To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(367)
Positive reviews(350)
Reviews with photos/video(107)
Delicious breakfast(34)
Convenient for shopping(30)
Easy to get around(28)
Classy environment(16)
Located downtown(13)
Luxurious(8)
Tasty restaurant(8)
Friendly front desk staff(5)
Negative reviews(17)
William0918
King Room With View And Club Access
Stayed in Aug 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Aug 13, 2024
My second time in this hotel. Stayed for 3 nights in King room with Club access. The front desk staffs are well trained and attentive. Service staff Mr Bank at the lobby level restaurant is top notch for his excellent service. Pool and gym are nice and well equipped. Will definitely come again in the near future
Response from Property: Dear Guest, Thank you for choosing our hotel for your stay. We are sincerely grateful for your incredibly positive review. It is a true pleasure to learn that our service left a lasting impression on you. The entire team is extremely motivated by your kind comments and we believe this is the best way to recognize and encourage our staff. Thank you again and we sincerely look forward to welcoming you back to our hotel.
Lam Man Wah
King Room
Stayed in May 2024
Family
37 review
5.0/5
Outstanding
Posted on May 7, 2024
We really enjoyed our stay at this excellent 5 starts hotel. Highlights include the truly excellent staff, who are warm, friendly, and always ready to help. Fitness center and pool are both excellent. Room was spacious, clean and comfortable. The breakfast is good with plenty of choices in Thai style, European and Chinese. Overall the food quality is excellent.
We will continue to stay in this hotel for our next holiday in Bangkok.
Response from Property: Dear Guest, thank you for choosing our hotel for your stay. We are sincerely grateful for your incredibly positive review. It is a true pleasure to learn that our service left a lasting impression on you. The entire team is extremely motivated by your kind comments and we believe this is the best way to recognize and encourage our staff. Thank you again and we sincerely look forward to welcoming you back to our hotel.
Winarto
King Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Best hotel i have stayed in Bangkok so far... Great and friendly staff, they even provide a complimentary cake for my anniversary... I would be back to stay in this hotel soon..
Response from Property: Dear Guest,Thank you for choosing our hotel for your stay. We are sincerely grateful for your incredibly positive review. It is a true pleasure to learn that our service left a lasting impression on you. The entire team is extremely motivated by your kind comments and we believe this is the best way to recognize and encourage our staff. Thank you again and we sincerely look forward to welcoming you back to our hotel.
Guest User
King Room
Stayed in Apr 2024
Solo travelers
12 review
4.7/5
Amazing
Posted on Apr 15, 2024
a little bit old hotel but clean and superb location
this jar made me feel frightened
Response from Property: Dear Guest,Thank you for choosing our hotel for your stay. We sincerely appreciated your time in sharing your feedback. Ensuring we meet your expectations is our priority, and your comments inspire us to remain dedicated. Thank you again for sharing your comments and we sincerely look forward to welcoming you back to our hotel.
Michell Wong
King Room
Stayed in Jun 2024
Friends
4 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Excellent location & service
Response from Property: Dear Guest, Thank you for choosing our hotel for your stay. We sincerely appreciated your time in sharing your feedback, and we are delighted to hear about your positive experience during your stay with us. Ensuring we meet your expectations is our priority, and your comments inspire us to remain dedicated. Thank you again for sharing your comments and we sincerely look forward to welcoming you back to our hotel.
Guest User
King Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 5, 2024
Love everything there! Super friendly staffs
Response from Property: Dear Guest, thank you for choosing our hotel for your stay. We sincerely appreciated your time in sharing your feedback, and we are delighted to hear about your positive experience during your stay with us. Ensuring we meet your expectations is our priority, and your comments inspire us to remain dedicated. Thank you again for sharing your comments and we sincerely look forward to welcoming you back to our hotel.
LGKMY
King Room
Stayed in Dec 2023
Family
104 review
5.0/5
Outstanding
Posted on Dec 31, 2023
Great hotel to spend few nights with you family in Bangkok. Excellent service and kids friendly
Response from Property: Dear Guest,Thank you for choosing our hotel for your stay. We are sincerely grateful for your incredibly positive review. It is a true pleasure to learn that our service left a lasting impression on you. The entire team is extremely motivated by your kind comments and we believe this is the best way to recognize and encourage our staff. Thank you again and we sincerely look forward to welcoming you back to our hotel.
yamashita
King Room With Club Access
Stayed in Jun 2024
Friends
1 review
4.7/5
Amazing
Posted on Jul 2, 2024
The hotel itself is 10000/10, very comfortable and luxurious.
We used the lounge everyday and we were pampered throughout our stay.
