Mantra Gladstone

goood

The Mantra was very welcoming with clean functional rooms and a pleasant dining and lounge experience. The staff at the front desk were terrific and which out of their way to assist with every request. The new cafe is well positioned with a good menu and will evolve positively once staff gain experience.

We stopped here for the night during our road trip up to FNQ. We stayed in the family room, it was large and clean, the bathroom was clean, the tv was large and the movies were all free. Absolutely nothing negative that can be said about the room. The checkin desk staff were very friendly and the lobby was clean, the terrace on level two was locked as night staff forgot to unlock it, the room service for dinner was average but the friendly staff and clean room made up for the tasteless dinner. Have not used any hotel facilities or the breakfast, might on our return trip.

Everything was lovely EXCEPT when we had to argue with 2 lots of hierarchy to partake of our breakfast in our 2nd room with our booked bed and breakfast rate. Very poor form. Never had this happen at any other ACCOR property. For the sake of a few bux you have sufficiently annoyed me to not return. Room was lovely. Please train staff better.

I was charged for three rooms instead of one, because I had not been able to find confirmation of my first booking of two rooms (a colleague had to cancel) so booked another room before arrival. The initial two rooms were not mentioned or queried upon my check-in; it was not until after I checked out that the woman on reception informed me that I would be charged for two "no show" rooms. This added insult to injury as my day in the room (trying to work) was an almost intolerable endurance of loud jack-hammering for some kind of renovation work.

Great place to stay. Rooms were very clean and comfortable. Staff were very nice as well.

We needed an overnight stop &, having stayed at the Mantra Gladstone before, it was an obvious choice as we always enjoy out time there. This time we got an upgrade, which was very much appreciated. The staff are always friendly and courteous & the meals at Encore are amazing value, particularly as Accor Plus members

Great place to stsy. Friendly staff, good food. Nice family atmosphere

Great family rooms. Very comfortable. Would definitely stay again