Top 5-Star Hotels in Balikpapan

its quite an old hotel which i stayed more than 20yrs ago. Furniture looks jaded but overall room and hotel are clean. Bedsheets and bathroom are clean which is very important.

Good hotel in BSB mall, 1 step to the mall, lots of interesting and useful facilities

Location was good. Next to a mall. Mall was pretty much empty tho. Room was okay as I stayed only for one night. Might have to give a little bit attention on the floor carpet. There's some strangr smell once you reach your floor. Breakfast option was good. Overall for the price I paid, it was a good choice for business travellers.

got there and was impressed at how nice it was. looked like something out of a movie set ! greeted very nicely and took my luggage in. front desk staff very polite, smiling, happy people ! just felt like i was home. They brought my bags up to the room and i knew i was at the place to be in Balikpapan. room was, bright, CLEAN AND NICE !! The room has good wifi and for me after coming from a place with no ac, and no hot water it was like being in heaven 😁😁👍. i was leaving the room when my ipad pinged with a message so i stopped outside the door to check it when 2 polite young ladies from staff were walking by a d asked if everything was ok. i told them just checking messages and they said if i needed anything to please let them know. that was a first ! added to my great first impressions. i decided to go have a beer in the lounge. again like a movie set from years ago in the time when hotels like this were for the rich, famous or important people. another reviewer mentioned the hotel is old, which it is but the difference between this hotel and another hotel here is THIS PLACE IS CARED FOR AND IT SHOWS ! Ordered a beer and since i was only person there i chatted with the Bartender Miss Feby. very polite sweet young lady and another young man also. was showing them some photos of my travels and home and next thing i knew it was like i was holding court. many of staff and gathered around and i was surrounded by new friends. some other guest had come and sat in the lounge and the waiter stopped talking and went right over to them and when Miss Feby got the order she aslo stopped talking and made the order. Just as it should be. then another young lady walked out and started talking and introduced here self as from food and beverage sales. Miss Marzsa Noer Larasati. as much as i hated to leave she brought me up and showed me the skybar. i had no idea it existed. we talked anout many things and you could see in the way she carried herself and spoke she was a professional in her job. she promotes events for the hotel and she gave me her business card and explained her job. she makes sure everything in restaurant and bars is perfect for the guest. they have many different events and she shared her whatsapp with me and the phots show this is not just a nice hotel but a fun place to be for all ages in Balikpapan. sadly i had a dinner engagement out with friends a d had to excuse myself. very hard to leave this young lady. her attitude about her job and life was amazing. she will have not just a great career but great life also. the next morning I had a 6:45 AM flight and my ride was supposed to pick me up at 4:30 but never showed and the guy who ran my tour was constantly checking with me to see if his driver arrived and i was pacing back and forth and the staff asked if i needed help and when i explained my predicament they got their phones out and got me a grab car to airport a d w

Room is clean, but hot water is not working properly ( has been checked with engineering but still not working properly) need to follow up for those things, Breakfast no taste for all kind of food ( only chicken porridge very tasty) Pasta hard, order omelete but waiting for 30 minutes, main course fish very hard and no tasted All day dining ( order for Pinnacolada but look like pineapple juice only) F&B need to improved for this issues Pool water ( green colour) need to treatment very well Thank you

This is probably the best hotel in Balikpapan. The room is clean and comfortable. All the staffs are polite and professional from the front desk to the F&B department. The room service menu could be improve further but I love my Ayam Penyet and Soto Soup. Excellent food. Bfast buffet spread was also very good. Thanks to Karen and Inka for always making sure that all our needs are met. We will be back again soon.

I checked in on 11 PM. There was no receptionist at the ground floor at my tower. The security told me that the 24 hour receptionist is on the 7th floor at the other tower. I must walked through water boom area that only partially covered by roof and that time the rain was falling. It could be better if I enter the hotel through the other tower. At the receptionist I must wait around 10 minutes because they were handling another guests. When it was my turn they found my room have been registered by my company but they were not sure whether someone have been checked in to my room or not. Then they must check directly to my room and I had to wait for another 10 minutes. After got my key I must walk through the water boom area again and it was still raining. Finally I could enter my room, but I found the blanket have some stains and the mat in the bath room was really dirty. I just opened the blanket and put away the mat. The room was small. The shower area in the bath room was also very narrow. When I wanted to check out on 7 AM I called the receptionist where should I check out and they said I must check out at the same receptionist with last night because the receptionist on my tower was not open yet. So I must walk again through the water boom area and it was still raining.

sangat memuaskan smuaa fasilitas berguna , pelayanan sangat gercep , lovee banget lahh

Kawasan Mall Bsb Hotel Baru nyaman dan Mantap 👍👍👍👍👍👍👍👍👍👍👍👍👍

Stayed for 1 night in Swiss-Belinn Balikpapan, overall was very good experience. The staff was helpful and friendly, breakfast was good and had lot of options, the room was clean and tidy. Very recommended !!