Novotel Bangkok Suvarnabhumi Airport Reviews

Response from Property: Dear Chanizuka Soryo, Thank you for sharing your feedback with us. We appreciate your insights on the condition of our hotel. We understand your concerns regarding the need for renovation, particularly with the carpets. Rest assured, your comments will be shared with the relevant team for consideration. We are pleased to hear that you found the bed comfortable, although we apologize for the noise disturbances you experienced due to soundproofing issues. We will look into this matter to enhance our guests' comfort. We are delighted that you found our location convenient for travelers with early or late flights, being only a short walk away from the departure floor. Your satisfaction is important to us, and we are committed to improving our services. We hope to welcome you back in the future for an enhanced experience. Warm regards, Novotel Bangkok Suvarnabhumi Airport

Response from Property: Dear Chan316, Thank you for sharing your positive experience with us. We are delighted to hear that your friends had a great stay at Novotel Bangkok Suvarnabhumi Airport. Our convenient location near the airport and our spacious, beautiful rooms aim to provide a comfortable and enjoyable stay for all our guests. We truly appreciate your recommendation and look forward to welcoming you back soon. Best regards, Winai MoonsriGuest Experience Manager

Response from Property: Dear Valued Guest,Thank you for your positive feedback regarding our convenient location near the airport and our 24/7 check-in service. We are glad to hear that you enjoyed our breakfast. We understand that our prices may be higher than other hotels, but we strive to provide a quality experience for our guests. We appreciate your review and hope to welcome you back to Novotel Bangkok Suvarnabhumi Airport in the future.Regards,Winai MoonsriGuest Experience Manager

Response from Property: Dear Jessica Pai,Thank you for your feedback. We appreciate your kind comments about our friendly staff and convenient shuttle service. We apologize for any inconvenience caused by the scent in the lobby. Rest assured, we are constantly working to improve our facilities. We hope to welcome you back in the future for an even better experience.Best regards,Winai MoonsriGuest Experience Manager

Response from Property: Dear TIXXkawhmd7****,Thank you for choosing Novotel Bangkok Suvarnabhumi Airport for your recent stay and for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and appreciated the easy access to the airport terminal via the train station or shuttle service.It is wonderful to know that you enjoyed the lobby with its buffet, a la carte restaurant, and sports bar. We are pleased to hear that you found the breakfast diverse and convenient, especially for early flights or day excursions. Your kind words about the pool area as a relaxing spot after a long journey are truly appreciated.We have taken note of your comments regarding the rooms being spacious but dated. Please be assured that we constantly strive to improve our facilities and services to ensure a comfortable stay for all our guests. Your feedback about the carpets will be shared with the relevant teams for their review and necessary action.Once again, thank you for your valuable feedback. We look forward to welcoming you back to Novotel Bangkok Suvarnabhumi Airport for another enjoyable stay.Warm regards,Winai moonsriGuest Experience Manager

Response from Property: we appreciate your feedback regarding our convenient location and easy hotel transfer. At Novotel Bangkok Suvarnabhumi Airport, our aim is to provide a comfortable stay for all our guests. While we maintain a classic charm, we continuously strive to ensure our facilities meet modern standards. We hope to welcome you back for a more enjoyable experience in the future. Warm regards, Winai MoonsriGuest Experience Manager

Response from Property: Dear Hing Fai, Thank you for choosing Novotel Bangkok Suvarnabhumi Airport for your overnight stay during your transit in BKK International Airport, and for taking the time to share your feedback with us. We are delighted to hear that this was your second visit to our hotel and that you found our location convenient, especially with our complimentary shuttle service that operates promptly to and from the airport, ensuring a hassle-free transfer for our guests. We understand the importance of a seamless transportation experience, particularly when catching a morning flight, and we are glad to know that our shuttle service met your needs effectively. At Novotel Bangkok Suvarnabhumi Airport, we take pride in offering spacious rooms that are not only clean but also comfortable for our guests. While we appreciate your feedback regarding the room's design and age, we assure you that we are continuously striving to enhance our facilities to provide a more modern and updated experience for our guests. Your comments are valuable to us as we work towards improvements in our accommodations. We look forward to welcoming you back for another stay in the future. Should you have any specific preferences or requirements for your next visit, please do not hesitate to let us know. Warm regards, Winai MoonsriGuest Experience Manager