To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.6
Service4.0
Cleanliness3.9
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All reviews(262)
Positive reviews(244)
Reviews with photos/video(79)
Great location(42)
Great value for money(17)
Quiet & comfortable(12)
Easy to get around(12)
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Many dining options(7)
Convenient for shopping(6)
Too many mosquitoes(5)
Negative reviews(18)
kohws
Superior Twin Room
Stayed in May 2024
Business travelers
7 review
4.7/5
Amazing
Posted on May 18, 2024
Location is good. In a not so busy but not boring soi. And walkable to MRT and BTS. And next to a nice park and a good mall. Will be back.
J12
Superior King Room
Stayed in Aug 2024
Travel with friends
38 review
5.0/5
Outstanding
Posted on Aug 25, 2024
For the price, its great
Response from Property: Dear Guest,Thank you for your feedback! Weâre pleased to hear that you felt you received good value for the price. We look forward to having you stay with us again!Best regards,Mr Simon/Hotel Manager
Sirinprapa
Superior King Room
Stayed in Jun 2024
Couples
3 review
4.0/5
Very Good
Posted on Jun 30, 2024
Nice hotel and clean, Service so so. Thanks đđŒ
Guest User
Superior King Room
Stayed in Apr 2024
Couples
1 review
3.0/5
Posted on Apr 12, 2024
The hotel is so small. Under expectation of Best western standard. No facilities at all. Bed is ok. Room looks ok. But don't feel so clean, don't know why, may be lighting. Lights are too dark in my opinion.
Reception (short hair, chubby woman) is feeling annoying talking with me all the time. Don't have service mind to talk. But the rest is ok. I requested for extra chair, they helped provided (luckily, I talked earlier with the night shift because day shift they just said No)
Overall, hotel is ok. Service is average (some good, some not impressive) location is so so. Parking is so limited up to 5 cars only.
Kaori Umlas
Superior King Room
Stayed in Jul 2024
Family
54 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Really nice hotel and good staff
Response from Property: Dear Kaori Umlas,Thank you so much for your wonderful review! Weâre delighted to hear that you enjoyed your stay and found our staff to be helpful.Your kind words are greatly appreciated, and we look forward to welcoming you back in the future.Best regards,Mr Simon
Anonymous User
Superior King Room
Stayed in Mar 2024
Business travelers
128 review
3.2/5
Posted on Mar 14, 2024
Good hotel. Room is spacious. There was a super king size bed, but a little hard for me. Location is at city center and great for various food option. Will consider to come back again for my upcoming business trip.
Response from Property: Dear VAlued Guest,Greeting from Best Western Sukhumvit 20! Thank you very much for your comment. Hope you will come back to stay with us again on next visit here in Bangkok. Thank you and have a nice day!Best Regards,Kuntida G (Sai)Front Office Manager
Truder
Superior King Room
Stayed in Mar 2024
Solo travelers
7 review
4.5/5
Great
Posted on Mar 6, 2024
Good location considering the price per night.
Compared to the hotels near the train station, this hotel price is affordable. Will be back soon.
Response from Property: Dear Truder,Greeting from Best Western Sukhumvit 20 ! Thank you very much for your comment. We're acknowledged and will improve our facilities and service as soon as possible. Hope you will come back to stay with us again on next visit here in Bangkok. Thank you and have a nice day!Best Regards,Kuntida G (Sai)Front Office Manager
OzYoPicz
Superior King Room
Stayed in Feb 2024
Solo travelers
50 review
4.2/5
Very Good
Posted on Feb 17, 2024
When I was a kid back in the 90s, a Best Western Motel was where you stopped on overnight car drives because Dad was tired and didnât want to drive all the way to the Gold Coast. They used to be very basic with ugly stained brown carpet, floral bed spreads, and a lingering smell of smoke đš and nasty spring base mattresses that threw you onto the floor if you rolled over in your sleep.
Thankfully, Those days are gone!! BW has really done an outstanding job at rebranding itself as a sleek nuvo contemporary business hotel.
The room decor is sleek and modern with touch lights and super comfortable KS bed. The hand held shower nozzle is absolutely huge and could also be used for hosing down large circus đȘ animals. The nozzle actually provides different jet streams and I love this. The mini bar fridge is silent and doesnât make an annoying humming sound.
The staff were very accommodating with all my needs including a wake up call and laundry. I was hoping there would be a pool of some sort to cool off but alas there isnât one.
The restaurant downstairs serves plenty of drinks, cocktails, and well priced meals - but being in Sulhumvit you are really spoiled for choice at the eclectic variety of restaurants within walking distance such as Korean BBQ, American Burgers, Italian, Indian and Georgian/ Greek cuisine.
I enjoyed my stay at BW and the new rebranding makes it a welcome change for your next short term stay. Thanks for the comfortable vacation.
Guest User
King Suite
Stayed in Jul 2024
Travel with friends
16 review
3.7/5
Posted on Jul 28, 2024
No toothbrush and necessary cleaning supplies. Location is good. Room clean and staffs very friendly and helpful.
ZHAOXG
Superior King Room
Stayed in Jan 2024
Business travelers
259 review
5.0/5
Outstanding
Posted on Jan 15, 2024
Everyone is good smiling, very nice hotel. Staff are very helpful. Change the room from 311-607. Three ladies are very kind.
Anders traveller
Superior King Room
Stayed in Jul 2024
Solo travelers
6 review
4.0/5
Very Good
Posted on Jul 15, 2024
You will be surprised by the clean and big, modern rooms at the hotel. There are not many facilities and no in- house breakfast, but there's a fantastic breakfast in restaurant just beside. Service and attitude is in top.
Guest User
Superior King Room
Stayed in Apr 2024
Solo travelers
14 review
3.5/5
Posted on Apr 22, 2024
Clean and decent 4 star business hotel
Deepaksh
Superior King Room
Stayed in Jul 2024
Business travelers
5 review
4.0/5
Very Good
Posted on Jul 5, 2024
The location is good, but the service part need to improve a lot, still a good bargain for the cost paid.
Gary Steven
Superior King Room
Stayed in Jun 2024
Couples
11 review
4.5/5
Great
Posted on Jun 30, 2024
The Best Western Sukhumvit 20 is fantastic for the money. Its location is great, but a little less crowded than the rest of Nana. Itâs close proximity to delicious restaurants and the food courts of Terminal 21 and Robinsonâs makes the location optimal. The king bed was super comfortable, the AC and hot water was superb and the front desk staff was phenomenal. I recommend that you consider trying it out.
ALBAROUT
Superior King Room
Stayed in Jun 2024
Solo travelers
11 review
3.0/5
Posted on Jun 24, 2024
The hotel in the pictures was better than in reality, average level, the reception was small, and there was a smell of dye in the corridors of the rooms.