To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.5
Service4.4
Cleanliness4.5
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All reviews(53)
Positive reviews(28)
Reviews with photos/video(11)
Awesome stay(10)
Awesome rooms(7)
Friendly owner(6)
Delicious breakfast(5)
Negative reviews(1)
Flywithtom
Deluxe King Room with City View
Stayed in Jun 2024
Travel with friends
7 review
4.5/5
Great
Posted on Jun 15, 2024
Very nice hotel. Staff at the reception was very professional, specially Zaur who did a great job.
The downside of the hotel :
- very difficult to get understood at the breakfast, and missing very basic things like vegetal milks which is very surprising for a 5 stars hotel
- at the pool we ask for umbrella and they didn’t have.
Zhu
Deluxe King Room with City View
Stayed in May 2024
Solo travelers
11 review
4.7/5
Amazing
Posted on May 8, 2024
Enjoyed the great breakfast varieties; large lap swimming pool and nice jacuzzi. My room had view of the Caspian Sea and promenade. Had a lovely stay for my birthday.
AF2310
Deluxe Twin Room with City View
Stayed in Oct 2024
Family
21 review
3.5/5
Posted on Oct 18, 2024
First thing, the location is too far away from the center. The hotel keeps telling you it’s only 10 mins walk, but it’s actually 20-25mins. The closest supermarket Spar is 1.2km away, walking time about 18-20 mins since the roads are super hard to cross without pedestrian lines and traffic lights.
Second, the house keeping of this hotel is a bit lazy, the coffee cup I have used in the first morning hasn’t been cleaned and I had to clean it myself to use it on the second day. The used towels were just taken away but no fresh replacement provided. The most outrageous thing is that they only gave us a duvet COVER for one of the beds, so one of us was freezing cold in the middle of the night and had to call housekeeping for a second duvet.
All in all, not to recommend for people who wants to explore the city.
Mahavirsinh Sujansinh
Deluxe King Room with City View
Stayed in Oct 2024
Business travelers
9 review
2.5/5
Posted on Oct 18, 2024
I stayed in this hotel was very much disappointed as there was no room housekeeping for three days. Spa area was dirty. Front desk staff very rude. Only work like a machine. Allowed me check-in at 3 PM although they had rooms available. Avoid this hotel as many options available in the city.
Guest User
Deluxe Twin Room with City View
Stayed in Aug 2024
Family
14 review
4.7/5
Amazing
Posted on Aug 14, 2024
Decided to pay a little extra and go with this hotel and we weren’t disappointed. The room was big and comfortable, the breakfast was delicious and the gym is good 👍. Only downside was that the pool is either too cold or too windy. Given the fact that the main recent we booked it was for the pool, it is a shame that we didn’t get to swim much! Staff are very friendly.
Guest User
Deluxe King Room with City View
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 3, 2024
Most amazing hotel with beautiful rooftop pool. Staff were very friendly and accommodating
Guest User
Deluxe King Room with City View
Stayed in Oct 2023
Family
33 review
3.5/5
Posted on Oct 17, 2023
Good location. Service lacking. Every night they look the (empty) mini bar, and have to call for it to be unlocked. Clean rooms.
Fatema ali
Deluxe King Room with City View
Stayed in Dec 2023
Couples
3 review
5.0/5
Outstanding
Posted on Jan 1, 2024
Good stay and nice staff
Jun786
Deluxe King Room with Sea View
Stayed in Dec 2022
Travel with friends
30 review
5.0/5
Outstanding
Posted on Jan 2, 2023
Very good
Guest User
Deluxe King Room with City View
Stayed in Nov 2024
Solo travelers
16 review
5.0/5
Outstanding
Posted on Dec 5, 2024
Except for the breakfast, there was nothing I was dissatisfied with about this hotel. It was quite helpful. The taxi drivers in this country are quite rip-offs if you don't book online. In the end, the boss of the car rental partner of this hotel sent me to the airport, and I made a friend. I especially want to say that I didn't withdraw cash, and only paid by card at the SPA. Hava (I forgot her name) from the SPA took special care of me because I had a cold. I was very touched and went to get a bag of small Chinese gifts for her. As a result, when I flew to Uzbekistan, the hotel called me, and everything I said was formatted in the elevator.
