Guest User
July 15, 2024
The hotel inform it has a spa but this is not the truth. The pool is an absolute disaster, nothing like a spa, there are children playing, splashing and screaming, with boards, floats... I insist, if you are looking for a quiet spa, get away from here. About the rooms, the furniture is downright shabby, of poor quality and ugly, although the room is huge, so with only 1 air conditioning split for 2 rooms, it does not reach the bedroom and it is very hot in summer. And for the 1st time in my life, the tea and coffee they leave in the room ARE NOT complimentary!! The hotel is in an abandoned area, where there is nothing around, only half-built buildings that have been abandoned, the adventage is that it's very easy to park the car. The staff is not very friendly/smiling in general but M. Sivkov deserves special mention for his rudeness and for not knowing how to treat customers and expect them to do his job. Globaly, it's a place I don't recommend and I will choose another hotel for sure if I come back to Bansko.