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"From the start reception the process is very chaotic., since most of rooms are old and maintenance is taking long time due shortages of man power., the time is running out very faster., come to my room 12th floor., the systems are very old and key cards are not working and my flush was not working....so if some one get better room on the day he is Really Lucky....The time for the management immediately renovate the property and put enough staff to handle the process., otherwise it will be a big mess...."

"My stay in the hotel was absolutely amazing. From reception to accomodation, everything was on point! My room also had an amazing view and I felt like royalty during my stay. They also make sure to make up your room as you tour the city so its all clean and squeaky as soon as your back to rest and sleep for the next day The breakfast is simple but will definitely fill you up to get energized and ready for a whole days experience jn bangkok. I will definitely go back soon to bizotel"

"wonderful hotel. it has 24h lawson and 711. near the shopping centre can walk if you are energised enough. the staff are helpful. good room. love the lobby, the bear wears Halloween costume. they also have a shuttle to a nearby area. might be better if the walls under the sink are cleaned, cus i can see it a bit dirty while in the bathub. the food could be better if it had more thai food."

"One of the hotels with friendly staff and good English. Location is very good, directly located at the Link airport and BTS Phaya Tai facilities and food is very complete and extraordinary.. Definitely staying again. Ms. SIRI at the reception was very helpful, and the reservation team gave us a good room. Highly recommended"

"My two-night stay at this five-star hotel was a mixed experience. The hotel enjoys an excellent location, right next to Bangkok's main shopping area, and the entrance is certainly ostentatious, with large columns for parking upon arrival. Despite this first impression, the overall lobby already feels a bit dated and doesn't project the image of a modern five-star hotel. The rooms are noticeably spacious, which is a big plus, and the bathroom is also roomy. However, the overall decor and furnishings feel somewhat dated; it's clear that it could use a facelift to align with current standards for a hotel of this category. The central space of the room is completely empty and lacks any decorative elements that would add character to the room. Furthermore, the interior hallways leading to the rooms are narrow and noticeably dark, with no decoration to enhance the ambiance. The common facilities extend up to the 11th floor, and from there, they are divided into two towers (I stayed in the North Tower). Access to the North Tower is inelegant, requiring crossing the pool/children's play area and taking an outdoor corridor that connects the two towers. Furthermore, the views from the pool are not spectacular, as they directly overlook the less attractive part of the shopping malls. The breakfast experience was mixed. On the first day, it was served on the ground floor of our tower. It was more oriented toward Eastern tastes, although it also caters to Western tastes, but with less variety. A curious detail was that the bread had the hotel's name engraved on it, but overall, while the breakfast was adequate, it couldn't be described as ”phenomenal.” On the second day, breakfast management was chaotic: the North Tower's breakfast area was closed, and all guests were moved to the central lounge on the 10th floor, which proved to be insufficient for the number of guests. We had to wait between 5 and 10 minutes just to get a table, and the lines persisted until near the end of service (around 10:00). This decision to centralize and reduce space was not appropriate for the hotel's capacity. In short, while the location is good and the rooms are large, the dated decor, the confusing layout of the building, and the poor management of the breakfast service seriously detract from the five-star experience. The most disappointing experience was check-out. We were initially assisted by the hotel manager, who was very pleasant and helpful. We were in the middle of returning our deposit when we were abruptly interrupted by another guest who, without having yet arrived at the counter, demanded to be served immediately, raising his voice to get the manager's attention. Apparently, he is a regular guest. Unfortunately, the manager assisting us relented, leaving us standing there to serve him, and relegated us to another receptionist. Without further explanation, he was somewhat rude and unprofessional. The handling of this interruption was the lowest point. Despite directly addressing the manager's misconduct, we were only given a forced apology while the customer who interrupted us laughed at the situation. The lack of action to correct the other customer's rudeness and the staff's inaction in the face of the interruption are UNACCEPTABLE for a hotel of this category."

"Stay 2 nights with my daughter. First room we asked for change because of smoking smell. Second room was fine. Everyone here so friendly and mind service. Breakfast was good but not various. Check in and check out so quick. Hotel is 5 minute walk from Bts Onnut. 7-11 is nearby."

"Another our favourite hotel in Bangkok, I usually fly from Chiang Rai to BKK and we can walked from the airport to the hotel. Breakfast was so good, rooms were clean and staff was very helpful. I like to go to Chatuchak and just take A1 bus directly to the place by tollway."

"From the moment I arrived, this hotel exceeded every expectation. Being brand new, the entire property feels stylish and pristine. The room was surprisingly large compared to most hotels, creating a sense of space and comfort that instantly put me at ease. The facilities were outstanding, a beautiful swimming pool perfect for relaxing, a fully equipped world-class gym for a proper workout, and a lively game room that added an extra layer of fun to the stay. On top of that, the thoughtful little details, like complimentary chocolates and a refreshing bed mist, made the experience feel personal and memorable. It’s rare to find a hotel that combines comfort, luxury, and entertainment so seamlessly, but this one truly delivered."

"Stayed in a one bedroom apartment, the couch is a due for an update. The rest of the room is great for 2 person! Have our own washing machine which was fantastic! Corridor was a bit hot and stuffy as there were no A/C or ventilation. Very close to Central Rama 9 and there’s a small 7-11 downstairs. Will come back next time!"

"Perfect base for Bangkok exploring. Literally right on the BTS line and can get you anywhere in the city. We got a great price on our room, it was clean and the rooftop pool was great for a morning swim and sunbathing before sightseeing. The breakfast was varied and catered for everyone. Clean and well replenished. Lobby is gorgeous. Was everything I expected for a short stay in the city. Only negative was that we had booked a city view and got a courtyard pool view but it turned out to be quiet because there was no traffic noise. Spot on for price point and location."