Guest User
November 17, 2024
I recently stayed at this hotel, and unfortunately, my experience was far from satisfactory. Upon check-in, the female receptionist was extremely rude and unprofessional. Despite my booking confirmation for an executive suite, she claimed there were no other rooms available when i raised concerns about my room, even though the booking site clearly showed available rooms. The room itself was a disappointment. The air conditioning was unbearably loud, making a noise similar to a vacuum cleaner, which made it impossible to relax or sleep comfortably. For a property advertising itself as upscale, such issues are unacceptable. I wouldn't recommend staying here until the staff improves their attitude and the hotel addresses its maintenance issues. A disappointing experience overall.