Dusseldorf Hotels with Balcony

I arrived late after missing a flight out of Dusseldorf. The friendly female on shift (from Brazil) was absolutely excellent in dealing with me. The beer was good, the food was nice enough and the bar staff were friendly. Will definitely be back to this location should I ever be at Dusseldorf Airport.

The staff are not experienced in customer service. Not at all friendly or helpful. The room I had was facing a brick wall & the decor was dull & uninviting. The awful & dated bathrooms have been mentioned previously. There was nobody to help take my bags to my room. The hotel itself is located on the hafen but it is on a dead end fork of the harbour. It is a long 25 minute walk to the old town or you have to take two trams. Taxi was easier but obviously more expensive. The breakfast/dining room was dark & uninspiring. Judging by the price I paid, I mistakenly thought that breakfast was included, but it wasn’t so I went to the Hyatt Regency a few minutes walk away & had a wonderful dining experience there. I would advise not to stay at this hotel. If you do, you will be disappointed. There are other hotels in the hafen area which charge the same or less but offer much more.

這是本次歐洲行，最貴的一個酒店，本來抱着很好的期待，最後是無盡的失望。 因為是歐洲盃去看球，這個酒店屬於凱悦集團，我非常信任凱悦，就定了套房。遇到了幾個問題，給大家避雷: 1這個酒店是法院改造的，非常特殊，所以進門的時候，行李全靠門廊小夥和自己提上去，我的行李很多很重，我認為這很不合理，也很費勁。 2我預訂是雙床行政套房，既沒有給雙床，酒店也沒有設定行政樓層。最後告訴我滿房了，不能調整。我提出給我加個床，來解決問題。 3打掃衞生不靠譜。卧室一個床，它還不乾淨，床頭枕頭下一個死蒼蠅，噁心壞了。我立刻告訴前台來換，也沒給補償。還是攜程靠譜，給我補償了幾百塊錢，表達心意。我覺得一個酒店衞生這麼差，也很難做的好。 4早餐食物發黴。早餐品種多，但都難吃。水果還發黴！這個真的醉了，噁心極了。品控一塌糊塗。 5早餐服務差。服務人員態度惡劣，愛答不理。這是其他酒店一點沒遇到的，這個酒店特別明顯。 6比賽當天不給用餐廳。7.6那天比賽日，我們去看球前，出發之前想去pitti 吃頓飯。結果告訴我，不給使用餐廳，原因不明！ 這個酒店如果一個晚上2000，我覺得也就算了，也就這點水準。拜託，這是6000多9一個晚上的酒店，這個服務水平也太差了吧！ 特別是死蒼蠅、發黴水果，噁心到家了！請大家抵制這個酒店，不要去！

The hotel is not far from the main train station. (We took a short taxi ride there because it was raining.) The U Bahn was convenient, only 3 stops to the Alstadt. The room was modern, clean, with a very comfortable bed. It's unusual that the clear glass shower and sink are next to the bed without much privacy, but there is a shutter you can pull across. The toilet is separate. We enjoyed the breakfast at the Paris Club on the 16th floor. It's fun to have a drink up there in the evening to see the nice view. The bartender, Kevin, was so friendly and helpful. He gave tips on places to visit. There are some great Italian restaurants nearby, especially Aldo Genovese.

The hotel is located on the banks of the Rhine, with a clear view of the lake and a variety of birds and exteriors that make up a unique natural landscape. The hotel has convenient parking in front of the hotel, the store management is very good, the waiter is very polite, the breakfast is also good 👌

We were in Dusseldorf for work 10 days, and stayed at this hotel. The hotel is in a very quiet residential area of the city. Not small . A small reception is located next to the breakfast area. The rooms are spacious. Furniture and decoration corresponds to a 3 star hotel. There is only soap in the bathroom. There are no slippers. Cleaned not bad. Very good breakfast for a hotel of this level. They do not understand very well in English. Nevertheless, they were satisfied with the hotel. There are smoke rooms. The city center is about 15 minutes by car. We were in Dusseldorf for 10 days and stayed at this hotel. The hotel is in a very quiet residential area of the city. Not small. A small registration hall is next to the breakfast area. Rooms are spacious. Furniture and finishing are matched to a 3-star hotel. In the bathroom only soap. There are no slippers. They are cleaned not bad. Very good breakfast for a hotel of this level. They don't understand English very well. However, they stayed satisfied with the hotel. There are smoke rooms. About 15 minutes by car to the city center.

The hotel is clean and tidy. There are not many breakfast options. There are buses and light rail nearby. It is a 15-minute walk from the city center

The hotel is relatively new, the surrounding environment is good, the breakfast is rich, the service attitude is very good, very professional, you can print for free, send a kettle to the room, the room is cleaned better, very suitable for business trips. There are Chinese restaurants, basketball courts, tennis courts, football fields, etc. around, and it is very convenient to go to the city.

Lured by the positive reviews, I stayed at the Hotel Villa Achenbach for five nights. The hotel fell far short of meeting minimal expectations. You may be well advised to consider another alternative for your stay in Dusseldorf. On one evening with a temperature of 4 degrees outside, there was no heat in the suite. When questioned about this the next morning, Alexandra, the person at reception, mumbled something about 'it depends on the weather outside but now it is set where it belongs'. There was no internet service in the sitting room of the suite. Indeed, it only works consistently at the desk; it cuts out frequently other places. There's no connection in the bedroom. Alexandra stated it could not be fixed before my departure since 'the IT guy is away'. Housekeeping is uneven. Trash piles up . The area around the sink where I have placed my toiletries hasn't been cleaned since arrival. The bed is not made properly. It is easy to hear the footfall of the guests thon the floor above the suite. The general manager is apparently away for a few weeks. Neither Alexandra or Anna seem to have the authority to address these problems and adjust the bill. There does not seem to be a plan in place to ensure guest satisfaction. This is made worse by their failure to volunteer information. I must always ask for it and Alexandra in particular has yet to deliver it in a sympathetic way. While the idea of small, cozy hotel like this is appealing -- and it's a lovely place -- at the Villa Achenbach it is very difficult to feel comfortable. The idea in my experience is much better than the sad reality of the physical plant and the unhelpful staff.

Very nice hotel. Excellent service. Location was ideal, rooms were well designed and very comfortable l. The food during our stay was very good during the medical tourism conference. The chefs are to be commended. An added specific compliment here for the employee, Zoe. She is one of the restaurant managers. She worked both days of our trade show as her time was needed at our conference. She did an excellent job, was most helpful to me and other guests, was busy all the day, translated from English to German for some of the other staff in the kitchen and was smiling all the day asking how everyone was doing. She is a excellent employee and a representative in the hotel to seek for assistance. Her English is perfect. Excellent attitude and work ethic. Also, the check in by Mr. Koch was also very good. He helped me find a pharmacist quickly before it closed, printed the directions and showed me where to walk. There is a most helpful man working in the lobby. I spoke with him a long time. He is from Nigeria. I travel to Africa often for my work. This hotel has exceptional service, amenities and staff. Well done Zoe, Mr. Koch (cannot remember his first name) and my Nigerian friend in the lobby. The lobby of the hotel is quite attractive. Worth spending time there relaxing.