Vince Hotel Pratunam Reviews

Response from Property: Dear Guest,Thank you for choosing to stay with us and for sharing such positive feedback about your experience at our hotel. We are thrilled to hear that you enjoyed your first stay with us and that our staff, amenities, cleanliness, and service met your expectations.Your detailed review highlights many aspects that we take pride in, such as our friendly staff, comprehensive amenities, prompt buggy service, complimentary massages and photo shoots, varied breakfast spread, comfortable accommodations, and additional treats like popcorn and ice cream.We greatly appreciate your kind words and your recommendation. It would be our pleasure to welcome you back to our hotel in the future. Should you have any further feedback or requests, please do not hesitate to contact us directly.Warm regards,Mr. Pornanun Kh.Front Office Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us following your recent stay. We are delighted that you found our service to be top-notch and appreciated amenities such as the photo shoot, breakfast, massage, and buggy service.We apologize for any inconvenience caused by the issues with the TV, the condition of the bed, and the soundproofing of the walls. Please rest assured that we have taken note of your concerns and will address them promptly with our team to ensure improvements are made.Your valuable feedback helps us to continually improve our services and facilities for future guests. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay.Warm regards,Mr. Pornanun Kh.Front Office Manager

Response from Property: Dear Kimset,Thank you for choosing to stay at Vince Hotel and for sharing your feedback with us. We are glad to hear that you found our buggy services helpful and enjoyed our breakfast offerings. However, we apologize for any discomfort caused by the perceived rudeness of our chef. Rest assured, we will address this matter internally to ensure that all interactions with our staff are courteous and professional.We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Mr. Pornanun Kh.Front Office Manager

Response from Property: Dear HaileyT,Thank you for your wonderful review and positive feedback about your stay in our Superior Twin Room. We are thrilled to hear that you enjoyed our great location, excellent service, and the retro theme of our hotel.It's fantastic that you found our young staff prompt and attentive, and that you took advantage of our buggy service, free massage, in-house Thai costume photography, and our complimentary snacks. We're delighted that you found our breakfast to be of such high quality with many delicious varieties.We look forward to welcoming you back on your next visit to Bangkok!Best regards,Mr. Pornanun Kh.Front Office Manager

Response from Property: Dear Yi Mei,Thank you for your wonderful review and for recommending our hotel. We are delighted to hear that you enjoyed your 6D5N trip with us and that you appreciated our welcome amenities, cleanliness, convenient location, and breakfast variety. It's great to know that our free buggy service was useful for your travels around Pratunam area. We look forward to welcoming you back on your next visit to Bangkok!Best regards,Pornanun Front Office Manager

Response from Property: Dear Bee Hui Low,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced with the air-conditioning in your room. We understand the importance of a comfortable room temperature and will work on improving our response time for such issues in the future.We are glad to hear that overall, you found everything else to be satisfactory, including the buffet and the complimentary welcome amenities. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,Mr. Pornanun K. Front Office Manager

Response from Property: Dear Guest,Thank you for your review and for your suggestions. We are pleased to hear that you enjoyed our good breakfast, comfortable and clean room, and our nice and polite service.Your feedback about adding a recycle bin for environmental friendliness is appreciated, and we will consider this for future improvements. We hope to welcome you back for another enjoyable stay.Warm regards,Mr. Pornanun K. Front Office Manager

Response from Property: Dear TanHoward,Thank you for sharing your experience at Vince Hotel. We are delighted to hear that you had a good stay overall and that you found our staff to be friendly. We appreciate your feedback regarding the buggy service and apologize for any inconvenience caused by the initial lack of response to your message. We will review our communication process to ensure a smoother experience for our guests.Your suggestion to scan the QR code for clearer directions is noted, and we will work on making this information more accessible to our guests. We are also glad to hear that you enjoyed the daily morning buffet, and we apologize for any inconsistency in the food quality on your last morning. Your feedback is invaluable to us as we strive to improve our services.We hope to welcome you back to Vince Hotel in the future for another enjoyable stay.Best regards,Mr. Pornanun K.Front Office Manager

Response from Property: Dear Guest,Thank you for choosing Vince Hotel and for recommending us to your colleague. We are pleased to hear that you found the room spacious enough for your stay. Your recommendation means a lot to us, and we hope to welcome you back to Vince Hotel in the future.Best regards,Mr. Pornanun K.Front Office Manager

Response from Property: Dear Angellica Chiang,Thank you for choosing Vince Hotel for your birthday celebration and for sharing your wonderful experience with us. We are thrilled to hear that you enjoyed the complementary snacks and fruits, as well as the decorations. It's great to know that you appreciated our 24-hour buggy service, free Thai costumes session, and free massage services.We are glad that you found your room spacious and quiet, and that the yellow lighting provided a warm ambiance. Your kind words and recommendation mean a lot to us. We strive to provide exceptional experiences for our guests, and we are delighted that we exceeded your expectations.We look forward to welcoming you back to Vince Hotel for another superb stay.Best regards,Mr. Pornanun K.Front Office Manager

Response from Property: Dear Clarence Qian,Thank you for choosing Vince Hotel to celebrate your wife's birthday and for sharing your wonderful experience with us. We are delighted to hear that you found our hotel to be very nice and clean, and that our location near malls was convenient for you. We are thrilled that you appreciated the preparation for your wife's birthday surprise, and that the check-in and check-out process was easy and fast. It's great to know that you enjoyed our free buggy ride, free popcorn, and drinks. We look forward to welcoming you back to Vince Hotel for another enjoyable stay.Best regards,Mr. Pornanun K.Front Office Manager

Response from Property: Dear Tiffany,Thank you for choosing Vince Hotel and for sharing your experience with us. We are pleased to hear that you found our service good and our location strategic. It's great to know that you appreciated our buggy service.Your feedback is valuable to us, and we hope to welcome you back to Vince Hotel for another enjoyable stay.Best regards,Mr. Pornanun K.Front Office Manager