Barceló Sants Reviews

Response from Property: Dear Zhang, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our convenient location and spacious accommodations. It's great to know that our complimentary bottled water made a positive impression on you – we strive to provide thoughtful amenities to enhance our guests' experience.We're looking forward to welcoming you back on your next visit to Barcelona. If there's anything specific you'd like to experience during your stay, please don't hesitate to let us know!Warm regards,Barceló Sants Team.

Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you had an excellent stay and that you found your room clean and our service to be great. It’s also fantastic to know that our location made your visit convenient. We strive to provide an amazing experience for our guests, and your kind words truly motivate us. We hope to welcome you back soon!Best regards,Barceló Sants Team

Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed the unique, space-inspired design of our hotel and found the location above Sants train station convenient for your travels. It's wonderful to know that the room provided you with a comfortable atmosphere and that you were able to rest well on our specially designed mattresses. The view of the city is indeed impressive, and we're glad it added to the enjoyment of your stay.We look forward to welcoming you back on a future occasion.Best wishes,Barceló Sants Team

Response from Property: Dear guest,Thank you very much for sharing your experience! We are delighted to hear that you received exceptional service during your stay. Rick is a valued member of our team, and we are delighted that he made a difference in your arrival and transfer to the concourse.We appreciate his kind words about our reception and his willingness to assist you. We strive to provide a personalised service and it is gratifying to know that we were able to exceed your expectations.We look forward to welcoming you back in the future. Please do not hesitate to contact us for any special needs you may have on your next visit.Best regards,Barceló Sants Team

Response from Property: Dear Guest,We appreciate that you took the time to share your experience with us.We are thrilled to hear that the variety of food offered at breakfast was to your liking and highly recommendable. It's also gratifying to know that our convenient location contributed positively to your stay.We hope to welcome you back. All the best.Guest Experience Assistant

Response from Property: Dear Guest, Thank you for taking the time to share your experience at our hotel. We are pleased to hear that you enjoyed our location and that you found your room clean and comfortable. We also appreciate your kind words about the friendliness of our staff.We are sorry to hear that you had communication difficulties with some of our housekeepers. We appreciate your comment about the importance of language comprehension, and will take this into account to improve the training of our team, ensuring that everyone is able to assist our guests as effectively as possible.We are glad to hear that by finding a solution through Google Translate, you were able to receive the assistance you needed. Your understanding and patience are greatly appreciated.We look forward to welcoming you again on your next visit and will do our best to make your stay even more enjoyable.Yours sincerely,Barceló Sants Team

Response from Property: Dear guest,Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated our convenient location near Barcelona Sants train station and that you would recommend our hotel for those who need to catch a train to other cities in Spain.We are sorry to hear that the room felt cramped, especially if you were travelling with children who needed an extra bed. We will take your comments into account to continue improving our facilities and services.We would also like to apologise for the late check-in you experienced. We understand that this did not create a positive first impression and we will endeavour to ensure that this type of incident does not happen again in the future.We hope to have the opportunity to welcome you back in the future and demonstrate an improved experience on your next visit to us.Best regards, Barceló Sants Team,

Response from Property: Dear valued guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are glad to hear that you found our hotel clean and new, and that you enjoyed our convenient location near Barcelona Sants train station. We are also pleased to hear that you had a comfortable sleep during your stay.We apologize for the inconvenience you experienced with the room not being cleaned when you returned at 5.30pm on one of the days. Your comments have been shared with our housekeeping team to ensure that this does not happen again in the future.We appreciate your valuable feedback and hope to welcome you back to our hotel in the future for an improved experience.Sincerely,Barceló Sants Team

Response from Property: Thank you for sharing your review! We are glad to hear that your check in was quick and that you enjoyed the theme of our hotel. We strive to offer a convenient location close to the metro and regional train lines so that our guests can easily get around the city. We hope you had a pleasant stay and look forward to seeing you again in the future, thank you for choosing our hotel!Guest Experience Manager

Response from Property: Dear Anonymous,Thank you for your review.We appreciate your compliments on our breakfast selection, and we have taken note of your suggestion to include more vegetables in the menu. Our team is always looking for ways to improve our offerings, and your feedback is valuable in this process.We are, nonetheless, delighted to hear that you enjoyed our unique cosmic style and found the room to be clean and bright. It's also great to know that our convenient location above the train station and close to various transport options was beneficial for your stay.We hope to welcome you back on another occasion.Kindest regards,Dirección / Hotel Management

Response from Property: Dear Lin,Thank you for your positive feedback.We're glad to hear that our unique space theme added a cool touch to your stay and that you found the room to be very clean and neat. It's wonderful to know that you would highly recommend us to others. We understand that finding the entrance can be a bit challenging upon the first visit due to the station's layout, and we appreciate your feedback on this matter.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Assistant

Response from Property: Dear guest, Thank you very much for your kind feedback.Your enthusiasm for our team is very much appreciated and will be a great source of motivation, we will certainly not hesitate to convey your compliments to all of them.We are happy to know that you found our hotel to be convenient for transport during your visit to Barcelona.We look forward to welcoming you back for another memorable experience.Best wishes,Hotel Management

Response from Property: Dear Candy,Thank you for your positive feedback.We are delighted to hear that our location directly above the train station added convenience to your stay and that our breakfast offerings were to your satisfaction. Our team strives to provide a seamless experience and it's wonderful to know that these aspects of your visit were appreciated.We look forward to welcoming you back on a future occasion.Best regards,Hotel Management

Response from Property: Dear Guest,Thank you for your review.We have noted your comment regarding the absence of water in your room and apologise for any inconvenience; we do have a cafeteria and room service available for your convenience and our team would have been happy to arrange for water to be delivered to your room.Nevertheless, we're delighted to hear that you appreciated our hotel's excellent location and the cleanliness of your room.We hope to welcome you again in the future. Best regards,Dirección / Hotel Management