Diamond Sweet Hotel

Overall good

Not clean. The pictures are new, but the actual place is very old. The hotel is *******.

We checked in and had a problem with the air conditioner not being cool, so the staff changed the room for us. Everything is very good. He apologized for letting the air conditioner in the room not be cool, but we didn't have any problems. Everything is fine. The first night of our stay, everything is going to be fine. On the second day, it was cold and a housekeeper came knocking on the door. Ask us in circles: 😤Housewife: How many days will you stay here? 😶 Me: 2 days. Is there something wrong? I'm confused. 😤Housewife: Did you pay the money last night? 😶 Me: I already paid and then checked in and stayed for 2 days. The system notified me, didn't I? Why do you ask like that? 😤Housewife: Where do I pay? How much do you pay? 😶Me: I paid through the app system that I booked through trip.com. We let his aunt look at the phone. 😤Housekeeper: Go down, go down, go talk to Grandma downstairs. 😶 Me: Confused but went down to find the housekeeper. When I got to the aunt, the housekeeper asked me to talk to another aunt at the counter. We asked Auntie Kaote if there was anything. 🧐Aunt Counter: How many days do you check in? 😶Me: 2 days, so we asked again, Is there no notification in the computer system? How many days will you stay? When checking in, didn't the employee press check in for me? Auntie didn't even know. 🧐Auntie Counter: I don't have it written down in the notebook. Seriously. That is, why not check with your own employees? Why do we have to knock on customers' doors and say in a loud voice that we are staying past the due date and act displeased at us? If you were a customer and encountered this, would you feel good?

Parking is a bit small.