Centara Watergate Pavilion Hotel Bangkok

Centara Watergate Pavilion Hotel Bangkok Reviews

Centara Watergate Pavilion Hotel Bangkok

567 Ratchaprarop Rd, Ratchathewi, Bangkok, 10400, ThailandView Hotel Details
Centara Watergate Pavilion Hotel Bangkok
Centara Watergate Pavilion Hotel BangkokCentara Watergate Pavilion Hotel BangkokCentara Watergate Pavilion Hotel Bangkok
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Centara Watergate Pavilion Hotel Bangkok Guest Reviews

4.4/5
Very Good
1304 review
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(1304)
Positive reviews(1271)
Reviews with photos/video(429)
Convenient for shopping(160)
Delicious breakfast(144)
Large rooms(55)
Perfect for business trips(43)
Comfortable bed(37)
Close to airport(30)
Delicious buffet(15)
Loved the massages(11)
Negative reviews(33)
Anonymous User
Superior Room
Stayed in Jan 2025
Family
17 review
5.0/5
Outstanding
Posted on Jan 19, 2025
This is my second time staying at this hotel. Love the ambience and location of the hotel. The bed is firm which is great though the pillow is a bit too soft for me. The breakfast spread is excellent.
H
Superior City View King
Stayed in Jan 2025
Couples
5 review
3.7/5
Posted on Jan 15, 2025
Clean room. Old building. Inconvenient as need walk 10min to train station. Hard to find good food nearby. Comfortable stay.
Guest User
Deluxe City View Room
Stayed in Jan 2025
Travel with friends
2 review
4.7/5
Amazing
Posted on Jan 7, 2025
Good hospitality and overall very clean and good accommodation. Entrance abit awkward to walk to alley to main lobby but if by car it's okay. Hotel is well known easily by taxi, grab and tuktuk..Will come back
clar.tan
Deluxe king Room
Stayed in Dec 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Great location, always comjng backing here when I come to bamgkok. Theres massage shop directly u der the hotel and walk out a little theres everything you need. Food and massage. Close to platinum mall palladium mall. Night market in the night
WilsonLim
Superior City View King
Stayed in Dec 2024
Couples
20 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Well deserved and awesome services by the counter staff , housekeeping and hotel staff . Everything was really in tip top condition and they are willingly and always asking for feedbacks to improve the services . Thanks for the great hospitality! 🙏🏻
Response from Property: Dear WilsonLim,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as an excellent score.It is our pleasure to receive your compliments on quality of service of our staff, especially services of our front office and housekeeping staff.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.We wish you and your family a very Happy New Year 2025!Yours sincerely, Sanon WilaiwongsGeneral Manager
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Connie
Superior City View King
Stayed in Dec 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 20, 2024
The stay at the hotel was good. The room is big and clean.The breakfast is relatively good. The hotel location also near to some popular shopping malls ( platinum fashion mall, central world, Big C) within walking distance. The nearest BTS chitlom is about 10mins walk. As the stretch of road leading to the hotel can be quite heavy, thus I would recommend to take BTS and walk to the hotel instead of taking taxi
Response from Property: Dear Connie,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as an excellent score, and compliments on cleanliness and comfortable room as well as variety of foods on our buffet breakfast and convenience locaiton of the hotel.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.We wish you and your family a very Happy New Year 2025!Yours sincerely, Sanon WilaiwongsGeneral Manager
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Jervin
Superior City View Queen
Stayed in Dec 2024
Solo travelers
2 review
4.5/5
Great
Posted on Dec 17, 2024
Very good staff and customer service, really nice to stay and relax at the same time. The first photo is just the front of the hotel.
