Quest Hotel Balikpapan by Aston Reviews

Response from Property: Dear Mrs. Oktaviani,Warmest greeting from Quest Hotel Balikpapan...Thank you for taking the time to share your feedback following your recent stay at Quest Hotel Balikpapan. We're pleased to learn that you found our rooms to be clean, enjoyed our breakfast offerings, and experienced polite and accommodating service from our team members.However, we sincerely apologize for any inconvenience you may have encountered with your room key during your stay. We understand that this can be frustrating, and we appreciate your patience in bringing this to our attention. Rest assured, we will investigate and address this issue promptly to prevent any future occurrences.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, ensuring a flawless experience from check-in to check-out.Warm regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Valued Guest,Warmest greeting from Quest Hotel Balikpapan…Thank you for choosing to stay at Quest Hotel Balikpapan and for sharing your valuable feedback with us. We appreciate your insights, and your comments will help us continue to enhance our services.We take your feedback regarding the breakfast menu seriously, and we will review our offerings to ensure we provide a more satisfying dining experience for our guests. Your input is invaluable in helping us make necessary improvements.We're also glad to hear that Andra made a positive impression during your stay. Providing exceptional service is our goal, and we're grateful for your recognition of his efforts.Please know that we are continuously working to improve our guest experiences, and we hope to have the opportunity to welcome you back in the future. Warm regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Mr. Aero Borneo, Warmest Greeting from Quest Hotel Balikpapan. Thank you for the amazing feedback! We're thrilled to hear you had such a great experience with us! Thank you for choosing Quest Hotel Balikpapan to stay. We can't wait to welcome you back soon. Regards, Hilda Nidya Sari General Manager

Response from Property: Dear Mr. Junaidi, Warmest Greeting from Quest Hotel Balikpapan.. Thank you for your feedback! We're glad to hear that you enjoyed your stay at our hotel.Thank you for choosing Quest Hotel Balikpapan.We look forward to welcoming you back soon for another pleasant experience.Regards, Hilda Nidya SariGeneral Manager

Response from Property: Dear Valued Guest,Warmest greeting from Quest Hotel Balikpapan...Thank you for your recent stay at Quest Hotel Balikpapan. We're delighted to hear that you found your experience to be very comfortable.Ensuring our guests' comfort is our top priority, and we're thrilled that we were able to provide you with a pleasant stay. Your satisfaction is incredibly important to us, and we hope to have the opportunity to welcome you back for another comfortable stay in the future.Warm regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Mrs. Maisarah,Warmest greeting from Quest Hotel Balikpapan...Thank you for choosing to stay at Quest Hotel Balikpapan and for sharing your experience with us. We're thrilled to hear that you enjoyed our good service, friendly staff, and our hotel's strategic location.It's wonderful to know that you found our employees to be friendly and that our location provided easy access to BSB beach, making your stay even more convenient and enjoyable.Your feedback means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Valued Guest,Warmest greeting from Quest Hotel Balikpapan...Thank you so much for being a valued repeat guest! We truly appreciate your loyalty and the time you took to share your positive experiences.We're thrilled to hear that you've consistently received excellent service during your visits. It's also fantastic that you enjoyed the new addition of our Spa, and we're especially pleased to hear that the Spa staff are providing high-quality service.Your kind words and endorsement mean a lot to us. We're committed to maintaining the high standards that have made your stays memorable, and we look forward to welcoming you back to Quest Hotel whenever your travels bring you to Balikpapan.Best regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Valued Guest,Warmest greeting from Quest Hotel Balikpapan...Thank you very much for your recent stay at Quest Hotel Balikpapan and for sharing your feedback with us. We're thrilled to hear that you found our hotel to be clean, our staff friendly, and enjoyed our breakfast offerings.Your kind words mean a lot to us, and they serve as a great encouragement for our team to maintain our high standards of service. We're committed to continuous improvement, and your feedback will certainly help us in identifying areas where we can enhance our guests' experiences even further.Thank you once again for choosing Quest Hotel Balikpapan. We look forward to welcoming you back for another pleasant stay in the future.Warm regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Mrs. Christina Aldovina,Warmest greeting from Quest Hotel Balikpapan...Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoy our convenient location, friendly staff, and cleanliness. At Quest Hotel Balikpapan we are committed to providing top-notch service to all our guests, and it brings us great joy to know that our efforts have made your stay memorable. We appreciate your loyalty and look forward to welcoming you back for many more enjoyable stays.Warm regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Valued Guest,Warmest greeting from Quest Hotel Balikpapan...Thank you for choosing to stay at Quest Hotel Balikpapan and for taking the time to share your feedback with us. We're delighted to hear that you had a really good experience during your stay and that our staff contributed to making it memorable.Your suggestion regarding the addition of smart TV with Netflix and other streaming services is greatly appreciated. We are always looking for ways to enhance our guests' comfort and convenience, and your input will certainly be taken into consideration for future improvements.We truly value your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Qiumingshanxia4210,Warmest greeting from Quest Hotel Balikpapan...Thank you for taking the time to share your experience. We sincerely apologize for the discomfort caused by the yellow pillowcases. Your feedback is valuable, and we understand the importance of upholding the standards associated with the Aston brand. We will promptly address this issue with our housekeeping team to ensure a more pleasant and consistent experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay in the future. Best regards,Hilda Nidya SariGeneral Manager

Response from Property: Dear Valued Guest,Warmest greeting from Quest Hotel Balikpapan...Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel and rooms nice, and we're glad that the proximity to the mall was convenient for you.It's also great to know that you enjoyed the breakfast; providing delicious and satisfying meals is a priority for us.We appreciate your feedback and look forward to welcoming you back for another pleasant stay.Best regards,Hilda Nidya Sari General Manager