Mövenpick Hotel Sukhumvit 15 Bangkok Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your detailed feedback following your recent stay at Movenpick Hotel Sukhumvit Bangkok. We truly appreciate you taking the time to highlight both the positive aspects of your experience, as well as areas where we can improve.We are glad to hear that you found your room comfortable, enjoyed the housekeeping services, and appreciated the convenience of our location between Nana and Asok BTS stations, as well as the complimentary shuttle to Terminal 21. We are also pleased that you were able to enjoy our daily chocolate hour, although we understand that the timing may not be ideal for all guests.Regarding the issues you raised, I deeply regret to hear about the discomfort you experienced with insect bites. Please be assured that we take this matter seriously and will have our housekeeping team investigate this further to ensure that all rooms are thoroughly checked and maintained to the highest standards.I also appreciate your comments about the breakfast offerings and the quality of the food. I sincerely apologize that the variety and quality did not meet your expectations, particularly in terms of bakery items and tropical fruits. We will certainly take your feedback into consideration to improve the breakfast experience, and I am glad to hear that our restaurant manager took the initiative to personally address your request for papaya.We understand that value for money is important, and I regret that you felt the price did not align with the quality you received. We constantly strive to offer an experience that justifies our pricing, and your comments will be reviewed to ensure we continue to meet the expectations of all our guests.Once again, thank you for your valuable insights. We hope that you will consider staying with us again in the future, as we would love the opportunity to provide you with a more satisfying experience.Best regards,Jay Sudhakaran General Manager

Response from Property: Dear boon seng eddie,Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay with us and found our hotel to be both spacious and conveniently located. Our proximity to various shopping centers is something we strive to offer our guests, and we are glad it enhanced your experience.We appreciate your comments and look forward to welcoming you back in the future.Best regards,Jay Sudhakaran General Manager

Response from Property: Dear Halise,Thank you for your wonderful feedback! We’re thrilled to hear that Chang made such a positive impact on your stay and helped you navigate the challenges of the weather and traffic. It’s great to know you enjoyed the cozy room, the unique bathroom window, and the pool. We’re also glad you made it to the chocolate hour—it's a guest favorite! We can’t wait to welcome you back for another memorable stay!Best Regards, Jay Sudhakaran General Manager

Response from Property: Dear Valued Guest,Thank you for your glowing review! We are thrilled to hear that your stay exceeded expectations and that our staff’s warm and welcoming service made you feel at home.We are delighted that you enjoyed the cleanliness of our premises, the variety and quality of the breakfast, and the convenience of our location near BTS and MRT stations. It’s wonderful to know that these aspects contributed to making your experience memorable.Thank you for recommending our hotel and for your kind words. We look forward to welcoming you back for another exceptional stay.Best Regards, Jay Sudhakaran General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your wonderful feedback!We’re delighted to hear that you and your family enjoyed the facilities we offer. It’s fantastic to know that your child had a great time with the open-air bathtub, the swimming pool with its nice view, and our free chocolate sessions.We aim to provide amenities that cater to families and create enjoyable experiences for all our guests. Your positive comments are truly appreciated and will be shared with our team.We look forward to welcoming you and your family back in the future.Best Regards, Jay Sudhakaran General Manager

Response from Property: Dear JuzTrvol,Thank you for your feedback! We’re delighted to hear that you found your room clean and well-equipped. It’s great to know that the tuk-tuk service added convenience to your stay and made the walk to Asok BTS/Terminal 21 more manageable. We appreciate you taking the time to share your experience and hope to welcome you back soon!Best Regards, Jay Sudhakaran General Manager

Response from Property: Dear Mangomilktea,Thank you for your feedback regarding your recent stay with us.We appreciate your understanding regarding the distance from the train station. We’re glad to hear that our complimentary shuttle service to Terminal 21, which connects to the BTS, and the nearby amenities such as massage services, 7-Eleven, and beauty shops added convenience to your stay.We strive to ensure that our guests have a comfortable and enjoyable experience, and it's great to know that these aspects of your stay met your needs.Thank you for choosing our hotel, and we hope to welcome you back soon.Best Regards, Jay Sudhakaran General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and apologize for any inconvenience caused during your stay. Your comments about the room allocation, service at the front desk, and the breakfast buffet are concerning, and we will address these issues with our team to ensure improvements are made. We value all guest feedback and take it seriously to enhance our services.Best Regards, Jay Sudhakaran General Manager

Response from Property: Dear Prince of Pusan,Thank you for your feedback. We’re pleased to hear your thoughts on the breakfast. We appreciate your suggestion regarding a dedicated Halal section and will consider it as we continue to improve our offerings.We understand that the hotel's distance from the BTS station may be a factor for some guests. We hope that our services and other amenities made your stay enjoyable. Thank you once again and we hope to welcome you back soon.Best Regards, Jay Sudhakaran General Manager

Response from Property: Dear K.IM,Thank you for sharing your wonderful experience at Mövenpick Hotel Sukhumvit 15! We're thrilled to hear that you and your family enjoyed our free Tuk-Tuk service, complimentary chocolate hour, and various amenities like the rooftop bar, gym, and pool. We're also glad the nearby 7-Eleven added to your convenience. We look forward to welcoming you back soon!Best Regards,Jay SudhakaranGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your detailed feedback. We're sorry to hear that your initial room did not meet your expectations and for any inconvenience caused by the limited availability. We're glad we could move you to a more suitable room the next day. We appreciate your comments about the breakfast and will work to improve the variety and atmosphere in the restaurant. While our location is a bit of a walk from Sukhumvit Road, we hope the overall experience with our staff's helpfulness made a positive impact. We value your insights and will strive to enhance our services. Thank you for giving us the opportunity to improve.Best Regards, Jay Sudhakaran General Manager

Response from Property: Dear Valued Guest,Thank you for your feedback. We're glad you found our complimentary shuttle service convenient for traveling between the metro subway and the hotel. We appreciate your observations about the room and aging facilities, and we'll take note of this to improve our guest experience. If there's anything else we can do to enhance your stay in the future, please let us know. We look forward to welcoming you back!Best Regards,Jay SudhakaranGeneral Manager

Response from Property: Dear JP33,Thank you for sharing your feedback. We're sorry to hear about your experience. We apologize for the inconvenience caused by the location and shuttle service, as well as the room condition and breakfast offerings. Your comments will help us improve our services. We regret not meeting your expectations and appreciate your honesty. We appreciate your feedback and hope to welcome you back soon with an improved stay.Best Regards,Jay SudhakaranGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your feedback. We're glad to hear that you found our hotel and rooms very comfortable, and enjoyed our amazing breakfast. We apologize for any inconvenience caused by the distance from key landmarks. We appreciate your feedback and will take it into consideration as we strive to improve our guests' overall experience.Best Regards, Jay Sudhakaran General Manager