Novotel Bangkok Sukhumvit 20 Reviews

Response from Property: Dear Elena from China, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the condition of the bedsheets during your stay. Ensuring a clean and comfortable environment for our guests is our top priority, and we are very sorry that we fell short of your expectations in this instance.We have already taken steps to address this issue with our housekeeping and laundry teams to ensure that such an oversight does not happen again. While our staff asked if you'd like the bedding changed as a courtesy, I understand how this may have come across in a less-than-ideal way, and we certainly did not intend to downplay the situation or cause any frustration.We’re glad to hear that you found the location, comfort, and quietness of the hotel to your liking, and we truly appreciate your understanding. We hope you will give us another opportunity to provide you with the flawless experience you deserve.Kind regards,Nikolay StoyanovGeneral Manager

Response from Property: Dear Rajeev,Thank you so much for your wonderful feedback! We’re delighted to hear that you had a nearly flawless experience from check-in to check-out and enjoyed the well-stocked room, clean washroom, and comfortable bed with the stunning Bangkok skyline view.We look forward to welcoming you back for another great stay in the future. Thank you for choosing Novotel Sukhumvit 20!Warm regards,The Novotel Sukhumvit 20 Team

Response from Property: Dear Valued Guest,Thank you for your excellent feedback! We are delighted to hear that you enjoyed your stay and found everything to your satisfaction.We’re glad that our location near the BTS and shopping areas added to your experience. It’s wonderful to know that you loved walking around and exploring the city.We look forward to welcoming you back for another enjoyable stay!Warm regards,Kanta HanvesakulResident Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback and for choosing to stay with us again.We are delighted to hear that you found our hotel to be very good, with clean rooms, comfortable beds, and convenient lighting controls. It’s great to know that you enjoyed the breakfast options and the quality of the shower.We appreciate your comments about the room size and the walking distance to the BTS. We understand that the proximity to public transportation can be a factor for some guests, and we strive to make our shuttle services as convenient as possible.Thank you once again for your continued support. We look forward to welcoming you back for another stay.Best regards,Kanta HanvesakulResident Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at Novotel Bangkok Sukhumvit 20. We're glad to hear that you enjoyed the quiet location and found it suitable for experiencing the vibrant nightlife in the area.While our hotel is slightly removed from the main road, we hope you found our complimentary shuttle service convenient for getting around. We aim to provide a peaceful retreat while still offering easy access to the exciting attractions nearby.We hope to welcome you back soon for another enjoyable stay!Warm regards,Kanta HanvesakulResident Manager

Response from Property: Dear Catherine Pierre-Louis, Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us, especially your compliments for our staff and Sky Bar. We have noted your comments on bathtub height which we are looking for the step for more convenience.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back soon.Yours sincerely, Kanta HanvesakulResident Manager

Response from Property: Dear Lisa, Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you had a wonderful stay and enjoyed at our hotel. Thank you for the compliments for our staff, these comments will be shared with the team members and Senior Management. We look forward to welcoming you back soon!Yours sincerely, Kanta HanvesakulResident Manager

Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kanta HanvesakulResident Manager

Response from Property: Dear Valued Guest, Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you had a great stay and enjoyed at our hotel. These comments will be shared with the team members and Senior Management. We look forward to welcoming you back soon!Yours sincerely, Kanta HanvesakulResident Manager

Response from Property: Dear valued guest, Thank you very much for taking the time to write your review regarding your recent experience with us. We are sorry to hear that your experience has not been met to your expectation. We would like to apologize for the inconvenience caused and your comments regarding the water temperature and the breakfast menu have been shared with the entire team and Management for improvement. However thank you for your compliment for excellent staffsOnce again, thank you for your valuable feedback and hope that you will give us another opportunity to be of service in the near future.Yours sincerely, Kanta HanvesakulResident Manager

Response from Property: Dear Valued Guest,We are delighted to know that you have stayed at Novotel Bangkok Sukhumvit 20 and to learn that you enjoyed your experience with us. Thank you as well for taking the time to share your positive feedback with us.We are glad to know that your feedback regarding our service has made your stay with us more wonderful. We hope that this has made your stay with us more relaxing and memorable.I will gladly share your comments with the team as I am sure that this will motivate them to continue to provide the same level of service to our future guests.Again, thank you for taking the time to send your feedback and we hope to welcome you and your friends and family to Novotel Bangkok Sukhumvit 20 in the future.With best regards,Kanta HanvesakulResident Manager

Response from Property: Dear Andrew,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back.Yours sincerely, Kanta HanvesakulResident Manager

Response from Property: Dear Mr. Batigne, Thank you very much for taking the time to write your review regarding your recent experience with us. We are sorry to learn that your room was not cold at the first experience which we sincerely apologize. The matter has been addressed with our Executive House Keeper and Chief Engineer and team for immediate improvement. We will ensure the team to prepare the room ready before guest's arrival.Thank you once again for your valuable comments and we look forward to welcoming you back soon.Yours sincerely, Kanta HanvesakulResident Manager

Response from Property: Dear Khun Sumalee, Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you enjoyed your stay with us and found the hotel location to be convenient. We have noted your comments on the noisy from outside the room which has been addressed with the team for immediate improvement. We apologized for your inconvenience.Thank you once again for your valuable feedback. We look forward to welcoming you back soon.Yours sincerely, Kanta HanvesakulResident Manager