Catalonia Eixample 1864 Reviews

Response from Property: Dear guest, We are very happy you chose Barcelona to celebrate your wedding anniversary. And a bottle of Cava was the least we could do in such a very special moment. Next time do not hesitate to book one of our Deluxe Rooms on the sixth floor. Recently renovated, you would enjoy a private small terrace with a cosy private pool and wonderful views over the Eixample roofs. We wish you a wonderful summer season. Best regards from Barcelona.

Response from Property: Dear guest, We understand your negative review as we remember how upset you were. And you were very upset because you thought the receptionist had been ****** with you. And as we told you, we do not accept anyone to play the racism card. Simply because we have employees from every corner of the world, and we would never ever tolerate ****** attitudes in our hotel. Said this, and as we tried to tell you with no success, the air conditioning in the hotel works either as an air conditioning or as a heating, depending on the weather conditions and the time of the year. That is the reason why, and after your complaint, we moved you to a Deluxe room. These rooms have been recently fully renovated and are the only kind of room with a VRV system. It means you can have both air conditioning and heating system any time of the year. But that was a temporary solution, because that was a double room, and you were two adults and two kids. And you knew that. And that is why you had to move the day after to one to the two family rooms we have. And as you may know, check out time is twelve. Here and everywhere else. And once the previous guest is gone, we must clean the room. That was the reason why the room was ready at three. Let us remind you that check in time is four pm. Now you know why. We are very sorry the hotel did not reach your expectations, but next time it would be nice if you gave us the chance to let you know why we proceed in a certain way instead of blaming our Staff with serious accusations. Best regards from Barcelona.

Response from Property: Dear guest, Thank you very much for your wonderful words. Regarding restaurants, Eixample neighbourhood is one of the most popular areas in the city for nice restaurants and bars. Next time, do not hesitate to ask our receptionists. They will provide you with the best advice. We wish you a wonderful springtime. Best regards from Barcelona.

Response from Property: Dear guest, Thank you very much indeed for your wonderful words. Reviews like yours make us feel our daily job is worth it. We wish you a pleasant summer season. Best regards from Catalonia.

Response from Property: Dear guest, It is wonderful when our guests appreciate the beauty of the building, the elegance of the area, the comfort of the room and so on. But to be honest, it is especially rewarding for us when our guests appreciate the professionalism and kindness of our team. We take our job very seriously. And we try to go always a step forward when it comes to the quality of our service. And it is great when our guests appreciate it. Thank you, thank you and a hundred times thank you. We wish you a wonderful summer.

Response from Property: Dear guest, We are very sorry that you were moved from another hotel. And even if we do not know the hotel which you were coming from, we guarantee you that you ended up staying in one of the most privileged areas in Barcelona, the Eixample neighbourhood. Regarding the room, it is technically impossible that the room had not been occupied for a while. Simply because May and June the hotel was fully booked almost every single day. Anyway, your comments were sent to the House Keeping Department. They will proceed with a accurate revision of the room. Thank you very much for sharing your opinions with other users of the web site. We wish you a wonderful summer.