Lintang Luku Tent Resort Reviews

Response from Property: Dear Mrs. Sylvia Angelina,Thank you for your feedback regarding your recent stay. We apologize for the inconveniences you experienced.Regarding the extra guest charge, our staff reminded you about our tent capacity policy at check-in and offered an extra bed, which you declined. Despite this, the extra guest stayed overnight, leading to the additional charge, which was clearly stated during check-in. Other guests were not charged 1 million rupiah as they adhered to the policy.We take accusations of staff misconduct seriously and are confident our staff acted appropriately. We will reinforce our training to ensure our standards are maintained.We prioritize cleanliness and have addressed the dusty curtains issue with our housekeeping team.Our resort is designed for a serene, natural experience, located away from the city. We encourage guests to check our location details before booking to ensure it meets their preferences.We request guests to email their concerns for proper documentation and response. We apologize if this process was inconvenient.Regarding the bedding odor, we are reviewing our laundry procedures to ensure fresh linens for our guests.Your booking through an OTA listed only two guests, contributing to the confusion. We hope our guests respect our policies to ensure a pleasant stay for all.We regret that your stay did not meet your expectations and hope to welcome you back for a more positive experience.Sincerely,Lintang Luku Management