Hotels near Camelot Park, Bakersfield

I stayed at this hotel several times years ago when it was a different name and really liked the property. When I was back in the area I immediately looked it up and found different name/owner(?). Booked one night although I was going to be in the area several nights just to check it out first. I am passionate about great customer service and OMG walking in found world class customer service in April who was at the front desk. Friendly, welcoming, great personality and attitude and extremely helpful! I was already a fan of the hotel at that moment! Later in the evening I encountered another front desk person named Paul who was fantastic as well! Always helpful and smiling and a fun personality. If hotels could all clone these two employees they would have award winning customer service! The lobby is gorgeous and tranquil. It has been done in shades of beautiful soothing gray along with silver accent pieces. Seating areas are inviting and visually very nice. The room continues on with the same gray tones and made me just want to relax in there all day as it just sets the tone of serenity and calm. Extremely clean and well maintained and good sized (I had a king bed) The pool is a beautiful pool and super clean and sparkling and cabanas have been added since my last visit and a great touch. Grounds are well maintained and parking is easy. And as a note to my first night “test” stay, I am still here almost a week later!

Please bear in mind there is no food no breakfast no services of any kind as far as I can tell. Except for perhaps the gym and Business center maybe. If you want water they will charge you. And even though some places will claim that they have breakfast there is literally nothing. You can get a cheaper hotel with better services. Also the building was noisy it is lacking soundproofing. Also the staff is not wearing masks so if you consider masks a reasonable thing a business could do to make you feel like they're trying to keep you a little bit safer, this is not the place for you.

Great ambience, from the design to the music, what a great atmosphere. Staff were attentive, polite and welcoming. The pillows, bedding and bed were comforting. Breakfast is great, loved the crispy potatoes with my breakfast and the bar is a great place to have a meal and a deal.

This is a pretty new hotel. The room was large and comfortable. The staff was helpful - I had driven over 10 hours to get there and was a bit forgetful checking in but they got me through it. The hotel is across the street from a good brewery with great food. Just what I needed to rest up for another day of travel.

This hotel is quiet! Except in the daytime when the families are enjoying the awesome pool!!! (Not a complaint btw) there are two separate buildings of rooms separated by a bridge running over mill creek. The office lady we got today was AMAZING!!!

They don’t tell you over the phone they charge a deposit of 100 a night. Stay 3 nights 300. Broken windows in rooms like 108. They don’t tell you on the phone heater for hot tub and pool Broken. Don’t answer Phone at front at all it’s silenced. Will not bring anything to your room! It’s dirty and covered in stains no one vacuums the carpets. Your not allowed to take breakfast to room and eat if anyones not feeling well in a covid environment and the staff is beyond lazy. Absolutely not like the usual Raddison. Stay at the Hilton instead it’s a dive total dirty nasty place with homeless in the parking lot and trash in the little alley behind the building. And as you can see there’s cockroaches!

I will start my review by saying most of the Staff was very courteous and accommodating. I was impressed by the outward appearance of the Hotel and the front desk area. Cons It pains me to have to list the cons with this Hotel because I don't ever like leaving a bad review that said, I am going to address a few issues in hopes that someone in charge will see this review and initiate some changes. First after we checked into the room, I went in the restroom to blow my nose and to my surprise there was NO Kleenex or any other type of bathroom tissues in the tissue holder on top of the bathroom counter. Though it was an inconvenience, I didn't think it was too big a deal so I grabbed some toilet tissue. I then proceeded to unpack some of my things to get a shower and noticed that there were NO washcloths left where the bath towels were located under the sink! Luckily, I had a couple with me in my luggage so me and my girl used those to clean with when we showered. that was very disappointing the say the least. Just imagine if we didn't have washcloths! Now to my third issue.....Clean, mold and mildew ”FREE” bathrooms are HUGE for me because mold and mildew that can be a health issue and secondly, it makes the shower look unclean and unsightly. Not a good look at all especially for the price of a Hyatt Regency! I took pictures of the mildew and it was gross. Bleach or some type of Industrial cleaner would work wonders. And of course last but definitely no least, my lady saw a young lady named Crystal in the restaurant are who was carrying some glasses around in a glass carriage and asked ”Crystal” if she could grab a glass and said that ”Crystal” rolled her eyes at my girl because she about the glass. How rude! We are very respectful people and harbor ill will toward no one. I am sorry but it is because of the issues listed about I gave the review that I did. Respectfully Kevin

Hear is a copy of my email to the manager January 15, 2022 that has not been answered to date “With regards to our stay for one night on Friday, January 14, 2022. We have several concerns about your hotel. Upon check-in we saw on your doors that all patrons entering your establishment must wear masks in public areas. We immediately witnessed one couple who were returning to their room walk straight through the lobby to the elevator and up to and back from their third floor room maskless. Not one staff member asked or approached them to put on a mask. To continue on that I just went down at 830 to get a coffee and three young adults with one child exited the elevator with no masks in sight. It looked as if they had just checked in. This is the laxist hotel in the three we have stayed in on our trip. MASKS ARE MANDATORY IN PUBLIC PLACES your sign says. Secondly, we don’t understand why when occupancy rates are so low you put guests at the back of your property regardless of how the reservation is booked. We booked through Expedia (to redeem credit card points) but would gather if we booked through my IHG membership we would have received a better room facing the front of the property. At the very least a disclosure should be given that there will be train and loud horn blast noise during the night so guests can decide to change rooms then and there. A train went by at 1045 pm and again at 300 am. We may have heard it at the front but not to the same loudness as at the back. It was dreadful. Thirdly, at approximately 230am in the morning an obnoxious guest in a red pick-up truck started their vehicle and sat there for ten minutes blasting extremely loud music that woke us from our sleep. (This is the same vehicle that checked in around 600 pm and played the same loud music for all to hear while they unpacked and entered the building….)They then left and returned some 15 minutes later and the same thing….I called the front desk on both occasions to report but nobody picked up the call. Then at about 430 am the owners of the same vehicle kept unlocking and locking their vehicle with their fob for another annoying 10-15 minutes….This all occurred in YOUR parking lot. Where is your sense of responsibility you owe your guests? May I also suggest that your coffee station be made available 24/7 outside the breakfast area by the front desk. It wasn’t a COvID distancing friendly time. Too many people bunched around. For those who just want a coffee having to line up in the breakfast line and wait until the end to get coffee is wrong. This was the worst night’s sleep we have ever had in a hotel. We feel exhausted for our drive to Palm Springs and feel we wasted points on this uncomfortable experience. We await your reply. Room 330

Breakfast is relatively simple, but bread, milk, ham, egg patties and other varieties are also considered complete, room hygiene is absolutely OK, although close to the airport but very quiet, passers-by definitely recommend this