Karlovy Vary Hotels with Balcony

My experience at this hotel was bad. To start with: 1. Hotel credit card machine was not working. So everything had to be paid with cash. Who would expect to be walking around with 15,000 - 20,000 kronor in cash?? Going to city center and getting the cash cost us an extra $85 in transaction fees and poor conversion rates. 2. Being a small town and boutique hotel, very few people speak English. We made an appointment and went to the spa at the time. It was our first experience in a ”salt cave”. Nobody to tell us what to do. We lost about 10 minutes in this experience, but had to pay full price. Same thing with the mineral bath. Lost few minutes because there was nobody to guide us, but had to pay full price. Finally at check out time, we were told that their credit card system is not working for a month!!!. If that was the case, the hotel should have informed the guests in ADVANCE so that we would have made alternate arrangements. As for the hotel itself, it is a very nice property and enjoyable if the hotel can do a better job.

Central located in the heart of Karlovy Vary. Everything looks new, is in very good conditions and is very clean. The hotel gives you the charm and atmosphere of the old glory days. It has a lift and a water dispenser in the lobby. The breakfast room is like a five star restaurant. One negative point - breakfast starts at 8.30 am only and you are later, they might run out of several things. All in all - highly recommended!

My wife and I lodged one night at this hotel, while travelling. The room was excellent and rather large. The place is quite big, so getting from the reception to our room and vice versa was a bit complicated, also because you have to use your access pass every time you take an elevator. The receptionists are not sufficiently fluent in English, or don't speak English at all. They did not suggest that I could speak German instead. The breakfast was very nice, with ample choice. The dinner procedure was a bit special... we gave our room number at the restaurant entrance desk and made our choices from the menu. There was no bill or receipt at the end and no signature asked. When I asked the restaurant personnel for the bill, they didn't understand. The drinks, in our case a bottle of wine, were provided by the bar in the room next to the restaurant. Personnel is not taking the drinks order, you have to go to the bar yourself and order it there and you can only pay by card, they do not accept cash. On checkout, next morning, I could pay for the dinner, but only by card, because the receptionist did not have cash change, she said. I would suggest, that the hotel's management thoroughly review all customer interaction processes (reception area, restaurant, bar), because these are inefficient and sometime even unpleasant! The place itself, Karlovy Vary city centre, makes great photographs, but I would rate it 'disappointing' in terms of outdoor amenities. There are countless overpriced jewlery shops, but only a few nice restaurants and bars. If you have seen Karlovy Vary once, you don't need to see it again...

I'm currently staying at the Olympic Palace and booked it because the reviews were so good - not because it looked amazing or because the price was good - neither was the case. I just wanted the nicest hotel in town besides Pupp. Unfortunately, this hotel was way below even a four star standard. We paid 300 euro/night and called ahead to ask if we could pay a bit extra to upgrade to a larger room with a balcony. They offered a Deluxe Room with a Balcony for 20 euro extra per night. When we arrived at midnight, there was only one poor woman at the reception who was brand new on the job. She tried so hard but it took 10 minutes just to process our documents and then when I confirmed it would be a Deluxe Room with Balcony, she said no - but that we were charged the 20 euros anyways. When I asked about the larger room, she said it would be over 100 euro/night and would take a very long time to get us in a room like this. We just wanted to sleep so took the small room, which was not very nice. The shower head did not work the entire time, neither did the AC. My assistant called ahead to book a spa afternoon for us and ask what the spa would recommend. We tried calling the spa the day-of and they never picked up. We went down and were told to return in our robes. There was no spa reception. We were told to go back up to our room and find the paper with our spa confirmations and go directly to those rooms. It was the most rushed massage I've ever had - even before my back hit the bed, it started on my feet. It was a fine massage, but not what I'd expect from a spa hotel. Afterwards, the spa staff had recommended the ”salt room” - we were excited, thinking this must be some kind of salt scrubbing room or unique experience. No. It was a room with fake salt hanging from the ceiling, very cold AC, and beds with dirty blankets thrown over us, sitting in lawn chairs. It was supposed to be a 45 min experience - just sitting in the chairs doing nothing. We left immediately. The spa team, when we finally found them, said ”it's supposed to be like smelling the salt in the ocean” - it was a hilarious excuse for a spa treatment, which we're still laughing about. They tried to charge 30 euro for this. The pool person (once we found him) also said the pool was thermal waters. They were not. The service here is limited, the property is nothing special, the price is high compared to the rest of the town, the spa is not nice, spa staff are nowhere to be found, the system is confusing, and it was by no means relaxing.

