Anonymous User
December 26, 2023
Reached the hotel and checked in at 1:30am. The room allocated to me had a strong stench of nicotine and cigarette smoke. I got an asthma attack and at 3:30am I asked for another room and was given one. That room was better than the previous one but still had the cigarette smoke smell - so much for non-smoking rooms.
Compared to other holiday inn, this one is way too small. If you have 2 pieces of luggage, you’ll have to jump through them when you move across the small space. Apart from this, let me list a few of my observations and experiences:
Positives:
- This place is good for those travelling and working close by who would just come to the room for a nights sleep and who smoke
- The guy at the breakfast place is quite attentive and makes sure he attends to the guests
- If you’re running short of shampoos or towels, a call is all it takes for them to arrive at the room
Areas of development:
- Not a spot for non business travellers
- Rooms are small and stinks of smoke
- White towels are now turned to brown
- At breakfast, the sausages and omelette were cold
- Despite the late check in, you can’t check out late without paying a charge
Overall the experience was bad with me leaving the place with breathing trouble after 5 days. Skipped breakfast for 3 days due to cold food.
Finally, not looking for a generic response with a copy past template from the hotel management.