Catalonia Plaza Catalunya

Catalonia Plaza Catalunya Reviews

Catalonia Plaza Catalunya

C/ de Bergara, 11, Barcelona, Catalonia, 08002, SpainView Hotel Details
Catalonia Plaza Catalunya
Catalonia Plaza CatalunyaCatalonia Plaza CatalunyaCatalonia Plaza Catalunya
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Catalonia Plaza Catalunya Guest Reviews

4/5
Very Good
49 review
Verified reviews
Location4.1
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(49)
Positive reviews(43)
Reviews with photos/video(6)
Negative reviews(6)
Guest User
Superior Room with Spa Access
Stayed in Dec 2023
Family
1 review
4.2/5
Very Good
Posted on Jan 5, 2024
The balcony was superb! Would have appreciated if they have more tissues! Very convenient location with lots of shops and restaurants around, even 24hr supermarkets!
MC Shi
Double Room
Stayed in Aug 2023
Travel with friends
96 review
3.5/5
Posted on Aug 6, 2023
Location is excellent. Just next to Zara and other shops. Rooms face the street is better as some face the back and open the window would see nothing but a wall very close.
Sau Ying Cindy
Double Room
Stayed in Jun 2023
Couples
2 review
4.2/5
Very Good
Posted on Jun 15, 2023
Don’t choose rooms facing street and do select rooms facing swimming pool.
Guest User
Double Room
Stayed in Feb 2024
Family
18 review
1.0/5
Posted on Feb 22, 2024
A very old hotel, most of the rooms have interior windows, and the accommodation comfort is very poor. It is the worst hotel I have ever stayed in in Spain.
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Георгий П.
Double Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Everything is fine
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Wangyonghou
Double Room
Stayed in Jul 2023
Family
7 review
3.0/5
Posted on Jul 14, 2023
The room is too small, there is not even a sofa, the bathroom is also very small, and the fat shower room can't turn around
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5733Lydia
Double Room
Stayed in Jun 2024
Travel with friends
21 review
4.0/5
Very Good
Posted on Jun 16, 2024
Old hotel, good location
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Guest User
Double Room
Stayed in Dec 2021
Travel with friends
9 review
4.2/5
Very Good
Posted on Jan 6, 2022
I have stayed in this hotel for the third time. The transportation is convenient and there are many choices for breakfast. The only bad thing is that I use blankets as quilts. I don't like it very much.
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j_nasb2016
Stayed in Aug 2024
Couples
2.0/5
Posted on Aug 30, 2024
Great location, clean and good service. That is about it. I’m 192 cm high and I could baerly stand up in the hotel room. Ceeling hight is about 195 cm. Window out to a port, no view and shower bad. No hair conditioner and bed was not soft at all. I have never been to a four star hotel that should not even get a one star. Not recomendet.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our location, cleanliness, and service. However, we’re truly sorry that other aspects of your stay did not meet your expectations. We understand that the ceiling height was an inconvenience for you, and we apologize that the room was not comfortable in this regard. We also regret that the view, shower, lack of hair conditioner, and the firmness of the bed were not up to your standards. Your feedback is very valuable to us as it helps us identify areas where we can improve. Please know that we are continuously working to enhance our facilities and services to ensure that all our guests have a satisfying experience. We appreciate your comments and hope to have the opportunity to welcome you back in the future, providing you with an experience more in line with your expectations. Best regards,
Pauric S
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 5, 2024
Unreal experience I fully recommend the 7th floor.private terrace with private pool best hotel experience in years great staff lovely food. Only negative is breakfast is not overly suitable for the Irish/English taste but overall I would recommend especially for the location it is ideal.
Response from Property: Dear Guest, Thank you very much for your positive review. We are delighted to hear that you had an unreal experience and fully recommend our 7th floor with the private terrace and pool. It's wonderful to know that you found our staff great and the food lovely. We appreciate your feedback regarding breakfast and will certainly consider your comments to better accommodate the tastes of our Irish and English guests. Thank you again for your recommendation, especially highlighting our ideal location. We look forward to welcoming you back for another exceptional stay. Best regards,
862polinak
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 20, 2024
Finishing my stay at this hotel. When we arrived one of the kind ladies at the reception upgraded us to a room with big balcony that i fall in love instantly (my kids spent evenings there, watching the busy life outside). Shampoo and conditioner in the bathroom are absolute amazing, what is surprising for a 4* hotel. Location is superb (great supermarket next door with literally everything in case you forgot to bring something with you). breakfast was quite rich, pool is small but great for a dip after a day of walking around the city. One big big disappointment for me was pillow. Very hard and not comfortable to sleep on, but the rest of stay was just perfect.
Response from Property: Dear Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay and that our receptionist was able to upgrade you to a room with a big balcony. It's great to know your kids enjoyed watching the busy life outside. We're also pleased that you loved the shampoo and conditioner, as well as our superb location and rich breakfast. We apologize for the discomfort caused by the pillow. Your feedback is valuable, and we will look into improving this aspect. We're glad the rest of your stay was perfect and hope to welcome you back soon!
Guest User
Stayed in Oct 2024
Business travelers
2.0/5
Posted on Oct 31, 2024
