Verified traveler
October 7, 2022
Not Pet Friendly!
I had read the reviews about the rudeness of staff, and unfortunately experienced it during our stay. The restaurant and beach bar staff are very nice, but the reception staff were rude, unfriendly and unhelpful. We had booked this hotel specifically because it was pet friendly, but on arrival were told we could not have our two standard poodles in our room, their policy is 10 lbs weight limit. After consultation with manager, we were told we could stay if we took another room that was not seaview as I had booked, and over $300 more for two nights. After much discussion back and forth, they finally let us stay in the room we had booked. Needless to say, this was not a good start to our stay. The facilities are very nice, but the rooms are tiny.