Samala Hotel Bangkok

Samala Hotel Bangkok Reviews

Samala Hotel Bangkok

43 Soi Sukhumvit 15, Sukhumvit Road, Khwaeng Klongtoey-Nua, Watthana, Bangkok, 10110, ThailandView Hotel Details
Samala Hotel Bangkok
Samala Hotel BangkokSamala Hotel BangkokSamala Hotel Bangkok
Check available rooms for your travel dates
We Price Match
1 night

Samala Hotel Bangkok Guest Reviews

4.3/5
Very Good
347 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.4
Filter by:
Sort by:
All reviews(347)
Positive reviews(323)
Reviews with photos/video(130)
Friendly owner(100)
Great swimming pool(25)
Average sound insulation(13)
Convenient for shopping(13)
Tasty food(12)
Offers pick-up/drop-offs(11)
Close to metro(8)
Would stay again(7)
Negative reviews(24)
IanKF
Superior King Room
Stayed in Aug 2024
Couples
1 review
4.5/5
Great
Posted on Sep 3, 2024
Location: 10 min walk to BTS and MRT, 7 eleven nearby Room: Decent size with everything amenities you need. Comfort bed. Cons: bad design of the bathroom, water ponding issue. every time after shower water will not flow out. Noisy, bad sound proof. U can literally hear people talking next room and tuk tuk noise. Breakfast was good. Alot of variety. Alot of Google review mention front desk was rude. I did not experience that and mostly they are nice and speak English well. The one that rude should be bell boy.
Response from Property: Dear lanKF,Thank you for your review. We’re pleased to hear that you enjoyed the spacious room, our friendly staff, and the convenient location.However, we sincerely apologize for the issues you encountered. This is certainly not the experience we aim to provide, and we will address these concerns with our maintenance and housekeeping teams to ensure they are promptly resolved.Your feedback is very important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.Best regards,Samala Management Team.
Suresh Salvation
Premier Executive King Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 4, 2024
The hotel room is very spacious and new. For the price paid, super worth it. Location. Is very convenient too !
Response from Property: Dear Suresh, Thank you so much for your wonderful review! We are thrilled to hear that you had an incredible stay with us at Samala Hotel Bangkok. Our team strives to provide exceptional service and a welcoming environment for all our guests, and it’s great to know we were able to make your stay comfortable and memorable. We look forward to welcoming you back for another fantastic stay at Samala Hotel Bangkok in the near future. Best regards, Samala Management Team
Anonymous User
Superior King Room
Stayed in Jul 2024
Solo travelers
2 review
3.7/5
Posted on Jul 29, 2024
Many of the rooms do not have a view - they face the opposite residential building. I checked in early and was given a room on the 2nd floor. Although I requested a higher floor (both in my booking and at the time of check-in), the staff said it was the only room then available. I was very tired so I accepted it. Yet, when I checked out the room, I found that it faced a green ground with no sunlight at all. I requested to change the room and the staff then offered me a room on a higher floor. I had 3 out of the 4 pillow covers changed due to stains. Also, I had to request a refill of soap and toilet paper on my last night of stay. Other than that, the hotel is good value for money given it's relatively new and its convenient location - it's a 7-8 minute walk to Asok BTS station, Sukhumvit Metro station and Terminal 21.
Response from Property: Dear Valued Guest,Thank you for your feedback. We apologize for the issue. We understand how inconvenient this can be, and we will have our maintenance team address the problem immediately.We appreciate you bringing this to our attention and hope to provide you with a better experience during your next stay. Best Regards,Samala Management Team.
Rest and Relax
Premier Executive King Room
Stayed in Jul 2024
Couples
17 review
4.0/5
Very Good
Posted on Jul 26, 2024
Walking distance to BTS. Everything seem good except the room cleaning seem not satisfactory.
Response from Property: Dear Valued Guest,Thank you for your feedback. We’re glad to hear you appreciated our convenient location near the BTS.However, we apologize that the room cleaning did not meet your expectations. We will address this with our housekeeping team to ensure better service in the future.We appreciate your comments and hope to welcome you back for an improved stay. Best regards,Samala Management Team.
