Swiss-Belhotel Rainforest

Second day stay, water had problem in the morning, weak pressure, dirty and can't use shower room even toilet, complained, they upgraded my room after 6 hours tons of complaining if I couldn't use toilet, so tragically guests can't use toilet rooms and they said many complaints that time for the same thing., But also in the new room water so weak, hard to take shower. And cleanliness also not good, I didn't expect 4 stars hotel quality so low, TOWELS not white colour also so many DIRTY spots(EX. Previous guest used that towels for their butts, but hotel never care if the laundry not clean enough or maybe they never washed it as it also had bad smell) from the previous guests, bed linen also so many dirty spots, lipstics, blood, etc. I don't understand how they maintenance their quality, cleanliness is important things for stay. Also water problem more than 24 hours never solved. I am sure that is not annually water maintenance as they explained, but it is because technically some tools broken and they can't fixed it immediately, it impossible happened suddenly and they couldn't handle well as a 4 star and big name hotel already. If maintenance they should have back up for water supply to guests room. This is first time I stayed in Swissbell branch have such nonsense problem, I stayed in many other Swissbell branches in another city before and never have such huge problem. I was really disappointed this time. I want guarantee staying in 4 stars hotel but service is not more that guest house only.

Hotel was value for the money, location is strategic as its very near the supermarket ,walking distance to Ripcurl Kuta and nice restaurant nearby. The room is okay but quite dusty. The breakfast buffet is nice too !

Basically it was a nice place. But several things are uncleanness. Such as the uncleanness cups

Swiss Hotel Rainforest in Bali offers a serene and luxurious retreat surrounded by lush greenery. The rooms are spacious, elegantly designed, and equipped with modern amenities, ensuring a comfortable and indulgent stay. The hotel's standout feature is its beautiful rainforest setting, providing a tranquil escape from the hustle and bustle. Guests can enjoy a refreshing dip in the pool, unwind at the spa, or savor delicious cuisine at the on-site restaurant. The staff is professional and attentive, enhancing the overall experience. While the location is slightly removed from central attractions, it’s perfect for those seeking peace and relaxation in a natural setting.

Need improvisation on customer service. From the lobby to the restaurants, the staffs are being neglect on guests’ requests. Even the room was dusty and the bathroom was in poor condition.

Worth for the money. Very nice breakfast buffet. Rooms were clean