Top 5-Star Hotels in Balikpapan

The hotel is relatively old, but I like the lobby and the room which are spacious. The location is also serene, which makes a good hotel to rest for the evening. It's a good hotel for business people since there are plenty of area in the lobby to carry on business discussion.

Location is wonderful. But little dirty and too much noisy. I can hear clearly the outside store music sound until late time and traffic sound also. For the more, The room was not soundproofed at all, so I could hear sounds from the room next door and the hallway very clearly.

Brief overnight stay. Everything was fine. The room was comfortable and spacious. The balcony and sea view was a bonus. Nice big shower in the bathroom but no hand towels. Wi-Fi was good but required a different log-in when outside the room. In the common areas, the gym was good and pretty well equipped. The covered pool was a bit small and random. Unfortunately we had to skip breakfast as we had a very early flight to catch.

Best Hotel anywhere. the rooms are nice, clean ,very comfortable and all that for sure..however what makes is GREAT IS THE STAFF..from Parking guys, to housekeeping to Mami Vika the place is great.. EVEN BETTER IS THE RESTAURANT.. HI BOS..APA KABAR.. ☺️ i have been there many times..they are my Family.. Kika, Laily, Mega, Said, Asrul, ....,EVERYONE EVERYONE EVERYONE TREATS ME LIKE A KING.. Breakfast is a buffet but they will not let me go there.. they sit me down and get me my eggs, teh, fresh fruit and when i stop in during they day they get me es teh no gula.. i make sure to go to a fancy shop that sells very good chocolate Bars and buy 6 assorted big ones for them and A bottle of Wine for Kika and Laily to share. the food is 10000% PERFECT, THE CHEF MAKES GREAT MEALS.. THIS IS MY FAMILY IN BALIKPAPAN. I WOULD GIVE THE ENTIRE HOTEL AND EVERY SINGLE PERSON THERE 10 STARS.. THE TULIPE BAR IS ALSO GREAT FUN..GUYS BINTANG TIDAK BAGUS,CORONA BAGUS🤣🤣 the pool is perfect, clean and big. they also do Weddings and events for different Holidays and if you want a mind boggling beautiful wedding meal..Kika and rest will make your wedding beyond perfect..EVERY SINGLE MEMBER OF KITCHEN AND RESTAURANT STAFF WORK AS A TEAM MAKING DREAMS COME TRUE LOVE PAPA

This hotel seems older than the others since it had built when my parents haven't met each other but, I still think that this is one of the best choices for you guys to stay in Balikpapan. My experience staying in this hotel was quite fun since as you enter the lobby it seems so spacious and quiet even though the lobby is directly connected to the bar. The room of this hotel is really cozy and the room service is polite because they always smile and greet as we see each other and they also helped me carry luggage when I was already at the bar. I can do many kinds of sports here which is swimming and also, they have a gym. The last thing that I want to recommend is the restaurant which is the Skybar. There are plenty varieties of food which is available here and the best of this bar is the location which is a few levels above the bar and it is outdoor.

Room is clean, but hot water is not working properly ( has been checked with engineering but still not working properly) need to follow up for those things, Breakfast no taste for all kind of food ( only chicken porridge very tasty) Pasta hard, order omelete but waiting for 30 minutes, main course fish very hard and no tasted All day dining ( order for Pinnacolada but look like pineapple juice only) F&B need to improved for this issues Pool water ( green colour) need to treatment very well Thank you

This is probably the best hotel in Balikpapan. The room is clean and comfortable. All the staffs are polite and professional from the front desk to the F&B department. The room service menu could be improve further but I love my Ayam Penyet and Soto Soup. Excellent food. Bfast buffet spread was also very good. Thanks to Karen and Inka for always making sure that all our needs are met. We will be back again soon.

We booked a family room for few days trip, and unfortunately, we didn't have the best experience at the hotel. Service: (+) Firstly, I'd like to acknowledge the kind front office for helping us getting an early check in (1 hour earlier though). (-) The second day we had our room cleaned, when we came into our room, the latch lock stucked the door, so anyone would easily open the door without access card! Fortunately there were nothing missing, we immediately called a complain but no further response or apologize from the hotel. Room: We got an (approx. 40m2) apartment-like unit consisting of 2 rather small bedrooms. Since we were with little kids, so it didn't bother us, but the unit might be cramped for family with bigger kids. (+) Plus point here is we got a small pantry, but no room service menu etc like hotels in general, pretty much felt like renting a daily apartment unit. (-) There were lots of hair on bathroom drain when we enter the room. The worst part is: there were RATS (or unknown animals?) in the ceiling of our unit!! They were very noisy running around every night, made me feel anxious and woke me up few times during my sleep. Facilities: (+) The breakfast was decent though, there were quite various menu, the restaurant was clean and well designed as well. (-) When I was about to take my kids to swim, we witnessed a rat running into the pool drain. The pool wasn't very clean as well, so I immediately called off the plan. The best thing about the hotel is it is located within the same building with Pentacity Mall. For such experiences I had during my stay, I'm most likely not going to stay for the second time.

This is an old 4 star hotel but still maintaining well. The lobby, rooms, restaurant and sitting area are great and spacious. Location wise is not far from airport and town center. The breakfast is delicious with plenty of choices. Will come back to stay in this hotel on my next visit to Balikpapan.

In short, if you are thinking about staying here don’t. It’s not clean, badly maintained and inaccurately represented. The dining facilities associated with the apartments offer the slowest of service. 1.5 hours to deliver a grilled salmon dish. 20 minutes for a coffee. The bill was someone else’s. Took 25 minutes to sort out which was mine. Chaos. When we checked out they argued about refunding deposit. And took 40 minutes of Walkin talkie chat and rapid walking off and back to do it.