22 Soi Sukhumvit 55, Watthana, Bangkok, 10110, ThailandView Hotel Details
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Hotel JAL City Bangkok Guest Reviews
4.5/5
Great
324 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.6
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All reviews(324)
Positive reviews(312)
Reviews with photos/video(86)
Great location(61)
Friendly owner(58)
Convenient location(44)
Delicious breakfast(32)
Easy to get around(23)
Shower difficult to use(11)
Would stay again(7)
Comfortable bed(6)
Negative reviews(12)
AL2033
Premium Standard King
Stayed in Dec 2024
Family
15 review
4.2/5
Very Good
Posted on Dec 19, 2024
May share use the gym and pool at hotel nikko just opposite the hotel
Basic but adequate amenities
Breakfast included in room price
280 sf room is good enough
6/11
Response from Property: Dear AL2033,Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the amenities and found the room size to be comfortable. It’s also great to know that you appreciated the included breakfast and our collaboration with Hotel Nikko for access to the gym and pool facilities.We strive to provide a great balance of value and convenience for our guests, and your comments are much appreciated. We hope to welcome you back to Hotel JAL City Bangkok for another enjoyable stay in the future.Sincerely yours,Hotel JAL City Bangkok
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Guest User
Premium Standard King
Stayed in Dec 2024
Solo travelers
42 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Great Japanese style hotel. Comfy bedding, nice and quiet. Very Japanese in style, but more functional and less glitzy than the Nikko hotel opposite this. Would stay again.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the comfort of our bedding, the quiet atmosphere, and the functional Japanese style of our hotel. We strive to provide a peaceful and pleasant experience for our guests, and it’s wonderful to know we met your expectations.We would be honored to welcome you back to Hotel JAL City Bangkok for another relaxing stay. Thank you once again for choosing us, and we look forward to your next visit.Sincerely yours,Hotel JAL City Bangkok
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Guest User
Standard King
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 31, 2024
Clean and tidy environment.
Perfect location with Thong lor BTS nearby.
Staffs are helpful.
Response from Property: Dear Valued Guest,Thank you for sharing your wonderful review! We are thrilled to hear that you enjoyed the clean and tidy environment of our hotel and found our location so convenient with the Thong Lor BTS nearby. We are also pleased to know that our staff was helpful during your stay.We look forward to welcoming you back to Hotel JAL City Bangkok in the future and providing you with another great experience.Sincerely yours,Hotel JAL City Bangkok
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Jonathan Waller
Standard King
Stayed in Jan 2025
Solo travelers
78 review
5.0/5
Outstanding
Posted on Jan 13, 2025
Just a one night stay
Very clean and comfortable and near the bts
Thank you
Response from Property: Dear Mr. Waller,Thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed your one-night stay at Hotel JAL City Bangkok. It’s great to know that you found the room clean and comfortable, and that our convenient location near the BTS station made your visit easier.We appreciate you choosing our hotel for your stay and hope to welcome you back in the future.Sincerely yours,Hotel JAL City Bangkok
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Yigenwudong
Standard Twin
Stayed in Oct 2024
Travel with friends
4 review
3.1/5
Posted on Oct 9, 2024
The room cleaning service on 6 Oct unfortunately does not demonstrate the standard we expect from JAL.
The staff seems to be in a rush, hence removes our clothes from the bed to the table with little care, leaving them in a mess. This is totally in contrast with what is observed one day before, when the clothes are nicely placed flat on bed. Another issue of concern is the rough handling of guest’s charging cable. When we returns to the hotel at night, it is seen stuck in the gap of the drawer, which makes my friend quite upset.
Therefore, before a high-score rating can be given, the management is kindly advised to review the way in which the room cleaning service is delivered to customers.
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Response from Property: Dear Khun Yigenwudong,Thank you for taking the time to give review concerning your experiences during your recent stay at Hotel JAL City Bangkok. Please accept our sincere apologies for the disappointment and distress for this may cause. Whilst we can assure you that any experienced in this instance would have been as a result of thoughtlessness rather than intent, please be assured, the issues raised have been addressed and appropriate action taken to prevent any guests being similarly inconvenienced in the future. We are grateful for your feedback as such information enables us to continually monitor and improve the service we are offering.Best regards,Jaa-Nucharee SuksangchanCluster Front Office ManagerHotel JAL City Bangkok.
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Benedict Chow
Standard Twin
Stayed in Sep 2024
Business travelers
10 review
4.5/5
Great
Posted on Sep 21, 2024
Good location. Within 10 min walk to Thonglor sky train station. Many Japanese restaurants are nearby.
Response from Property: Dear Value Guests,Thank you very much for your comment and rating for sharing your experience at Hotel JAL City Bangkok.We do appreciate your valuable time. Kindly be informed that your feedback is essential to us, as we always need your feedback to continuously improve our product and service for the better experience of our guests. We are grateful for your patronage and looking forward to welcoming you next visit. Best regards,Hotel JAL City Bangkok.
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Richard barrow
Standard King
Stayed in Jul 2024
Couples
32 review
4.7/5
Amazing
Posted on Jul 23, 2024
Great hotel. Clean and tied
Close to the bts.