Response from Property: Dear Jervin,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as a very good score, and compliments on quality of service of our staff and well as a comfortable stay.Regarding the photo sharing, please be informed that it is a photo at front of Grand Hyatt Earawan Hotel, not photo of our hotel.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.We wish you and your family a very Happy New Year 2025!Yours sincerely, Sanon WilaiwongsGeneral Manager
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Amelina Ayob
Deluxe Family Residence
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 15, 2024
We booked the family room & everything was amazing! Right down from service, attentiveness and friendliness of the staffs. Room was cleaned everyday and they even give out the happy birthday cake cause i was celebrating my daughter’s birthday. Great location as its nearby to platinum, big c, centralworld, siam, tofu, pratunam and even the train station! Theres a small mall below the hotel and a massage parlour that opens til 2am! It was great for last min foot massage before heading to bed. Lots of shops and 7elevens around too. So its not quiet when walking home late. On the day of check out, we walked about 7 mins to the train station that brings us to the airport straight! No need to change platforms! Just a miss about this hotel is: no swimming pool. My kids were disappointed but im quite ok cause there wont be any wet clothes to bring home 🫣
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Response from Property: Dear Amelina Ayob,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as an excellent score.It is our pleasure to learn that you and your family had a comfortable stay and compliments on quality of service with friendliness and attentiveness of our staff with our arrangements for celebrating birthday anniversary of your daughter as well as cleanliness of the room and convenience location of the hotel with easy access to the airport via airport rail link train.Regarding the swimming pool, this is not possible at this stage due to structural reasons. However, we have a plan to build it at our extension phase on empty land next to the hotel. We are really sorry to make your kids disappointed of not having swimming pool at our hotel.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.We wish you and your family a very Happy New Year 2025!Yours sincerely, Sanon WilaiwongsGeneral Manager
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LingCandy
Superior City View King
Stayed in Dec 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Dec 18, 2024
Good location. Friendly n helpful dtaffs. Room service food was good. Nice view on their room top bar. Good choice to chill n wind down after a hectic day
Response from Property: Dear LingCandy,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as a good score.It is our pleasure to receive your compliments on quality of service with friendliness and helpfulness of our staff and quality of foods of In-room dining as well as ambience and drinks at WALK, our rooftop bar and convenience location of the hotel.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.We wish you and your family a very Happy New Year 2025!Yours sincerely, Sanon WilaiwongsGeneral Manager
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LEONtheTRAVELLER
Superior City View King
Stayed in Dec 2024
Family
23 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Our recent stay at Centara Watergate Bangkok was nothing short of fantastic! From the moment we arrived, the friendly and attentive staff made us feel right at home, ensuring a seamless check-in experience and attending to our every need with warm smiles. The room? Absolutely spacious and impeccably clean, with fresh, crisp bedding that promised (and delivered) a restful sleep after our busy days exploring Bangkok. Speaking of convenience, the location is a dream for shopaholics—just a short walk away from the vibrant Platinum Mall and other bustling shopping districts. Mornings were a treat, thanks to the extensive breakfast spread. With a plethora of options catering to all tastes—local Thai delights, international classics, and healthier choices—it was the perfect start to each day. Centara Watergate didn’t just meet expectations; it exceeded them in every way. If you're looking for comfort, accessibility, and top-notch service, this is the place to be!
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Response from Property: Dear LEONtheTRAVELLER,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as an excellent score.It is our pleasure to learn that you had a comfortable stay and compliments on quality of service with friendliness of our staff and comfortable room as well as good variety of our buffet breakfast and convenience location of the hotel.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you very much for staying with us and recommending our hotel. We hope to have an opportunity to welcome you again.We wish you and your family a very Happy New Year 2025!Yours sincerely, Sanon WilaiwongsGeneral Manager
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CollinsV
Deluxe Suite City View Suite King
Stayed in Dec 2024
Family
12 review
4.5/5
Great
Posted on Dec 9, 2024
Friendly staff and great location too. Huge thanks to housekeeping team who always make sure my room clean ,comfy and fullfill my needs. Also huge thanks to concierge team who alway help to load my baby stroller in the car and always make sure the safety of customer . Highly recomended !
