Grand 5 Hotel & Plaza Sukhumvit Bangkok Guest Reviews
4/5
Very Good
205 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities3.8
Service4.0
Cleanliness4.1
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All reviews(205)
Positive reviews(187)
Reviews with photos/video(39)
Friendly owner(22)
Convenient location(21)
Awesome stay(17)
Average sound insulation(15)
Easy to get around(11)
Perfect for business trips(5)
Close to metro(4)
Negative reviews(18)
John Joachim
Superior Room
Stayed in Jan 2025
Couples
15 review
1.7/5
Posted on Jan 17, 2025
A very horrible stay and experience at this hotel property. We booked this hotel based on recommendations. Friends of mine actually told me that it was a good location but, if what you're looking for is to be close to ***********, ***** and the worst that Bangkok can offer. Then the place might be suitable. I do not recommend property at all, there are others that are better. Now let's talk about service, we were checked in by a horrible receptionist from the Philippines. She was unable to communicate nothing in Thai and was completely rude to my girlfriend who check in with me. Absolutely no smile or charisma,  we did not feel welcome at all. The room was very apart, the towels are horrible. All of them torn in the bad state. Awful smell in the quarter. Worst of all, is the lack of communication and customer service between the Bellman and the receptionist. My girlfriend, who was visiting from Laos was refused entry to the floor that we were staying in and had to stay in the lobby for a very long time until she was allowed finally to go up. She did not have a key to the elevator and was told by the bellman that she needed to call me. This is ridiculous. Was she confused for a **********? She registered with her passport as well as I did a check-in. She should have been recognized by the receptionist regardless of the language barrier, that she was just sitting there and waiting in the lobby trying to go up the elevator. Why would the Bellman not communicate to the front desk, even using the phone as a translator to explain that there's a gas that wants to go up? Overall, I made a complaint to the receptionist and she very rudely dismissed my concern saying that she was not involved that she has nothing to do with it. Just a very awful attitude. Receptionist is not suitable for hospitality.  location, service cleaning this was so awful, that I personally left a day earlier forfeiting the rest of my stay.
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Anonymous User
Superior Room
Stayed in Nov 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Nov 29, 2024
The location is topnotch, only 1 mins walking distance from BTS Nana and convenient stores; the room is clean and spacious with all the amenities you ever need. Will definitely come back!
asca6a02
Deluxe Room
Stayed in Oct 2024
Travel with friends
27 review
4.7/5
Amazing
Posted on Oct 15, 2024
very good location, 1 min to Nana BTS, room is clean and tidy with 2 bottle water daily. Price is reasonable without Gym and swimming pool. Recommended.
Anastasiia
Deluxe Room
Stayed in Oct 2024
Couples
1 review
4.5/5
Great
Posted on Jan 15, 2025
good hotel, our room was quiet, the hotel itself is located on a fairly busy street.
Fahd
Superior Room
Stayed in Jan 2025
Other
9 review
4.0/5
Very Good
Posted on Jan 14, 2025
Rooms are old and falling, rainfall shower broken, water damage near ac and paint peeling off near all the water damage.
It is central location so be warned about the noise.
Weijoo Lim
Superior Room
Stayed in Dec 2024
Solo travelers
5 review
3.7/5
Posted on Dec 29, 2024
It’s located few mins walk from the BTS station NANA.
Receptionist is friendly. Cleanliness need to be improved.
Guest User
Superior Room
Stayed in Nov 2024
Solo travelers
3 review
4.0/5
Very Good
Posted on Dec 6, 2024
Hotel is dated and should be renovated. For Grand 5 is located in the middle of a noise road, upgrading to modern windows should reduce road noise for guests. On a positive side, the staff was attentive during my stay.
Hamad ali
Superior Room
Stayed in Oct 2024
Family
8 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Very good
Lau Wee Cheow
Deluxe Room
Stayed in Nov 2024
Business travelers
14 review
2.7/5
Posted on Nov 28, 2024
Hotel is decent but the area is full of middle east people, all the food around is mostly arabic food as well, you will need walk abit further or opp to get other cuisines.. Hotel doesn't have any facility, it's so call located inside a small mall where you can find a supermarket and Macdonald. Rooms are not sound proof so expect some sounds as its beside the busy street of Sukuvimit. Breakfast is not good...
Wai Lin
Superior Room
Stayed in Nov 2024
Solo travelers
7 review
3.7/5
Posted on Jan 2, 2025
Close NaNa BTS station. Room is comfort , clean and breakfast is not good for me.
Very clouded area and 10 to 15 minutes walk away to terminal 21 shopping mall.
Beach & Mountain Explorer
Superior Room
Stayed in Nov 2024
Couples
6 review
4.7/5
Amazing
Posted on Nov 11, 2024
great location, great staff very accommodating and helpful... will surely come back on the next visit
Saeed ali
Deluxe Room
Stayed in Oct 2024
Solo travelers
5 review
4.0/5
Very Good
Posted on Oct 28, 2024
Hotel location is great, keep in mind that cheep things will have some comments.. wall paints are damaged some areas AC was great but you will see a lot of black spots due to humidity…towels are white until you use them they will be darker (they use dome dye to keep it white before use)
Guest User
Deluxe Room
Stayed in Oct 2024
Solo travelers
5 review
3.7/5
Posted on Oct 26, 2024
Room size was smaller than I liked, the ceiling were low, otherwise decently clean, decently modern. Good location, central to alot of places.
Shou______
Superior Room
Stayed in Mar 2024
Couples
9 review
4.2/5
Very Good
Posted on Mar 14, 2024
Located near Nana BTS station which is good.
Room is clean and spacious. Although located near pubs, room is quiet and able to rest well.
Not much shopping like pratunam area. Up to individual’s priority on cleanliness comfort vs convenience to shopping area. For the price, I could not find a hotel in pratunam area for a room like that, so I chose to stay here.
RayRon
Superior Room
Stayed in Nov 2024
Family
40 review
5.0/5
Outstanding
Posted on Dec 24, 2024
It’s in the heart of bangkok Sukhumvit soi 5, Arabic and halal food zone.