Mercure Bangkok Surawong Reviews
Mercure Bangkok Surawong
222 Surawong Road Si Phraya Bangrak District, Bang Rak, Bangkok, 10500, ThailandView Hotel Details
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Mercure Bangkok Surawong Guest Reviews
4.4/5
Very Good
177 review
Verified reviewsLocation4.3
Amenities4.3
Service4.3
Cleanliness4.6
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All reviews(177)
Positive reviews(169)
Reviews with photos/video(55)
Clean and tidy(58)
Great service(35)
Great location(21)
Easy to get around(9)
Great value for money(7)
Quiet & comfortable(6)
Convenient for shopping(6)
Tasty food(5)
Negative reviews(8)
Guest User
Classic Room
Stayed in Jul 2024
Solo travelers
14 review
Very Good
Posted on Jul 30, 2024
Location abit walk from the Silom central
Room is very clean and new, but not much facilities.
Breakfast just ok nth fancy
Response from Property: Dear Value Guest, thank you for your feedback. We appreciate your comments on our clean and new rooms. We are continuously working to enhance our facilities and breakfast offerings. We hope to welcome you back for an improved experience. Best regards, Mercure Bangkok Surawong
Anonymous User
Classic Room
Stayed in Jul 2024
Business travelers
13 review
Posted on Jul 24, 2024
Overall, well managed and well cleaned hotel. Staff are willing to help customer for everything though this hotel is just midscale brands. There must be some people complaining for poor service but considering this brand, it looks ok to me :). And this hotel is very far away from BTS/MRT which note.
Response from Property: Dear Value Guest, thank you for sharing your feedback. We appreciate your kind words about our well-managed and clean hotel. While we aim to provide excellent service despite being a midscale brand, we apologize for any inconvenience caused by the distance from the BTS/MRT. Your feedback is valuable to us, and we will strive to improve where possible. We hope to welcome you back in the future. Best regards, Mercure Bangkok Surawong
Guest User
Classic Room
Stayed in Jul 2024
Solo travelers
1 review
Posted on Jul 25, 2024
Nice new hotel with beautiful room.
Special thanks to Ms Jesse from front office for her warm hospitality and welcoming attitude.
Response from Property: Dear Valued Guest, thank you for your kind words regarding our hotel and Ms. Jesse's exceptional service. We appreciate your feedback and look forward to welcoming you back. Warm regards, Mercure Bangkok Surawong
Anonymous User
Classic Room
Stayed in Jul 2024
Couples
5 review
Posted on Jul 16, 2024
Surprisely there are no swimming pool, and also not sure if the hotel is too new ..that the driver not familiar on the location.
The design of room, also not the good. As nowhere to let you dress up after shower.
The 7-11 & big c is nearby but no street food around.
The front desk staff are nice, but only 1 staff while we checking out.
Response from Property: Dear Valued Guest, we appreciate your feedback. We regret any inconvenience caused by the absence of a swimming pool and the room design. Our team strives to provide a comfortable stay despite the limitations. We will address the issue with the driver's familiarity with the area. Thank you for acknowledging our friendly front desk staff. We will take your comments into consideration for future improvements. We hope to welcome you back for a better experience. Best regards, Mercure Bangkok Surawong
Anonymous User
Classic Room
Stayed in Jun 2024
Business travelers
51 review
Very Good
Posted on Jul 2, 2024
This is a new hotel that just opened a few months ago. Everything is nice and clean but soundproofing is poor. Servers at the restaurant are very friendly.
Response from Property: Dear Valued Guest, thank you for your feedback. We are delighted you enjoyed our clean facilities and friendly restaurant staff. We apologize for any inconvenience caused by the soundproofing. We appreciate your comments and hope to welcome you back soon. Best regards, Mercure Bangkok Surawong
Anonymous User
Classic Room
Stayed in Jul 2024
Solo travelers
13 review
Very Good
Posted on Jul 6, 2024
Nice room but some renovation works on during the day. A distance away from BTS or MRT station.
Response from Property: Dear Valued Guest, thank you for your feedback. We apologize for any inconvenience caused by the renovation works and the distance from public transportation. Your comments are valuable to us. We hope to welcome you back soon. Warm regards, Mercure Bangkok Surawong
kay Patterson
Classic King Room
Stayed in Jun 2024
Friends
2 review
Amazing
Posted on Jun 20, 2024
Only open 3 months so staff finding thier way around some things but super impressed with thier approach and resukts
Rooftop bar inside and out. Music a bit loud but turned down on request. Rooms small but very well designed and comfortable bed.