We were looking for a dog-friendly hotel, which often limits the choice a bit. The main features of the Hotel Palacky were the location and the value for money. The hotel is in a fantastic location right on Stará Louka, the ”promenade” of Karlovy Vary. Both the famous colonnades and the entrance to the cable car towards the ”Diana” lookout tower are almost around the corner. Surprisingly, I was able to sleep very well in the beds and cannot agree with the complaints, at least on this point. Now to the points that unfortunately attracted negative attention: the reception was not manned at check-in, our key was on the counter together with an information letter - this is uncomplicated, but everyone could simply come in and ”move into” our booked room. since nothing had to be shown or checked (as well?!). The room itself was large with an additional hallway and separate bathroom and toilet - which I personally find very convenient. Unfortunately the room was not cleaned during the whole stay. You don't have to do a big cleaning every day, after all you don't do that at home either. I also find the daily change of towels unnecessary. But if you have a dog with you and the entire room is carpeted, a little vacuuming would have been appreciated. The garbage should also be emptied, because there was only one small hygiene bucket in the toilet for the entire room - everything that accumulated in waste had to be disposed of there. The supply of toilet paper should also be checked once in a while and refilled if necessary. We found a fairly large crack in the window pane of our room - dangerous and unsightly! However, what was cleaned every day was the restaurant which is located in the hotel. There was vacuumed daily at breakfast time, so that you were always exposed to the noise during the meal, since the restaurant - with an open ceiling - is located directly under the breakfast room. It goes without saying that it is commendable and also acceptable that vacuuming is done every day, but I wonder whether this can be discussed and planned differently. Breakfast was until 10 a.m. - maybe you can do other activities first and vacuum from 10 a.m.? Due to the room layout of the house, one inevitably gets the impression that vacuuming is carried out right next to the dining table. The breakfast was okay, you shouldn't expect luxury in this price and hotel category. There was enough choice, it was always refilled and you were full - at home I don't have 5 types of bread in stock, which I serve every day. However, a little more choice of fruit would have been nice (there were apples every day, but nothing more). Unfortunately, there is no hotel parking lot - you should

It took a lot of effort to get to the hotel. The hotel area is quite large, divided into blue areas and green areas, plus a single-family area. However, the order could not be seen at all. We all walked to the blue area and went to the front desk to check in to know that it was actually on the other side.

Our family holiday in Karlovy Vary was simply perfect, mainly thanks to this amazing hotel! Upon arrival, we were warmly welcomed by the staff, who were extremely accommodating and helpful during the entire stay. We felt truly welcomed and treated like royalty. The hotel offers not only beautiful rooms that are cozy, clean and spacious, but also perfect services. Our teenage daughters enjoyed the wellness and activities together. However, what appealed to us the most was the attitude of the staff. If you are looking for a place where you will feel pampered, in a safe and friendly environment, this hotel is the right choice. Karlovy Vary is beautiful in itself, but this hotel added a unique charm to our trip. We will definitely be happy to come back here! ❤️

We stayed at EA Atlantic Palace Hotel Karlovy Vary for 19 nights in April 2022. We booked a package with breakfast and lunch included as well as SPA treatment on hotel premises. The hotel SPA is located on the second hotel floor, just steps away from our room upstairs what is very convenient. The hotel is distinctive for perfect location few minutes on feet to all water springs in the heart of the city, just on the banks of Tepla river. We have been provided us with a deluxe spacy room with a balcony. The hotel itself and hotel spa facilities were recently renovated. Our room had an excellent designers furniture and built in spacy cabinets with lights inside, what makes the atmosphere cozy feeling you at home. We have also to mention dedicated hotel staff in reception, attentiveness of hotel SPA staff and especially Alisa, the manager. We must also to mention the tasty food in hotel restaurant and especially Oleg who is a restaurant chef. The hotel is definitely worth the money we paid. We are looking forward to coming back next year and wish the hotel prosperity and success. Alex and Nataliya

Perfect hotel service with very friendly and always helpful staff. Family friendly approach, wellness and sauna world ready to use throughout the day The hotel manager and golf receptionist are very flexible and helpful. The golf course has always been beautifully landscaped, the fairway in top condition despite the dry season. Greens well rolled, speed optimal. It will be a pleasure to return.