Sunotel Junior Reviews

Response from Property: Dear Adrian, Thanks for your review regarding your recent stay at our hotel. We are sorry to hear about your experience during your stay. Regarding the comment about the air conditioner in the room, it has been checked by our maintenance staff and it is working properly. We will continue to monitor in order to avoid possible new incidents in the air conditioning. As for the pool, the water values are taken twice a day as indicated by the current regulations and this is reflected in the sheet at the entrance. The rest of the customers continue to bathe without any problem as usual and without incident. We also regret that the dimensions were not as expected, it is a pool on a terrace in the Eixample and this means that the facilities may be more limited than expected. Your opinion matters a lot to us. We will work to improve our facilities as we wait for your return to Barcelona. Best regards, Albert Lopez Hotel Manager

Response from Property: Dear Guest, Thanks for your review regarding your recent stay at our hotel. Your feedback is very much appreciated for us and for upcoming guest. We are very glad to know that you have had an enjoyable stay. Thank you for mentioning our location: only two metro stops from the city center, but in a quiet area and at reasonable prices. It's also good hearing you've loved our breakfast and you've felt warm here! We look forward to hosting you in your next visit to Barcelona. Best Regards, Albert Lopez Hotel Manager

Response from Property: Dear Sophie, First of all, thank you for choosing Sunotel Junior for you recent stay in Barcelona and for sharing your opinion with other travelers. We are more than happy to know you enjoyed our central location and our rooftop terrace, with its nice views. It's so good hearing you've enjoyed our breakfast. In reference to your comments about access to the room, it is only possible by magnetic key and all openings are registered in our system, and it is not possible to enter the rooms in any other way. The guest must ensure that they close the door properly when leaving. We encourage our customers to communicate possible incidents to reception as soon as possible in order to be able to provide an immediate solution. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to welcoming you back. Kind regards, Albert Lopez Hotel Manager

Response from Property: Dear Ian-ctn, Thank you for taking the time to write your review. We are very sorry to hear that your stay at our hotel didn't live up to your expectations. We would love to welcome you back on your next visit to Barcelona. Best Regards, Albert Lopez Hotel Manager

Response from Property: Grazie per la tua recensione. Siamo lieti di sapere che hai trovato il nostro hotel comodamente situato e ben collegato ai mezzi pubblici. Ci scusiamo per eventuali inconvenienti causati dalla chiusura dell'ingresso principale e dal percorso alternativo che hai dovuto fare per accedere alla tua camera. È bello sapere che sei riuscito a rilassarti utilizzando la piscina dopo il tuo viaggio, e apprezziamo le tue gentili parole sul nostro personale della reception. Se c'è qualcos'altro che possiamo fare per migliorare la tua esperienza, faccelo sapere. Speriamo di darti il benvenuto nuovamente in futuro per un altro piacevole soggiorno. Albert Lopez Hotel Manager

Response from Property: Agradecemos por compartilhar sua experiência conosco. É bom saber que você encontrou nossa equipe atenciosa e que a localização próxima a estações de metrô e bonde facilitou a sua locomoção pela cidade. Quanto ao banheiro, entendemos que as preferências podem variar, e apreciamos sua observação. Valorizamos os insights dos nossos hóspedes, pois nos ajudam a melhorar nossos serviços. Esperamos ter a oportunidade de recebê-lo/a novamente em sua próxima visita a Barcelona. Se houver mais alguma coisa que possamos fazer para melhorar a sua estadia, não hesite em nos informar. Atenciosamente, Albert Lopez Hotel Manager

Response from Property: Dear Maria, Many thanks for your comments and for choosing us for your visit to Barcelona. The location is actually quiet, and for those who want tranquility and proximity to the center we are a good option. Thank you again for sharing your experience with us and we hope to see you soon. Best regards, Albert Lopez Hotel Manager