Guest User
Premier Executive King Room
Stayed in Jul 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on Aug 3, 2024
Walking distance to both BTS and MRT stations. A shuttle service provided to nearby Terminal 21.
Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We are thrilled to hear that you had an incredible stay with us at Samala Hotel Bangkok. Our team strives to provide exceptional service and a welcoming environment for all our guests, and it’s great to know we were able to make your stay comfortable and memorable.We look forward to welcoming you back for another fantastic stay at Samala Hotel Bangkok in the near future.Best regards, Samala Management Team
asca6a02
Superior Twin Room
Stayed in Jun 2024
Travel with friends
33 review
2.0/5
Posted on Jun 11, 2024
was in room 510. 1. The toilet was stuck, cannot flush, 2. ****** (for sure) in that room keep making noisy. Cannot sleep at all and have to change room for a better sleep. 3. The concierge never helps even they see you taking many stuffs and still stand and Chi chat and ignore you. 4. Front desk cannot speak English well. Do not recommended.
Response from Property: Dear Asca6a02,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay.Your feedback is invaluable as it helps us improve our services. We hope you will give us another opportunity to provide you with a better experience in the future.Best regards,Samala Management Team.
Asnan Z’din
Superior Twin Room
Stayed in May 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Strategic location! Everything u need is in walking distance, BTS, convenience store, restaurants. Not to mention quiet place too as the hotel about 500m from the main roads. P/S: thanks to the receptionist to allow us for an early check in. Much appreciated! And the breakfast was superb too,
Response from Property: Dear Asnan Z’ din,Thank you so much for your wonderful review! We are thrilled to hear that you had an incredible stay with us at Samala Hotel Bangkok. Our team strives to provide exceptional service and a welcoming environment for all our guests, and it’s great to know we were able to make your stay comfortable and memorable.We look forward to welcoming you back for another fantastic stay at Samala Hotel Bangkok in the near future.Best regards, Samala Management Team
love always be with you,我们这一家感恩旅行中每次遇到的好人好事好天气,
Deluxe Twin Room
Stayed in May 2024
Family
13 review
5.0/5
Outstanding
Posted on May 5, 2024
Appreciate hotel arrange the birthday cake, room very clean , staff very friendly and helpful.will come to stay again
Response from Property: Dear Valued Guest, Thank you so much for your wonderful review! We are thrilled to hear that you had an incredible stay with us at Samala Hotel Bangkok. Our team strives to provide exceptional service and a welcoming environment for all our guests, and it’s great to know we were able to make your stay comfortable and memorable. We look forward to welcoming you back for another fantastic stay at Samala Hotel Bangkok in the near future. Best regards, Samala Management Team
Good guest 007
Deluxe King Room
Stayed in May 2024
Couples
26 review
4.5/5
Great
Posted on May 7, 2024
Modern , clean hotel. I used the swimming pool , gym. It is crowded at breakfast. Good location close to Terminal 21 mall, Asok BTS station. Good stay
Response from Property: Dear Valued Guest, Thank you so much for your wonderful review! We are thrilled to hear that you had an incredible stay with us at Samala Hotel Bangkok. Our team strives to provide exceptional service and a welcoming environment for all our guests, and it’s great to know we were able to make your stay comfortable and memorable. We look forward to welcoming you back for another fantastic stay at Samala Hotel Bangkok in the near future. Best regards, Samala Management Team
Kim Sia
Superior Twin Room
Stayed in May 2024
Family
17 review
4.7/5
Amazing
Posted on Jun 1, 2024
New hotel , good location but beware tat always traffic to travel in and out
Response from Property: Dear Kim Sia,Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated our new facilities and convenient location.We understand that traffic can be challenging in our area, and we apologize for any inconvenience this may have caused during your stay. Your feedback is valuable, and we will continue to look for ways to improve our guests’ experiences.We hope to welcome you back soon and provide an even better stay.Best Regards,Samala Management Team.
Kum Hoong
Superior Twin Room
