Derby Hotel Barcelona Reviews

Response from Property: Dear Guest,Thank you very much for your kind comments.It brings us immense pleasure to know that our team's dedication to service excellence has resonated with you. The ability to provide an early check-in and contribute to a smooth start to your stay is something we always strive for, and we are glad it added to the positive experience of your visit.Hearing of your intention to return is the highest compliment we could receive!We look forward to seeing you on your next visit to our hotel. Best wishes,José Luis Fernández, General Manager

Response from Property: Dear Guest,Thank you for taking the time to let us have your feedback concerning your visit to our hotel.We are delighted that you found the room cleanliness and bed comfort to your satisfaction. Our aim is to provide a restful environment, and we are pleased to hear that these aspects contributed positively to your experience.However, we apologize for certain aspects of your stay falling short of your expectations. Regarding the television channels, we are currently updating our system to ensure a wider selection of options for our guests. As for the tea and coffee making facilities, we understand the convenience these amenities provide and offer kettles upon request at the reception to enhance our guests' comfort. Additionally, we are sorry to hear that the pool area did not meet your expectations. Our pool is a favored feature, especially during the warmer months, and we continuously work to maintain its appeal for all guests. We would also like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest.Finally, we are glad you appreciated the comfortable beds in our rooms, designed to offer a restful night's sleep. We hope that, despite the areas for improvement, you were able to enjoy the overall experience at the Derby Hotel.We hope to welcome you back. Best wishes,José Luis Fernández, General Manager

Response from Property: Dear Guest,Thank you for taking the time to review your stay with us.We are delighted that you found good value for money and appreciated the amenities provided at our hotel. Our goal is to offer a comfortable and convenient experience, and we're glad to know that these aspects stood out during your visit.However, we understand that the distance from the city center and coastline was a concern for you, despite the availability of direct bus services. Our location is near the iconic Camp Nou stadium and in proximity to the best shops and restaurants in the Les Corts neighborhood. We are also just a short walk from Sants Station and the AVE, providing efficient connections to various parts of the city.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,José Luis Fernández, General Manager

Response from Property: Estimado huésped,Nos complace enormemente que haya tenido una experiencia tan positiva en el Derby.Nos alegra saber que ha valorado la limpieza de nuestras instalaciones, la organización de nuestros servicios, la tranquilidad de nuestro ambiente y la calidez de nuestro personal. Es un honor recibir comentarios como los suyos que reflejan el compromiso de nuestro equipo por ofrecer una estancia inolvidable.Muchísimas gracias por su confianza y sepa que estaremos a la espera de recibir la grata noticia de su vuelta. Un saludo muy cordial,José Luis Fernández, Director general

Response from Property: 尊敬的Sofía，感謝您與我們分享您的體驗。我們非常高興您能欣賞到Derby酒店獨特的環境和石雕雕塑，這些都是我們保留歷史風貌的努力成果。我們也很高興您對我們員工的服務表示滿意，我們一直致力於提供友好而出色的服務，確保每位客人都能有一個愉快的住宿體驗。我們期待着您的再次光臨。最好的祝福，José Luis Fernández, General Manager

Response from Property: Estimado Lluis,Estamos muy felices sabiendo que ha tenido una estancia perfecta en nuestro Derby.Es un placer saber que su estancia en el Derby fue tan positiva.Nos complace enormemente que haya disfrutado de la acogida de nuestro personal en recepción, así como de la limpieza y confort de su habitación. Nuestro equipo se esfuerza por ofrecer un servicio excepcional y un entorno impecable, y es gratificante saber que hemos logrado nuestro objetivo.Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica estancia.¡Felices fiestas!José Luis Fernández, Director general

Response from Property: Estimado Antonio,Nos alegra sobremanera recibir su positivo comentario.Nos complace enormemente saber que su estancia en el Hotel Derby fue de su agrado.Nos alegra especialmente que resalte la cordialidad y profesionalismo de nuestro equipo de recepción. Nos enorgullece contar con un personal que se dedica a proporcionar un servicio excepcional y a asegurar que cada huésped se sienta bienvenido y atendido durante su visita.A la espera de tener una nueva oportunidad de atenderle y prestarle nuevamente la mejor de nuestras atenciones, nos despedimos cordialmente.Atentamente,José Luis Fernández, Director general

Response from Property: Dear customer, thank you for sharing your experience with us. We are delighted that you had such a great experience in Derby. We are glad that you appreciated our spacious rooms, clean surroundings, and ample amenities. Derby Hotel provides complete room facilities, including modern entertainment systems and a quiet and comfortable rest environment, ensuring that every guest can enjoy a high-quality stay. We look forward to welcoming you again. with best regards! José Luis Fernández, General Manager

Response from Property: Dear Guest,We appreciate your words about your recent experience with us.We regret that you had to cancel your trip and we are sorry that our cancellation policy was not to your liking. This varies depending on the type of accommodation and the booking platform used, and we always try to be as understanding as possible in the event of unforeseen situations.We hope to have the opportunity to welcome you again for a better stay.Best regards,José Luis Fernández, General Manager

Response from Property: Dear customer, thank you for sharing your experience with us. We are delighted that you had such a great experience at the Derby Hotel. We are glad that you appreciated the hotel's décor, enjoyed our swimming pool, appreciated the elegant decoration of the rooms, were satisfied with the spaciousness of the rooms, and commented positively on our excellent location and clean surroundings. Built since the mid-1960s, the Derby Hotel has been completely renovated, retaining the original room sizes. Not only that, but we have also carefully maintained all the hardwood paneling and carvings, as well as the original look of the marble lobby, to provide you with a Comfortable and classic accommodation. We look forward to welcoming you again in the future. Best regards José Luis Fernández, General Manager