No room service yet but bar snacks delicious and breakfast buffet good choice
Response from Property: Dear Kay Patterson,Thank you for sharing your feedback with us. We are thrilled to hear about your positive experience at Mercure Bangkok Surawong. While our team is still getting accustomed to some areas due to recently opening, we are delighted that you appreciated their approach and dedication. We have duly noted your feedback on the music volume and room size. Your satisfaction is our priority, and we are glad you enjoyed our rooftop bar, bar snacks, and breakfast buffet. We look forward to welcoming you back soon.Warm regards,Mercure Bangkok Surawong
Khunchew
Classic Room
Stayed in Jun 2024
Solo travelers
3 review
Posted on Jun 12, 2024
Wonderful brand new property. The room is well designed. Bed was elevated with firm, comfortable mattress. The only down side was the lack of facilities and average location.(15-20mins walk to BTS)
Response from Property: Dear Valued guest, Thank you for your feedback. We are delighted you enjoyed our brand-new property and well-designed rooms. We appreciate your comments on the location and facilities. Your comfort is our priority. Looking forward to welcoming you back. Mercure Bangkok Surawong
Guest User
Classic Room
Stayed in May 2024
Business travelers
2 review
Outstanding
Posted on May 30, 2024
The room is very good. The price very good and it is near the market and a hotel I have the seminar is perfect I think and the parking lot almost empty for me because the hotel is so new. I am happy.
Response from Property: Dear guest, thank you for your positive feedback. We are delighted to hear that you enjoyed your stay with us, especially our convenient location near the market. We appreciate your kind words and look forward to welcoming you back soon. Best regards, Mercure Bangkok Surawong
Mada Thaleeb
Classic Room
Stayed in May 2024
Solo travelers
36 review
Outstanding
Posted on May 26, 2024
Excellent!! stay for 6 nights was amazing!! The room was clean and tidy, helpful staff, and easy to get public transport..
everything was amazing and i will back when in thailand !thank u mercure
6/7
Response from Property: Dear Mada Thaleeb, we are delighted to hear about your amazing 6-night stay at Mercure Bangkok Surawong! We are glad you found our rooms clean, staff helpful, and the location convenient. Looking forward to welcoming you back on your next visit to Thailand! Thank you for choosing Mercure Bangkok Surawong. Best regards, Mercure Bangkok Surawong
Guest User
Classic King Room
Stayed in Jun 2024
Couples
5 review
Great
Posted on Jul 8, 2024
Great Hotel. Everything is brand new. Nice staff, good rooftop bar!
Response from Property: Dear Valued Guest, thank you for your positive review! We are delighted that you enjoyed our brand-new facilities, friendly staff, and rooftop bar. Looking forward to welcoming you back soon. Best regards, Mercure Bangkok Surawong
Guest User
Classic Room
Stayed in May 2024
Business travelers
1 review
Posted on May 8, 2024
Beautiful New Hotel. Unfortunately the soundproofing is really bad. Especially if you get the room facing the main road or one with balcony. Extremely loud traffic noise at night will keep you awake the whole night. Quite a distance from nearby shops. Not much shops or restaurants nearby. It on surawong Road but on the other extreme end. Not near the happening silom area.
Response from Property: Dear Valued Guest, Thank you for sharing your feedback. We apologize for the inconvenience caused by the soundproofing in your room and the distance from nearby shops. Your comments are valuable to us in our ongoing efforts to improve. We hope you will give us another opportunity to provide you with a better experience. Best regards, Mercure Bangkok Surawong
Lyh&Vert
Classic Room
Stayed in May 2024
Couples
10 review
Posted on Jul 12, 2024
Nice hotel but a bit far from the city center. Nonetheless, stay is comfortable!
Response from Property: Dear Valued Guest, Thank you for your feedback. We are glad you found your stay comfortable. While we are not in the city center, we offer a peaceful retreat. We hope to welcome you back soon. Best regards, Mercure Bangkok Surawong
Chong Poh Leong
Classic Room
Stayed in Jun 2024
Friends
1 review
Very Good
Posted on Jun 19, 2024
Everything is good.
Walkable within 20 minutes from mrt or bts.
Response from Property: Dear Chong Poh Leong, Thank you for your positive feedback! We are delighted to hear that you found everything good during your stay with us. Being within a 20-minute walk from the MRT or BTS stations is indeed convenient. We look forward to welcoming you back soon. Warm regards, Mercure Bangkok Surawong
Chee Wai
Classic King Room
Stayed in Apr 2024
Couples
2 review
Very Good
Posted on Apr 7, 2024
Brand new hotel. Everything is clean. Service is excellent.
Response from Property: Dear Chee Wai, thank you for your kind review. We are delighted to hear that you enjoyed our brand new hotel, cleanliness, and excellent service. We look forward to welcoming you back soon. Best regards, Mercure Bangkok Surawong