Twentytu Hostel Barcelona Reviews

Response from Property: Hello! First of all, we welcome all types of travelers at Twentytú, from families to groups of students, athletes and backpackers, so we always try to create the best atmosphere for all our guests to be comfortable and feel at home, in a quiet and familiar environment. Therefore, it’s important that the conduct and behavior of all guests is correct and civilized, these clauses are well marked on arrival and is reflected in our rules for groups, which is signed by the teachers. So, if it’s important respect the rest of the other guests, and from 22h we consider it’s time to be relax because people was visiting the city during the day and they need to sleep. About the deposit for the keys, we don't understand your complaint, this is very common. In order to keep the keys, we ask for a deposit of 10€ per key, which we return at check-out. This way, we make sure that no one loses or breaks the key. Twentytú is classified as a Hostel, we are not a Hotel, so in this kind of accommodation the towels and the amenities are not included in everywhere. The Hostels don't include the same than the Hotels. So, you cannot claim for services that are not included, and you have the service information that we include in our website. However, you can rent the towel and you can buy the amenities in our 24 hour reception for a good price. In addition, we offer free hairdryers in our reception, you only have to ask us, we work all the day. As a sustainable and eco Hostel, we work to contribute for the environment and we use the latest technology to take care of the environment. So the, bathroom light have a timer system of few minutes because we consider it’s necessary to use the light in a good way. Therefore we give importance to the responsible use of the consumption of all resources, in this case water, one of the most necessary goods for the survival of human beings and which is becoming increasingly scarce. Currently, climate change has caused different impacts on the water cycle, which is why there are many droughts, melting glaciers, rising sea levels, and changes in rainfall and snowfall. These impacts depend on the uses that humans make of water, since we consume more water than we can afford, for example, during a shower we use an average of 15-20 liters per minute, which is equivalent to the same amount that a person drinks in 50 days. Therefore, we consider that with the timer of our showers we make a good use of water consumption and, thus, we contribute to the planet to conserve as much water as possible. As we point out in the group rules, upon your arrival we inform you that you can not eat in the rooms, as this can cause pests in all the rooms and we want all our guests to be comfortable and in good conditions. In addition, we have a very large dining room and a large terrace where you can eat whatever you want. However, there is no problem with drinking water in the rooms, the only thing that is not allowed is to drink alcohol inside the ro

Response from Property: Hello Dominiquetewart, thank you for your comment! We are super glad to read your comment, it was a pleasure to receive you and your family, and we are happy you and your family enjoyed your experience in Twentytú Hostel. For us it's very important to offer to our guests the best services and to make you feel at home and comfortable. We are sorry about the videogames, these weeks we are just finishing the installation, it'll be ready again in a few days, but we offer table games and we've pool to play whenever you want. About the live music activity, we regret it wasn't possible the week you came, but the rest of the summer we offer this activity every tuesday and thursday. Hope to see you again soon family, Twentytú is your home when you want ;) Twentytú Team

Response from Property: Hello Joe, thank you for valuing any of our services! We regret you have this opinion about us, in Twentytú Hostel we work every day to offer the best services to make our guests feel at home and comfortable. First of all, we aren't a Hotel, we are a Hostel and we offer the services included in this kind of accommodation. So, the towels never are included in Hostels, and we consider we offer the towel service very cheap in our 24 hour reception. The telephone is a service not included in the rooms of Hostels, but in every floor there are one telephone just in case you need to call us. Ours rooms are thought only to sleep and to use the private bathroom and showers. We consider there are enough space for the basic needs, and it has different lockers to keep your luggage. However, in Twentytú Hostel we have big common areas where you can do a lot of things and live nice moments. The beds have passed different quality controls, we’re sorry you didn’t like it, but it depends on every people, we can't match everyone's comfort and liking. About the light timer, in Twentytú Hostel we have a sustainable technology systems installed to use the resources in a good way. So, we consider it’s necessary to respect the rest of the guests, so at 0.00h it’s time to relax until 08.00am, but in the rooms there are lights on the wall that there are on all night. The same happens with the bathroom and shower lights, it’s open all day. The same happen with the temperature, our domotic system allows to control all the temperature of all the areas in Twentytú. In this case, all the rooms are in the same temperature, but we can change it if you request it. In every room there are sleeping different people with differents own temperatures. So, if everybody is changing the temperature this is not a good way to use the air conditioning and our values are based on optimizing resources to the maximum in order to make the best possible use of our resources. Our rooms have a soundproofing system. The walls have double plasterboard, which contains a noise insulating material. But it’s impossible to avoid all sounds, the same thing happens in all the accommodations in Barcelona. In Twentytú our values are based on offer the best services always in the sustainable way. It is not about economics, it is about being responsible with the planet, with the environment and with human beings themselves. Finally, we offer water from the kitchen, is potable and the quality is good. But if you prefer bottled water we have a vending machine to buy it. So, we don’t understand your complain. Twentytú Team

