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I would rate this hotel 4.5 stars. To enjoy the comfort and excellence of this hotel opt only for the suites. The non-suite rooms overlook the walls and garbage heaps of neighbouring hotels. Be mindful when you book, that the hotels here are situated very very very close to each other. We were shocked when we checked in that our window overlooked a garbage pit and a wall of the neighbouring hotel. We refused to accept that room and the MD Mr Adil came to our rescue and gave us a suite for which we paid an extra Rs 3000/- per day. But I am glad we did. Thank you Mr Adil. The suites overlook the meadows and mountains, they are very spacious and comfortable and are extremely well appointed. The beds and pillows are very comfortable and the rooms are well heated at night. Piping hot water is available through the day. The products provided like bedroom slippers, bathrobes and toiletries are of premium quality. The two things I would request are a full length mirror and extra lighting in the bedroom. Every member of the entire staff is polite and helpful, and the food provided in the restaurant is excellent. Try their Kashmiri cuisine and definitely have the Himalayan trout. And do not miss the very good breakfast buffet that has an amazing spread offering something great for everyone. The hotel has a nice cafe as well where really good coffee can be enjoyed with snacks. Even though all the hotels are crowded together in this area, the hotel is well located and close to the cable cars. You can enjoy lovely walks ***** the roads that run close to thick pine forests. I would heartily recommend this hotel to anyone but with one very emphatic qualification - BOOK A SUITE not a room.

It's one of the most beautiful places i have ever stayed at. It's a bit away from the main city, but close to ******** market. It's only convenient to travel if you have your own vehicle otherwise you will end up stranded. That being said, we loved our room cum cottage. It was clean and beautiful and very very spacious and well maintained and had great facilities for a budget stay. It overcompensated us. The main caretaker imtiaz bhai is a rock star! he is an all rounder. He took such such great care of us, going out of his way to look after us. He even gave us lavender saplings from nearby garden. Little azam is also a very sweet boy, he too took good care of us and provided us good service. The owner, mehreenji was in touch with us to make sure we are safe and comfortable. I will surely revisit serene stay and recommend to all those especially the ones who want a slightly isolated and beautiful place to stay in their trip. Surrounded in solitude and utter beauty and gardens around. Food was available 24/7 with the help of the doctor's restaurant within the premises. They even gave a room for our driver to stay at night. We are very grateful. Thank you so much.

I visited gulmarg 2 months back for one night stay and luckily it started snowfall so i could both enjoy snow and snowfall. Spacious rooms and bathroom with good view, room's are warm but if asked they'll provide portable heater. Service was nice. Food was also nice. Just the hotel location is a bit downhill other than that, all rounded was good. Cooperative staff. Would recommend and stay over again.

This is our first time to Kashmir. We chose this hotel especially for our family. The location is very good, very close to all the Destinations Especially the famous tourist destination Gulmarg. They are exceptional with service and the rooms are so comfortable. Great location, really clean hotel, comfy beds, attentive staff, would definitely stay here again.Thank you

We stayed there for one night , the hotel was booked by our travel agent. When we reached the hotel, the reception said that they have upgraded us to deluxe room. Infact the rooms are very small and the view from the balcony is not great. The cleanliness of the room is not good. Dinner and breakfast was included in the package, but the quality and number of items were not satisfactory. In the breakfast, they just had watermelon in fruits, when asked to bring some more fruits , they declined. The service is very bad, despite asking several times at the reception, they will not listen. Only one towel was kept in the room, I asked them to send another, but they never sent. They did not even serve water bottles in the room and asked us to pay extra, we agreed, but still they do not send water bottles to the room. The wall paper in the room were torn and badly taped, showing that the hotel management does not care about the room facilities. The heater in the room was so noisy that you cannot sleep, keeping it on. So we had to shut it down. Overall they charge like a 5 star hotel, but their service standards are not even 2 star. Not a good hotel to stay in such a lovely place, even the location is a bit far, so you have to pay extra money to local taxi / scooter (which is very expensive). The hotel reception is not willing to help you for local assistance, and asked us to arrange a guide on our own. We were delayed for checkout by 30 minutes, so the hotel reception called me and told me that I had to pay extra money for delayed checkout. Although I did not pay, but the behaviour of the reception staff was not at all cordial and humble. The hotel staff specially the reception staff has to be very humble to the guests. At the dinner time, some of the staff people were shouting very loudly with each other. Overall, not a good hotel to stay