It is easy to go to Central World by foot, but when it comes to using grab taxi to go anywhere, the traffic was so bad that the car doesn't move for like 15mis or so...
I recommend using train from the airport too. But I'd still stay here again because we didn't really need to use grab since everything we needed was walking distance.
Guest User
King Room
Stayed in Jun 2024
Couples
1 review
3.5/5
Posted on Jun 19, 2024
Nothing to complain everything was smooth and good. Policy is weird. I bought a coffee from Erawan building on second floor, then I was not allowed to drink my coffee at lobby while waiting for taxi. I didn’t even sit at their restaurant zone, but at table in front of check in counter. Weirdly even purchase within Erawan premises, not allowed at any hotel zone. Maybe this is too high end hotel.
Response from Property: Dear guest, thank you for choosing to stay at our hotel and taking the time to share your stay experience. We are honored to receive your love for our hotel and know that you enjoyed a wonderful stay here. We are committed to attracting our guests with warm service, and your positive review is our recognition and encouragement. We will be here eagerly awaiting your return and will continue to provide you with an experience that you will love and trust.
Charlene
Deluxe King Room
Stayed in Dec 2023
Family
3 review
4.7/5
Amazing
Posted on Jan 14, 2024
a good stay with a wonderful breakfast spread. only complaint is that the rooms were rather tight.
Response from Property: Dear Guest,Thank you for choosing our hotel for your stay. We sincerely appreciated your time in sharing your feedback, and we are delighted to hear about your postive experience during your stay with us. Ensuring we meet your expectations is our priority, and your comments inspire us to remain dedicated. Thank you again for sharing your comments and we sincerely look forward to welcoming you back to our hotel.
Guest User
King Room
Stayed in Jun 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Jun 10, 2024
The location is excellent. Close to central world. The room is spacious and clean. Just one thing that I was woken up by an alarm set not by me at 4:30am. Breakfast was ok.
Response from Property: Dear Guest,Thank you for choosing our hotel for your stay. We sincerely appreciated your time in sharing your feedback, and we are delighted to hear about your positive experience during your stay with us. Ensuring we meet your expectations is our priority, and your comments inspire us to remain dedicated. Thank you again for sharing your comments and we sincerely look forward to welcoming you back to our hotel.
Guest User
King Room
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 30, 2024
Great hotel, there's a reason for the 5 stars it has and why it's been around for so long. good access to the sky bridge that leads to train station and various malls
Response from Property: Dear Guest, thank you for choosing our hotel for your stay. We sincerely appreciate your time in sharing your feedback, and we are delighted to hear about your positive experience during your stay with us. Ensuring we meet your expectations is our priority, and your comments inspire us to remain dedicated. Thank you again for sharing your comments and we sincerely look forward to welcoming you back to our hotel.
Flyinglala
King Room
Stayed in Nov 2023
Family
6 review
5.0/5
Outstanding
Posted on Nov 26, 2023
Irreplaceable location, renovation, hardware and software. Is worth to stay with them again!
Response from Property: Dear Guest,Thank you for choosing our hotel for your stay. We are sincerely grateful for your incredibly positive review. It is a true pleasure to learn that our service left a lasting impression on you. The entire team is extremely motivated by your kind comments and we believe this is the best way to recognize and encourage our staff. Thank you again and we sincerely look forward to welcoming you back to our hotel.
Fer.L
Twin Room
Stayed in Nov 2023
Family
12 review
4.5/5
Great
Posted on Nov 28, 2023
Beautifully hotel, friendly staff. Great food options. The rooms are well equipped. An area of improvement could be the pool bar as the drinks were quite costly and lacked a bit of flavor. Everything else was spectacular.
Response from Property: Dear Guest,Thank you for choosing our hotel for your stay. We sincerely appreciated your time in sharing your feedback, and we are delighted to hear about your postive experience during your stay with us. Ensuring we meet your expectations is our priority, and your comments inspire us to remain dedicated. Thank you again for sharing your comments and we sincerely look forward to welcoming you back to our hotel.
maggie
Twin Room
Stayed in May 2024
Friends
3 review
4.7/5
Amazing
Posted on May 6, 2024
We booked 2 nights at grand hyatt erawan and it was a nice and comfortable hotel. The room is very clean and bed is comfy. It's about 5 to 10min walk to central world and 5min to the nearest bts station. Will go back tue hotel again if ever go bkk
Response from Property: Dear Guest, thank you for choosing our hotel for your stay. We sincerely appreciate your time in sharing your feedback, and we are delighted to hear about your positive experience during your stay with us. Ensuring we meet your expectations is our priority, and your comments inspire us to remain dedicated. Thank you again for sharing your comments and we sincerely look forward to welcoming you back to our hotel.