Holiday Inn Express Bangkok Siam, an IHG Hotel Guest Reviews
4.2/5
Very Good
1662 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.0
Service4.2
Cleanliness4.2
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All reviews(1662)
Positive reviews(1566)
Reviews with photos/video(479)
Easy to get around(192)
Convenient for shopping(130)
Tasty food(62)
Strange smell in room(52)
Close to metro(51)
Friendly front desk staff(37)
Perfect for business trips(31)
Delicious buffet(15)
Negative reviews(96)
snehil tripathi
1 Queen Standard Stadium View Smoking
Stayed in Dec 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Amazing hotel and a very friendly staff. Holiday inn express is located at a great place to shop. MBK mall and Siam centre are just a 10 minute walk away. The green line and blue line BTS are also 5minutes walk.
Rooms are clean and the ones with the stadium view are great. Great staff and very accommodating, allowed me to check out late.
Will stay again and would recommend for budget travellers.
Response from Property: Dear Valued Guest,Thank you very much for taking the time to complete our online questionnaire for your stay at the Holiday Inn Express Bangkok Siam during your recent visit to Bangkok and most importantly our good service would bring you back again. We really appreciated with your positive feedback and we’re really glad that they met your expectation promptly. We looking forward to welcome you back here again in the near future.Sincerely, Pakamas S.(Ms)Front Office Manager
WS78
Standard Queen Room - Non-Smoking
Stayed in Nov 2024
Travel with friends
24 review
4.7/5
Amazing
Posted on Dec 17, 2024
The stay is comfortable. Although not the best location, but it is near to National stadium BTS station and MBK. Can also walk to major shopping centres like Siam paragon. There is also a McDonald just below the hotel hence can grab a quick bite anytime.
The breakfast is considered average with not many variety. Can be improved.
Response from Property: Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SIAM.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Bangkok Siam.Sincerely,Sittichai K.Senior Guest Service Agent
Angeline
1 Queen Standard Extra Space City View
Stayed in Nov 2024
Family
17 review
5.0/5
Outstanding
Posted on Dec 15, 2024
A 2nd time stay in this hotel. Beautiful and cosy. Easy to check in and check out. Laundry service located at 7th floor. Likewise, for morning breakfast. Breakfast is normal, not much variety, though. Especially on pastries wise. Easily accessible to Macdonald, which is just next door and opens till 2am and there is a small mobile cafe - CPS in front of the hotel plus an ATM machine located nearby too. Satisfied with the hotel, worth the penny! Will come back for sure!
Response from Property: Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SIAM.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Bangkok Siam.Sincerely,Sittichai K.Senior Guest Service Agent
Meeiting
Standard Room Non smoking
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Clean room. The crew service is fantastic, friendly, attentive and helpful. Great location, a few minutes walk to the BTS.
Response from Property: Dear Meeiting, Thank you very much for taking the time to complete our online questionnaire for your stay at the Holiday Inn Express Bangkok Siam during your recent visit to Bangkok and most importantly our good service would bring you back again. We really appreciated with your positive feedback and we’re really glad that they met your expectation promptly. We looking forward to welcome you back here again in the near future. Sincerely, Thitirat T.Guest Service Leader
Teeks
Standard Queen Room - Non-Smoking
Stayed in Sep 2024
Couples
7 review
2.0/5
Posted on Oct 5, 2024
This hotel was a huge downside to our trip.
We booked two nights, stayed one night and cancelled the second .
The reason we left this hotel was because:
- bed stains on the bedsheets
- makeup stains or something brown on duvet covers
- flies that bite in the room and a bunch of them in the bathroom
-something was making us feel itchy when we got in the bed. We told the hotel and they sent two very young housekeepers to change the sheets (who were lovely)
- the problem is bigger than housekeeping. It’s the hotel. It’s old, and outdated .
The breakfast area was old, old dirty stained tables. Some tables left dirty, we had to ask for it to be cleaned. Breakfast was not good and so limited .
The overall experience was horrible .
If you prefer cleanness, good environment that’s comfortable. Would not recommend this place .
Response from Property: Dear Teeks,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BANGKOK SIAM.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.We looking forward to welcome you back in the future.Best Regards,Pakamas S.Front Office Manager
Sigma99
Standard Room Non smoking
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 29, 2024
Great location just next to National Stadium BTS station. Walking distance to Siam Square areas. Great breakfast buffet, taste good. Also nearby Chulalongkorn great location for food hunting.
Response from Property: Dear Sir/Madam,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BANGKOK SIAM.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.We looking forward to welcome you back in the future.Best Regards,Pakamas S.Front Office Manager
Khun
Standard Twin Room with City View Non-Smoking
Stayed in Oct 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Nov 14, 2024
The room is very nice and the hotel location is very convenience.
Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your experience of your stay at the Holiday Inn Express Bangkok Siam during your recent visit to Bangkok, and most importantly, we hope our good service will bring you back again.It is wonderful to hear that your stay met your expectations right away, and we greatly appreciate your favorable feedback.We looking forward to welcome you back here again in the near futureSincerely,Thanakon SutthasonDuty Manager
Guest User
Standard Room Non smoking
Stayed in Aug 2024
Couples
14 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Booked 2 nights. Location is good, near the shopping areas siam and Central world. Good experience checking in. Room is clean, shower is powerful. I didn't tell them it was my birthday, but they put a cake in my room as a surprise! All in all a good stay. Would recommend. There is free breakfast, but temper Ur expectations.
Response from Property: Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SIAM.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Bangkok Siam.Warmest regards,Kridchanon K.Guest Service Leader
halfdotz
Standard Room Non smoking
Stayed in Jul 2024
Couples
19 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Love the free sumptuous breakfast at level 7. The gym is also well equipped to. The location is about 5 mins away from national stadium stop.
Response from Property: Dear Valued Guest,Thank you for taking your time to shared us about your stay experience at Holiday Inn Express Bangkok Siam.Your review is important to us and comment from valued guest like you would be used to improve the service and facilities provide.Moreover, thank you for staying with us your feedback will definitely help us towards bettering our service and we hope to host you again soon,Warmest regards,Kridchanon K. (Mr)Guest Service Leader
Kek Wee
Standard Queen Room
Stayed in Jul 2024
Couples
20 review
5.0/5
Outstanding
Posted on Sep 5, 2024
Very convenient place for stay for holiday, just 5min from BTS Station.
Response from Property: Dear Valued Guest,
Thank you for choosing to stay at Holiday Inn Express Bangkok Siam, Thailand, and for giving us your valuable feedback despite your busy schedule.
We are very happy to hear that you had a pleasant experience at the hotel, and thank you for your affirmation. These positive feedbacks have been shared with colleagues in relevant departments for encouragement. Thank you again for spending a pleasant time with us!
Holiday Inn Express Bangkok Siam looks forward to seeing you again!
I wish you a happy life!
Thanakon Sutthason
Duty Manager
Sawatdiikhalda
Standard Room Non smoking
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Have stayed in Holiday Inn for over 5 times now - always return when I’m in BKK as the room is affordable and location is excellent. The subway is less than 5 minutes away and Siam (where all the malls are at) is within a 10 minute walking distance. Plus there’s free breakfast! Will definitely recommend
Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your experience of your stay at the Holiday Inn Express Bangkok Siam during your recent visit to Bangkok, and most importantly, we hope our good service will bring you back again.It is wonderful to hear that your stay met your expectations right away, and we greatly appreciate your favorable feedback.We looking forward to welcome you back here again in the near futureSincerely,Thanakon SutthasonDuty Manager
Xiang Zhiyu
1 Queen Standard Stadium View
Stayed in Nov 2024
Family
5 review
3.7/5
Posted on Jan 2, 2025
Due to holidays high traffic at the hotel. The clesniness can be further improved and overall service level is good.
Response from Property: Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Bangkok Siam.We would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact us anytime Sincerely,Kridchanon K.Guest Service Leader
Sue___________
Standard Room Non smoking
Stayed in Nov 2024
Family
1 review
4.2/5
Very Good
Posted on Dec 28, 2024
Good location ! Free breakfast for guests ! Everything is good enough ! A McDonald just right at the lobby !
Response from Property: Dear Valued Guest,Thank you very much for taking the time to complete our online questionnaire following your recent stay at Holiday Inn Express Bangkok Siam. We are delighted to hear that you enjoyed our service and that it has left a positive impression on you.Your feedback is greatly appreciated and it’s wonderful to know that we met your expectations. We look forward to welcoming you back to our hotel in the near future.Sincerely,Sittichai K.Senior Guest Service Agent
KatKatCity
Standard Queen Room - Non-Smoking
Stayed in May 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Jul 3, 2024
The room is so cosy and clean. Also, there is provided vary kinds of food in breakfast buffet.
Response from Property: Dear KatKatCity, Thank you very much for taking the time to complete our online questionnaire for your stay at the Holiday Inn Express Bangkok Siam during your recent visit to Bangkok and most importantly our good service would bring you back again. We really appreciated with your positive feedback and we’re really glad that they met your expectation promptly. We looking forward to welcome you back here again in the near future. Sincerely, Thitirat T.Guest Service Leader
Global_Citizen
Standard Room Non smoking
Stayed in Sep 2024
Travel with friends
19 review
4.5/5
Great
Posted on Nov 19, 2024
Good location and very clean hotel.
Response from Property: Dear Valued Guest, Thank you very much for taking the time to complete our online questionnaire for your stay at the Holiday Inn Express Bangkok Siam during your recent visit to Bangkok and most importantly our good service would bring you back again. We really appreciated with your positive feedback and we’re really glad that they met your expectation promptly. We looking forward to welcome you back here again in the near future. Sincerely, Thitirat T.Guest Service Leader