There’s a swimming pool next door and gym what’s fine. I would recommend this place again
They even gave my wife a birthday cake
Response from Property: Dear Value Guests,Thank you very much for your comment and rating for sharing your experience at Hotel JAL City Bangkok.We do appreciate your valuable time. Kindly be informed that your feedback is essential to us, as we always need your feedback to continuously improve our product and service for the better experience of our guests. We are grateful for your patronage and looking forward to welcoming you next visit. Best regards,Hotel JAL City Bangkok.
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Guest User
Standard Twin
Stayed in Jan 2025
Travel with friends
3 review
4.0/5
Very Good
Posted on Jan 14, 2025
Overall the hotel is great in terms of staff service and the conditions of the room. Yet there are many massage shops downstairs around the corner which made me feel somewhat uncomfortable. But if that is a family trip or a group of people considering this hotel, this is indeed a fairly good one! I gave a rating of 7/10~
Response from Property: Dear Valued Guest,Thank you for taking the time to share your thoughts about your stay at Hotel JAL City Bangkok. We’re delighted to know you found our staff’s service and the room conditions to your satisfaction. Providing a comfortable and welcoming experience is always our top priority, and it’s wonderful to see this reflected in your comments.We also appreciate your candid feedback regarding the surrounding area. While the local environment is beyond our direct control, we understand how this aspect may have impacted your experience. Your input is invaluable and will be taken into account as we continuously strive to enhance the overall guest experience.We are pleased that you would recommend our hotel for family trips or group visits, and we hope to have the pleasure of welcoming you back in the future. Thank you again for your honest feedback and for giving us a rating of 7/10.Sincerely yours,Hotel JAL City Bangkok
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Guest User
Standard King
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 21, 2025
It's a nice Japanese hotel in the heart of modern Bangkok. Great location—quiet for sleeping, with easy walking access to the metro, shops, and cafes.
Comfortable rooms with all the necessary amenities, including hygiene supplies, a teapot, and clothes racks. There's also a Japanese toilet.
Free parking is available for guests.
Walkingaround
Standard King
Stayed in Jan 2025
Solo travelers
9 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Very good in every way. The ceiling might be too low if your a basketball player.
Response from Property: Dear Walkingaround,Thank you for your kind review! We’re thrilled to hear that you had a very good experience during your stay. We also appreciate your light-hearted feedback about the ceiling height – we’ll certainly keep it in mind for future improvements!We look forward to welcoming you back to Hotel JAL City Bangkok for another enjoyable stay.Best regards,Hotel JAL City Bangkok
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Guest User
Premium Standard King
Stayed in Nov 2024
Business travelers
1 review
3.0/5
Posted on Nov 22, 2024
Quality of building is very outdated. Phones could be taken off the wall bc it was just resting on a single scew, noise issues & when complained not resolved, water would switch from cold to warm every 30 seconds, laundry delivered super late
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments regarding the room conditions, noise issues, and the water temperature fluctuation are concerning, and we will address them with our maintenance team to ensure these issues are resolved.We also regret that the laundry service did not meet your expectations, and we will work with our team to improve our delivery times. Please know that your feedback is invaluable in helping us improve our services and guest experience.We truly hope to have the opportunity to welcome you back and provide a better experience in the future.Warm regards,Hotel JAL City Bangkok
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Simon
Standard King
Stayed in May 2024
Solo travelers
8 review
4.7/5
Amazing
Posted on May 6, 2024
Very conveniently located 3 min walk from Thong Lor BTS station, and around some of Bangkok's best Japanese Izakayas... highly recommended
Response from Property: Dear Value Guests,Thank you very much for your comment and rating for sharing your experience at Hotel JAL City Bangkok.We do appreciate your valuable time. Kindly be informed that your feedback is essential to us, as we always need your feedback to continuously improve our product and service for the better experience of our guests. We are grateful for your patronage and looking forward to welcoming you next visit. Best regards,Hotel JAL City Bangkok.
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pitchakornk
Standard King
Stayed in Oct 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Dec 5, 2024
Perfect
Response from Property: Dear Guest,Thank you so much for your kind words! We truly appreciate your feedback and are delighted to know that you had a great experience with us. We look forward to welcoming you back again soon.See you next time!Best regards,Hotel Nikko Bangkok
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Guest User
Standard Twin
Stayed in Aug 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Aug 3, 2024
staff are friendly and helpful.
Response from Property: Dear Value Guest,Thank you very much for your review & score and I am thrilled to hear that you had a wonderful stay at Hotel JAL City Bangkok and enjoyed our hospitality.Meanwhile I have shared your comments with our team and they are delighted to know about your excellent feedback and we look forward to welcoming you back to the hotel in the near future.With very best regards,Hotel JAL City Bangkok.
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Christor
Premium Standard King
Stayed in Nov 2024
Solo travelers
32 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Great location, close commute to metro station. Room quality is also of it’s best.
Response from Property: Dear Christor,Thank you for sharing your kind feedback with us. We are thrilled to hear that you enjoyed our great location and the quality of the room. It's always a pleasure to know that our guests had a comfortable stay.We hope to welcome you back soon for another wonderful experience!Best regards,Hotel Nikko Bangkok