First time in my life that I have a room WITHOUT a window. Horrible. Such a bad experience overshadowwed all the other features of this hotel. Situation/area, breakfast ok, personnel, … For me an impossible stay. With a joke I asked the reception if I had seaview. She answered no you have no view. When I came into the room I inderstood what she meant. It’s not ok not to warn the customers upfront your room has no window at all.
AlfredoRodrigues
Stayed in Sep 2024
Solo travelers
3.0/5
Posted on Sep 22, 2024
I really like “Catalonia” hotels, and having stayed in Seville just a few days before in another hotel from this brand, I decided to book one night here during a stay over in BCN. First the price: 230€ for one night, without breakfast for a room that HAS NO WINDOWS, is a bit outrageous. They even charge you for the only available bottle of water in the room. Come on…..for 230€ you are going to charge me water? When downstairs you have it for free in reception with lemons? Imagine you wake up thirsty in the middle of the night. Second: Instead of 1 big bed as requested it was 2 small ones made together with the same big sheet, with a hole in the middle tearing them apart in the middle of the night. Plus, 1 very thin sheet only and NO BLANKETS. It was cold at night and nothing to cover myself with… Regardless, the room was still looking very decent and clean. Big TV and a sofa as well. Third: the gym. AVOID THIS GYM ! One of the reasons I booked this place was to be able to workout in the morning. Again no windows here but even worse, not a single mirror. There is 1 basic muscle machine, 1 treadmill, 1 cycle , 1 ely, few weights and that’s it. It’s ridiculously small. 4 people there, 2 waiting 2 actually doing something. Last, the keys..come on. They still use “insert/remove” magnetic cards. Not contactless. After checkin I went out for dinner, 1h after the keys didn’t work. They had to reprogram them. Next day in the morning went out for breakfast, same thing happened. In the reception they admitted that this was an issue that they are already working on a replacement so I think it will be addressed soon. Now good things: the location is great; Goos bar downstairs for a great coffee. Overall really bad for a stop over. I checked in last midnight, asked for a late checkout, they refused saying no places. Paying 230€ to enjoy the hotel for little more than 10h is disappointing.
Response from Property: Dear Alfredo, Thank you for sharing your detailed feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations, especially given your previous positive experiences with our brand. Your concerns are very important to us, and we’d like to address each one. Regarding the room, we sincerely apologize for any discomfort caused by the lack of windows and the bedding arrangement. While room preferences can sometimes be subject to availability, we understand how this affected your experience, and we’ll review this matter with our team to improve our room allocation process. As for the charge for water, we take your point seriously. Complimentary water is indeed available in reception, but we will review our in-room amenities to ensure they align with the expectations of our guests. We also regret that the room was too cold; blankets are always available upon request, and we apologize if this option was not clearly communicated to you. Concerning the gym, we are sorry that it did not meet your needs. We understand the importance of a well-equipped space for working out, and your feedback will help us evaluate how we can enhance this facility in the future. The issue with the keycards is one we are aware of, and as mentioned by the reception staff, we are already in the process of upgrading to a more modern, contactless system to avoid these inconveniences. On a positive note, we’re glad you enjoyed our location and the bar downstairs. However, we regret that we were unable to accommodate a late checkout on this occasion, and we understand how this impacted your overall experience. Once again, we appreciate your feedback and are committed to addressing these issues to ensure better service in the future. We hope you might give us another chance to provide you with the exceptional stay you deserve. Best regards,
Arsenikos
Stayed in Sep 2024
Business travelers
5.0/5
Outstanding
Posted on Sep 22, 2024
The location of the hotel is perfect.Only 50 m from plaza Catalunya.The rooms are not big,but they are comfortable,with good decoration,very clean,with every day changing of towels and sheets and rich collection of complimentary teas and coffees.My room (free upgrade)was in 5th floor with balcony,with iron table,chairs and sunbed and view to the plaza.The breakfast was excellent,with many and high quality foods.
Response from Property: Dear Guest, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and that our location, breakfast, and room amenities met your expectations. It’s great to know that you appreciated the comfort and cleanliness of your room, as well as the complimentary teas and coffees. We’re also pleased that you enjoyed the view from your balcony. Our team takes pride in offering a high-quality breakfast experience, so we’re thrilled to hear you found it excellent. We look forward to welcoming you back in the future! Best regards,
SmileySP
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 17, 2024
Great staff.. nothing was a problem even with only speaking English.. greeted us outside to take our bags and then took them to our rooms once we checked in.. Great location.. felt very safe.. walk to most things from the hotel.. shopping, restaurants, bars.. great little Irish pub around the corner!
Response from Property: Dear Guest, Thank you so much for your wonderful feedback! We are delighted to hear that you had such an enjoyable stay with us and that our staff made your experience smooth and welcoming, even with the language difference. We always strive to make every guest feel comfortable and cared for. It's also great to know that you appreciated our central location and felt safe exploring the area. We hope you enjoyed the nearby shops, restaurants, and of course, the Irish pub around the corner! We look forward to welcoming you back soon. Warm regards,