Response from Property: Dear CollinsV,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as a good score, and compliments on quality of service with friendliness and helpfulness on our staff, especially service of our housekeeping and Bell staff as well as cleanliness of the room and convenience location of the hotel.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.We wish you and your family a very Happy New Year 2025!Yours sincerely, Sanon WilaiwongsGeneral Manager
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Guest User
Superior City View King
Stayed in Dec 2024
Family
1 review
3.5/5
Posted on Dec 6, 2024
Went for a 4 days 3 nights trip with my 8 yo daughter. The room is basic with a king sized bed and shower room. The hotel also provided options for additional bed or 2 single beds based on preference. We topped up for the breakfast, but was not very pleased with the selection. I was hoping for more varieties or kids-friendly options. The bathroom only provides comb and shaver kit upon request, which I think is very inconvenient. Overall experience was decent.
Response from Property: Dear Guest User,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok.We have noted your comment about variety of foods on our buffet breakfast, especially options for the children for further consideration and improvement.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you for using our service and we hope to have an opportunity to welcome you again.We wish you and your family a very Happy New Year 2025!Yours sincerely,Sanon WilaiwongsGeneral Manager
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Harly
Deluxe Family Residence
Stayed in Nov 2024
Family
2 review
4.5/5
Great
Posted on Jan 1, 2025
Family of 5. They are very strict with child policies, even the booking site stated the child under 12yrs old stays for free. The room is cute and my girls love it. After 1 night, the aircon was leaking and they sent 2 technicians to fix it immediately. Unfortunately, it leaked again 10 minutes after the technicians left the room (they confirmed that all was fixed). I went to the reception and spoke to the manager in charge and she moved us to another room straight away. She apologised and complimented us with airport transfer on the day we checked out. We were very pleased with the way she resolved the problems. Staff : Friendly,helpful and always smiling Location is excellent. Near Platinum, December, can walk to Central World and Big C. Easy to find Halal food as well. There was a massage place downstairs and it was very convenient
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ATraveller
Superior Room
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Location was pretty convenient, walking around 7mins to the ARL line which links to the Airport. Breakfast spread was quite good and they alternate the dishes. I felt that the toilet seat cover can be improved to those soft closing. Cleanliness was alright and the service and attention of the staff was excellent!
Response from Property: Dear ATraveller,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as an excellent score.It is our pleasure to receive your compliments on excellent service of our staff and cleanliness of the room as well as quality of our buffet breakfast and convenience location of the hotel with easy access from the airport by Airport Rail Link train.Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.Yours sincerely, Sanon WilaiwongsGeneral Manager
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chubstravel
Superior City View Twin
Stayed in Nov 2024
Family
1 review
4.2/5
Very Good
Posted on Dec 10, 2024
There’s a strong smell at the lobby and a toilet smell at the concierge area because the toilet is very close to the counter. View is meh but with good lighting. TV can’t connect to Netflix/ YT (or idk how) but room and bed is big. Toilet counter top have enough space to put things. Outside of the hotel have small markets, a small 7-11 and some road side stores. Best part about the hotel is the location. Literally 10 mins walk to platinum mall and 10-15 mins to centralwOrld. Around 20 mins to Siam center.
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Response from Property: Dear Chubstravel,On behalf of the hotel management, I would like to thank you for taking the time to review our hotel and sharing your experience of your stay as well as rating our service at Centara Watergate Pavilion Hotel Bangkok as a good score, and compliments on convenience location of the hotel.We have noted your comment about quality of facilities in the room. Please be informed that we are in progress of working on room refurbishment together with upgrading our facilities which has completed 118 rooms this year and the rest will be finished by the end of July 2025.Regarding unpleasant smell at the hotel entrance and lobby at the ground floor, I have liaised with plaza juristic person to rectify the issue urgently. Please accept our apologies for the inconvenience caused. Should you have any further suggestions to improve our services and facilities to make your stay more comfortable, please feel free to let us know.Once again, thank you very much for staying with us and we hope to have an opportunity to welcome you again.We wish you and your family a very Happy New Year 2025!Yours sincerely, Sanon WilaiwongsGeneral Manager
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