foul stenches. Thankfully, the smell doesn't seep into the room. Now the bad part that sort of ruined my time at the resort. They don’t maintain the beach, like at all. It’s clear that they do not clean up the trash on the beach nor do they comb it. Be prepared to get attacked by sand flies everywhere you go. There are so many of them that they can even be found by the pool area and the restaurant. I would’ve loved to enjoy more time just lazing under the sun, you know, the main purpose of going on a beach holiday but I couldn’t because I was essentially the feeding source for an army of sand flies. The pool doesn’t have a lot of shaded areas too so just ensure that you are covered with SPF from head to toe if you are prone to burning. As stated, it was a decent stay. I just wished they’d maintain the beach because the water in Labuan is nice, calm and clear.

Check in is perfunctory, quite disinterested and doesn't have the welcoming experience. Rooms are showing some age, still somewhat clean. Mattress not as firm for a good night's sleep. To get the laundry list and bag seemed a real chore. It was not replenished when the room was cleaned when it should. Even after requesting in person at reception, had to call them again. Breakfast buffet is below par, basic Asian and some cereals. Their is no egss station. Once served poached eggs were practically uncooked, and the replacement took over half an hour. Under staffing. I must give credit to the three waitresses working non stop, clearing and cleaning the tables in between serving the