Somerset Rama 9 Bangkok Reviews

Response from Property: Thank you for choosing Somerset Rama 9 Bangkok for your recent stay and for sharing your feedback with us. We are delighted to hear that you enjoyed your first experience with us, especially based on your friend's recommendation. It's wonderful to know that the amenities in our executive room met your expectations and provided everything you needed.We appreciate your constructive feedback regarding the breakfast. Your comments about the noodle section, pastries, and egg cooking station are noted, and we will review the cooked food options to ensure they are more appealing. It's heartwarming to hear that your 2.5-year-old enjoyed the children's playroom; creating memorable experiences for families is something we strive for.Thank you once again for your valuable feedback. We look forward to welcoming you and your family back for another great stay soon.Warm regards,Silathippawat THANTHARINMETHANONGuest Experience ManagerSomerset Rama 9 Bangkok

Response from Property: Thank you for taking the time to share your feedback regarding your recent stay at Somerset Rama 9 Bangkok. Your insights are invaluable to us as we continuously strive to improve our services and facilities to better meet the needs of our guests.We deeply regret to hear that your experience did not meet your expectations, particularly regarding the condition of the two-bedroom hotel room and the cleanliness of the bathrobe. Please accept our sincerest apologies for any inconvenience this may have caused you. Rest assured, we have taken note of your concerns and will address them with our housekeeping team to ensure that such issues are rectified immediately.We also appreciate your feedback regarding the crowd during your stay. While we do our best to manage the flow of guests, peak periods may result in increased occupancy, and we apologize for any inconvenience you may have experienced as a result.On a positive note, we are pleased to hear that you found the room spacious and well-equipped with a kitchen and sofa. Your comfort and satisfaction are of utmost importance to us, and we are glad that you were able to enjoy these aspects of your stay.Once again, we apologize for any shortcomings during your visit and thank you for bringing them to our attention. Your feedback helps us to identify areas for improvement and ensures that we can deliver a more enjoyable experience for our guests in the future.If you decide to stay with us again, please don't hesitate to reach out to our team directly, and we will do everything we can to make your next stay exceptional.Warm regards,Silathippawat THANTHARINMETHANON (Matthew)Guest Experience Manager

Response from Property: We sincerely appreciate you taking the time to complete your review and giving us your feedback on your recent stay at Somerset Rama 9 Bangkok. We sincerely appreciate your feedback and for taking the time to post your review. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. Thank you once again for your kind feedback. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay. Sairung E.

Response from Property: Thank you for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Your comments on the service, hotel location, and hotel facilities are highly appreciated and we thank you for taking the time to write about your experience in our hotel, and that will be shared with our team.Thank you once again for your kind feedback. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay. Sairung E.Residence Manager

Response from Property: We sincerely appreciate you taking the time to complete your review and giving us your feedback on your recent stay at Somerset Rama 9 Bangkok. We sincerely appreciate your feedback and for taking the time to post your review. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. Thank you once again for your kind feedback. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay. Sairung E.Residence Manager

Response from Property: We sincerely appreciate you taking the time to complete your review and giving us your feedback on your recent stay at Somerset Rama 9 Bangkok. We sincerely appreciate your feedback and for taking the time to post your review. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. Thank you once again for your kind feedback. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay. Sairung E

Response from Property: Thank you for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Your comments on the service, hotel location, and hotel facilities are highly appreciated and we thank you for taking the time to write about your experience in our hotel, and that will be shared with our team.Thank you once again for your kind feedback. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay. Sairung E

Response from Property: We sincerely appreciate you taking the time to complete your review and giving us your feedback on your recent stay at Somerset Rama 9 Bangkok. We sincerely appreciate your feedback and for taking the time to post your review. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. Thank you once again for your kind feedback. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay. Sairung E.Residence Manager

Response from Property: We sincerely appreciate you taking the time to complete your review and giving us your feedback on your recent stay at Somerset Rama 9 Bangkok. We sincerely appreciate your feedback and for taking the time to post your review. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. Thank you once again for your kind feedback. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay. Sairung E.Residence Manager

Response from Property: We sincerely appreciate you taking the time to share your feedback with us. Your experience during your recent stay at Somerset Rama 9 is of the utmost importance to us, and we regret to learn that your experience did not meet your expectation.We genuinely apologize for any inconvenience you may have encountered. Please know that we take all guest concerns seriously, and we are committed to addressing and resolving the issues you have brought to our attention.It was with regret that we could not offer you late check-out, but it was because we were fully booked and during such a busy period we were not able to offer this additional service.If you have any additional details or if there's anything else you'd like to share, please feel free to reach out. Your satisfaction is our priority, and we hope to have the opportunity to restore your faith in our services during your future visits.Thank you for bringing this to our attention, and we look forward to the opportunity to better serve you in the further.Sairung E.Residence Manager

Response from Property: On behalf of the management and staff of Somerset Rama 9 Bangkok, I would like to thank you for sparing your time to share your experience with us. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. If there is ever anything at all we can do to make your stay even more enjoyable, we do hope you will let us know. We want to ensure each visit is as wonderful as your last.Sairung E.Residence Manager

Response from Property: On behalf of the management and staff of Somerset Rama 9 Bangkok, I would like to thank you for sparing your time to share your experience with us. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. If there is ever anything at all we can do to make your stay even more enjoyable, we do hope you will let us know. We want to ensure each visit is as wonderful as your last.Sairung E.Residence Manager

Response from Property: On behalf of the management and staff of Somerset Rama 9 Bangkok, I would like to thank you for sparing your time to share your experience with us. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. If there is ever anything at all we can do to make your stay even more enjoyable, we do hope you will let us know. We want to ensure each visit is as wonderful as your last.Sairung E.Residence Manager

Response from Property: Wow! Thank you so much for your amazing feedback! We're thrilled to hear that you had such a fantastic experience at Somerset Rama 9 Bangkok.Your kind words mean the world to us, and we're delighted that you found your stay to be "so so so good." We're here to ensure every guest has a memorable stay, and we hope to have the pleasure of welcoming you back soon for another wonderful experience.Warmest Regards,Silathippawat THANTHARINMETHANONGuest Experience Manager