Response from Property: Hi Mar! First of all, we find the tone of your comment disrespectful, we don't think we are worthy of such words. At Twentytú Hostel we work 24 hours a day to offer the best services to our guests and create the best possible atmosphere to make you feel at home. Your attack on our technology, which is used for sustainable good deeds, suggests that you have misunderstood the benefits we bring to the planet and society. Therefore, we believe that you are wrong to comment on something that you do not understand or know. We are sorry about the sheets, but we doubt they were smelly, as they are sent to a special laundry for cleaning and we received them clean and smelling fresh. However, we don't understand why you didn't come to our 24-hour reception so we could offer you new sheets. At Twentytú we are classified as a hostel, so we offer the services included in this type of accommodation, we are not a hotel. Therefore, towels are not included, but can be purchased at a good price at our 24-hour reception. As for prices, today Barcelona is one of the most sought-after cities in Europe, so prices have increased for everyone. Furthermore, we are in the month of July, in full high season. We hope that sooner or later you will be able to see us with different eyes :) Team Twentytú

Response from Property: Hi Daniele, we are sorry that you have this opinion about us, but we do not agree with the opinions of your group. At Twentytú Hostel we work 24 hours a day and are always available to solve any problem and it is important to us that you feel comfortable and at home. However, Twentytú Hostel is not a party hostel and we have a set of rules for everyone's good behavior, so that there is good coexistence between all guests. Therefore, we do not tolerate incorrect or illegal behavior. At check-in we inform all group leaders of our rules. If these rules are not respected, there are various fines that the group will have to pay. Our rooms are designed for sleeping and using the private bathroom and shower, while we have large common areas with many amenities, such as the kitchen, dining room, sofas and terrace. The photos of our facilities are taken in real size, so they show reality. Team Twentytu

Response from Property: Hi Christian, we are sorry that you have this opinion about us, at Twentytú Hostel we work every day to create the best environment for the good coexistence of all our guests. Our rooms are designed for sleeping and using the private bathroom and shower, just as we have large common areas where you can live new experiences and meet people. Our cleaning team cleans all rooms and common areas every day, we don't understand why you describe us as a dirty hostel. Furthermore, any problem that may occur can be resolved at our 24-hour reception. By regulation and to respect the rest of our guests and our neighbors, our common areas close at 11pm, as we cannot stay open later, we're not allowed to, it's not our job. Twentytú Hostel is not a party hostel, therefore we do not tolerate bad or illegal behavior. At check-in we inform all group leaders of our rules. Team Twentytu

Response from Property: Hi Grace, we are sorry to hear that your experience was not to your satisfaction. At Twentytú Hostel we strive every day to create the best possible atmosphere for all our guests. Twentytú Hostel welcomes all types of travelers from all over the world, young people, families, athletes and seniors. It is not a party hostel, nor just for young people. We do not tolerate incorrect or illegal behavior. At check-in we inform all group leaders of our rules. Our rooms are designed for sleeping and using your private bathroom and shower, while we have large common areas where you can enjoy life and have fun experiences. Our bunk ladder, in our opinion, is large enough to use comfortably. Regarding cleaning times, our reception is open 24 hours a day, we work around the clock to offer the best services, so just tell the reception that you prefer to have your room cleaned later. Team Twentytu