Hotels near Palomino Flores Parque de la Ciudad, Banos

Booked with parking included but when we got there told no because only ”compact” cars are allowed and we had a minivan. This was not disclosed upon booking. Told breakfast served at 8am but it wasnt. Breakfast was never served. TV very old and small. Looked like a computer size screen. Shower took 10 minutes to get warm. Staff not at all pleasant or accommodating. Only good thing is location which is walking distance to many places.

Let me premise this review with I very rarely leave reviews. But the Hotel Sangay and their wonderful staff deserve a 5+ ⭐️ review. From the start of making my arrangements, Vannesa was attentive and thorough with the booking process. Vanessa made sure that upon our arrival we were greeted warmly and made us feel like we were home. We had a room with jacuzzi that looked out at the waterfall and it was amazing. The room was exceptionally clean and very comfortable. Vanessa and her team worked with my husband to arrange a surprise romantic dinner for us in the area of the restaurant that looks out to the waterfall and it was spectacular. They went above and beyond any expectations that I had for that evening. They put rose petals around the area we dined in. The food was exceptional and the staff provided exceptional service. We had a grilled sea bass with a clam sauce, fresh salad & some yuca fries. The desert was also amazing it was an apple tart with some fresh fruit cream. Vanessa helped us arrange the perfect amount of tours for us to get to know Baños and it’s surrounding towns. Every tour operator was professional and very knowledgeable. She arranged everything ahead of time so we knew exactly what to expect. I even threw her a curveball and wanted to go horse back riding very last minute on the last day of our stay and she arranged it without a problem. On our last evening at the hotel we had a couples massage. My husband had the Masaje Abhyanga & I had the Shirodara. Both were spectacular and relaxing. The warm oil they use adds an unexpected layer of luxury & relaxation. I highly recommend both. I also would like to mention that Martha Alban de Warmington Owner/President & Sasha Warmington General Manager were very much a part of ensuring that our stay was exceptional. Overall our stay @ The Sangay was AMAZING!!! I highly recommend visiting Baños, Ecuador and staying at the Sangay. Thank you to Martha, Sasha, Vanessa & the entire Sangay staff for an amazing visit, we will be back!!

This is a charming downtown hotel set in an old building arranged around an internal courtyard. We stayed in Room 5, which was very light — note that some of the rooms may only have windows into the courtyard, and therefore not as splendidly light as ours was. The staff were friendly and solicitous for our wellbeing and comfort. Breakfast was excellent, with cappuccino and fresh herb teas to accompany eggs, homemade bread, yogurt and fresh fruit. Lunch and dinner were also first class, and the ambience of the restaurant is great.