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9.5/10
Amazing
AAnonymous UserFirst impression of the lobby is grand yet intimate. They escort you to a table and bring a welcome drink while checking you in. The rooms are large with a wonderful view. The rooms look just like the photos. Breakfasts are great, they make Eggs Benedict every morning. One day there was mango juice. Green smoothie every day. You can also get soba noodles cooked. You can even exchange breakfast for lunch at the hotel next door, and use their larger pools there. The room description mentioned a sea view, but on the third floor, a triangular roof slightly obstructs it, though the view is still incredible.
GGuest User. Halekulani Okinawa is an outstanding resort that delivers exactly what you expect from the brand: impeccable service, exceptional comfort, and a deep sense of calm.
The service is flawless—attentive, warm, and genuinely thoughtful without ever feeling intrusive. The rooms are extremely comfortable, beautifully designed, and perfectly suited for a slow, restorative stay. The surrounding nature is stunning, and the resort feels well integrated into its landscape, which adds a lot to the overall experience.
We stayed in December, and despite it being winter, the atmosphere was still incredibly pleasant and charming. The main pool does not operate in winter, but honestly, it doesn’t feel like a drawback at all—there is so much more to the property than the pool.
Breakfast deserves a special mention: it is excellent, with high-quality ingredients and great variety. I highly recommend trying breakfast in different restaurants during your stay, as each offers a slightly different experience.
Overall, Halekulani Okinawa is a refined, serene, and beautifully executed resort. A perfect choice for those who value comfort, service, and atmosphere over loud entertainment—even in the winter season.
YYan ReevesWe had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically.
Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks.
Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan.
A few pieces of advice to the management:
1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours
2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them
3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once.
4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care?
5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician
6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies.
What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix.
WWENLIMHad the pleasure of staying at this property for four nights and was impressed by the overall quality of the experience. The hotel’s central location in Onna Okinawa is an advantage, providing easy access to shopping, dining, and cultural attractions. It serves as an excellent base for leisure travelers if you self drive.
The room was spacious, modern, and thoughtfully equipped with a kitchen and washing machine, making it particularly convenient for longer stays. The layout was comfortable and functional, offering both relaxation and practicality.
Breakfast was a highlight of the stay. The buffet spread was wide. The system of collecting a queue number before lining up was efficient and ensured a smooth dining experience.
Evenings were made memorable by the hotel’s stunning sunset views. Watching the sky transition into vibrant hues from the property was a truly special experience that added to the charm of the stay.
Overall, the hotel delivered on all fronts: location, comfort, amenities, and atmosphere. I would not hesitate to return and will certainly choose this property again on my next visit to Okinawa.
AAnonymous UserWonderful hosts.I stayed in the attached two-story townhouse. Upstairs was a roomy bedroom with 3 big-sized single beds. Downstairs had a new bathtub/shower combo in the bathroom. and roomy kitchen had all modern amenities and served as the family room. Great outdoor space for a BBQ or just to relax with some snacks and drinks. Best part was my dog could enjoy being inside and outside with no restrictions. Just be considerate with your pet. (pay pet fee upon check-in ¥1,100) Breakfast was delicious.
GGuest UserI had a wonderful stay at this hotel. The staff was welcoming, professional, and always ready to help. The room was clean, comfortable, and very quiet, which made the stay especially relaxing. The location was also very convenient, close to restaurants, shops, and public transportation. I truly appreciated the excellent service and attention to detail throughout my stay. I would gladly recommend this hotel to anyone visiting the area and would be happy to stay here again in the future.
HHsinTangThe hotel's swimming pool has indoor and outdoor sections, as well as a waterslide for babies. The indoor pool has a bed against the wall, making it safe and comfortable for young children to sleep. Importantly, there are also educational and fun activities nearby. I highly recommend bringing children to participate in these activities. Parking is available, but sometimes a shuttle service is required to get the car. I really loved the lobby's décor. Also, being able to continue playing in the pool after check-out is fantastic.
AAnonymous UserThe hotel is great, big brands really do stand out. The breakfast was also very good. All facilities within the hotel require an additional charge, but the service was excellent. The room was quite spacious too. Overall, it was a good stay, and I'd book here again.
Mmimi chongThe exterior of the hotel is a bit old, but the interior is relatively new and renovated. The room is large, with a terrace, and the toilet is also very spacious. There is a bathtub (made of bricks), which is comfortable for bathing. Breakfast is available individually for about 60 Hong Kong dollars. It is a traditional Japanese meal. (Personally, I think it’s very salty). It’s a bar at night and has a bit of an atmosphere. There are several diving shops about 200 meters away from the hotel. It is very convenient to go snorkeling or deep diving in the Blue Cave. As for restaurants, there are more choices about 400 meters away. The hotel owner is very friendly and even called a taxi for us.
22NIDSLEZEROThe staff was very sympathetic. Unfortunately, when I went (fine November - early December) there was nothing to do but I made a nice meeting and that's cool! The electric bike to rent on site is super!
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The average price for hotels in Bar in Kunigami District is SGD 709 on weekdays and SGD 750 on weekends (Friday to Saturday).
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