Stayed in Apr 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Great room, good check in process and also very relaxing, staff was friendly and also helpful. Will come back for stay with family during future visits.
Response from Property: Dear Our Value guest,Thank you for choosing Samala Hotel Bangkok for your stay. Best regards,LILIReservation Dept.
Anonymous User
Deluxe King Room
Stayed in Mar 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Apr 6, 2024
The hotel is grand, the room is bigger than my expectation, they also gave us a room with a bathtub. There is also a swimming pool in the rooftop. Everything is nice in the hotel, just beside the place is a bit far from station, need at least 10 mins walk from hotel. But you can try to meet the time to take hotel shuttle, which is convenient a lot. And the hotel manager is very kind n nice, as I met some accident on the check out day, she gave us a lot of assistance, and offer us late check out for handling stuff. Recommend!
Response from Property: Dear Valued Guest,Thank you for your kind words and detailed feedback!We are thrilled to hear that you were pleasantly surprised by the size of the room and enjoyed the bathtub and rooftop swimming pool. It’s great to know that our amenities contributed to a comfortable stay.We appreciate your understanding regarding the distance to the station. We are glad you found the hotel shuttle service to be convenient.It’s wonderful to hear that our hotel manager was able to assist you during your check-out day and provide late check-out. We strive to offer supportive and attentive service to all our guests.Thank you for your recommendation. We look forward to welcoming you back on your next visit!Best regards,Samala Management Team.
Dinah
Superior King Room
Stayed in Mar 2024
Couples
11 review
2.0/5
Posted on Mar 31, 2024
Terrible experience. Not sure why it’s 5 stars. Even though it just opened last year, room was dirty, dust in the corners, water marks, etc. The common areas were not well maintained either. We stayed 3 nights, they only cleaned our room once though we requested for our room to be cleaned daily. On that one room refresh, they did not bother to throw the trash in the bins neither did they replenish toiletries. We requested for a wake up call on the last day as we were leaving at 5am, no wake up call given. It’s really bewildering how this is a 5 star hotel.
Response from Property: Dear Dinah,Thank you for sharing your feedback, and I’m truly sorry to hear about your experience.We appreciate your comments as they help us improve our services. We hope you might consider giving us another chance to offer you a better experience in the future.Best regards,Samala Management Team.
Anonymous User
Superior King Room
Stayed in Mar 2024
Couples
8 review
4.7/5
Amazing
Posted on Mar 20, 2024
Everything is excellent service room and quality of built Only improvement maybe the the toilet It’s not very ideal because it doesn’t flush well and the flush bottom is in weird position
Response from Property: Dear Valued Guest,Thank you for your kind words and positive feedback!We’re delighted to hear that you found the service, room quality, and overall experience to be excellent. We appreciate your comments about the toilet and will review the flushing mechanism and its placement to enhance functionality.Your feedback is valuable to us as we strive for continuous improvement. We look forward to welcoming you back soon.Best regards,Samala Management Team.
Hong Kong traveller
Superior Twin Room
Stayed in Mar 2024
Family
3 review
4.5/5
Great
Posted on Mar 17, 2024
Great and friendly services, housekeeping is a bit slow but appreciate they must be busy, centrally located- 7 -9 mins walk from Asoke or Sukmitvit metro, they also have shuttle departing from 9am to 4pm from the hotel to the metro- pick up place at Terminal 21 about 5 -8 mins into the hour. Hope they will extend the shuttle operating hours. I attach the metro BTS map and the rooftop pool and shuttle pick up pics. Will return.
Response from Property: Dear Hongkong traveller,Thank you so much for your wonderful review! We are thrilled to hear that you had an incredible stay with us at Samala Hotel Bangkok. Our team strives to provide exceptional service and a welcoming environment for all our guests, and it’s great to know we were able to make your stay comfortable and memorable.We look forward to welcoming you back for another fantastic stay at Samala Hotel Bangkok in the near future.Best regards, Samala Management Team