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Guest User
Fairmont Gold Room with Sea View
Stayed in Sep 2024
Couples
11 review
5.0/5
Outstanding
Posted on Oct 1, 2024
I found that the price on Ctrip was cheaper than Bookings. The hotel is in Flame Towers, which has an artistic appearance. You can take a small train directly to the beach. I booked a gold sea view room, which has the best view in Baku. The room is new, clean and tidy, and includes a buffet dinner
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Guest User
Deluxe Twin Room with Sea View
Stayed in Aug 2024
Family
12 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Facilities: Complete
Sanitation: Clean
Environment: Very good
Service: Friendly
Original TextTranslated by Google
tacher
Fairmont Gold One Bedroom Suite with Sea View
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 19, 2024
We took a suite with a bath, which is not guaranteed, but it was confirmed at the reception upon check-in. The price, as it turned out upon check-in, included, in addition to breakfast, dinner and coffee with cakes in the lobby. But the main thing, of course, is the view - absolutely breathtaking. Part of the lighting in the room did not work, but they quickly tried to fix it. I recommend at least for one night for sure, a landmark place in Baku, which is absolutely 100% worth your money. I would like to separately note the work of the reception, very polite and courteous, everything as it should be for this money, no worse than in 5 stars in Singapore :). Thanks to the hotel team for a wonderful time, good luck.
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abdulbariy
Deluxe Twin Room with Sea View
Stayed in Jun 2024
Family
14 review
5.0/5
Outstanding
Posted on Jun 25, 2024
Just amazing, location is cool, price is high but quality
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Guest User
Deluxe King Room with City View
Stayed in Sep 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Next to it is the Four Seasons Hotel. One side faces the Highland Park, and the other side faces the Congress, the Ministry of State Security and the Central Hospital. It is possible to book a room one day in advance. You can book a room on the hotel website, but you can only book the most expensive gold king room. All other room types are fully booked. Why? Because the big agents have taken all the rooms! So if you want to book the most basic room type (suitable for a family of four on the first night in Baku), you can only book it through an agent on Ctrip. In addition to the big agents who have them in hand, there are also Indian tour groups, and the chances of booking it from the official website are slim. The location of the hotel is great. If you don't watch the Olympic flame, the main attractions can be reached on foot (the old town, the seaside avenue, the shopping center, etc.). If you go to the TV tower for dinner, you can take a Bolt to the top of the mountain in less than ten minutes.
Booking a room really needs to be done from a big platform. One minute ago, my local friend told me that all room types were sold out, and the next minute I booked it on Ctrip, and confirmed it again through Ctrip customer service, and it was indeed booked! I have to say that Ctrip's service and competitiveness are really strong!
The hotel itself is modernly decorated. The staff speaks limited English, but you can see that they are trying to learn how to serve in English because a large number of Indian tourists have come! (Yes, not Chinese tourists). Check-in and check-out times are flexible, and one hour earlier/later is negotiable. The hotel will recommend a family package for 125AZN, which includes an afternoon tea, a coffee in the lounge, breakfast and dinner. If you have just landed and don't know where to eat, or really don't want to think too much, then you can't go wrong by buying this package. The hotel's famous outdoor swimming pool is currently closed because the wind is too strong and it is estimated that it will not be open in the short term. I didn't go to the spa and gym because I was too tired after a day of driving.
The food is quite exquisite, and I especially like the various European breads for afternoon tea and breakfast (I found out that the full price of afternoon tea is 45AZN per person). The water here is a bit less. There are only two bottles of exquisite Issey Miyake Water of Life glass bottles in the room. If you are a big water drinker, it is really not enough. Fortunately, breakfast and dinner are also filled with glass bottles of water, and you don't have to pay extra, so take this opportunity to drink it.
When it comes to service, the English is really not good. When checking in, the guy said that dinner starts at 10pm, which scared me. All other times may be wrong, please confirm repeatedly or go to check. There is no signal on the TV in the room. The signal did not come after waiting for a long time. There is no exhaust fan in their bathroom. It is very stuffy after taking a shower and it is easy to feel embarrassed after going to the toilet.
Good place: The toiletries are La Lebo and Rose31, which seem to be specially ordered for the hotel. I took all the soaps and used small bottles to store bath gel, shampoo and conditioner. Chinese women who are frugal and housekeeping!