Hotels near Romelio Martínez Park, Barranquilla

Faranada colletion Barranquilla definitivamente superó mis expectativas, el hotel es muy hermoso, sus camas extremadamente comodas, la calides y amabilidad del equipo se sintieron desde el check in hasta el check out, siempre dispuestos a servir y hacer sentir al huésped especial, shirly, zamir, Nayla y Alexandra fueron super atentos y sonrientes en todo momento, espero regresar pronto y volver a disfrutar de este magnífico hotel.

This hotel is really good, the location is OK, the service is good, the hotel rooms are large and spacious, very clean, and the price is very affordable, it is highly recommended.

The hotel is very central, close to the shopping centre of Viva, restaurants and pharmacies. They support you with information about the sector and attractions, the food offered by the buffet is varied and tasteful. The only thing that would improve is the internet and TV service, as well as having the opportunity to fit the room temperature.

After staying more than a week in mediocre hotels as a tourist this Ibis is a whole relief. Back to European standards with a modern designed hotel and modern rooms, buffet breakfast, so all you can eat, instead of the tiny breakfast at most B&B's. Location close to a modern big mall. Standard room is ok with a good bathroom, bed a bit too hard and the biggest downside you can't open a window, which is noticeable in the hallways as well, a particular smell as there is never fresh air coming in. Free indoor parking available, good wifi.

Very bad experience. We booked for the carnival in the autumn to make sure we had accommodation and tickets. The booking was with right of cancellation up to a week before, about 3 February. In January they started messaging me on Booking and whatsapp (the writer was two people who didn't communicate with each other, so I had to update both chats), threatening me that if I didn't pay the full amount within a few days they would cancel my booking. After much pressure we decided, reluctantly, to pay. After a week they set up a group chat on whatsapp (no one gave them permission), storming us with messages with the carnival programme and saying there were tickets for the hotel. When we arrived the lady at the reception desk told us that the tickets were gone, upon our remonstrances, she started to respond in a very rude and arrogant manner. She verbally attacked us that we had to buy the tickets first and that it was not their problem at this point. After that we went to the carnival and they tried to rob us immediately, tired of everything, we went back to the hotel (we hadn't even taken the room yet), we asked to leave and to get a refund since we had paid in advance despite the fact that the Booking rules clearly stated that we could cancel. Of course they didn't give us any refund. Very bad service.

Hi! First of all trip advisor is to review the hotel by hotel guest. I was staying at this hotel that same night. My experience with the hotel facilities and the hotel service is above expectations. Also as a citizen of Barranquilla you well know that it was carnaval time and carnaval is a city event that is nationwide and worldwide recognize. For this reason the whole city will have during this days loud music everywhere until late hours. And as far as I know Caranaval is the pride of Barranquilla. And by the way that night what you heard was NOT GUNSHOTS it was fireworks. I just wanted to make this clear, so that the people don’t judge the hotel or the city by your comment.

Customer service leaves a lot to be desired. Hotel chain states that customer service is the most important thing—it is not. This lack of service was made evident at the start with Sergio at the front desk, who was not only sassy, but absolutely useless from a customer service standpoint. When plans changed and we needed to check out earlier, he proceeded to be unhelpful and tell me he could only honor the reservation for its entire duration. After discussing how often I had stayed at the GHL branded hotels and how modifying the reservation had never been an issue in the past, he went behind a closed door and came back offering a “great” solution: modifying my reservation to cut it from 9 days to 3 days for a higher price (and had modified it already without discussing any pricing with me. I kid you not when I say I spent 1 hour checking in trying to find a solution for both parties. Ultimately, Sergio told me the price wasn’t going to change and I would have to take it or leave it. The bed was incredibly springy and hard. Not comfortable. Room was standard. Not luxurious as website makes it out to be. One day for breakfast, I checked on their app which stated that breakfast ended at 10:30 am, and confirmed with an employee in the hallway at 10:05 am that breakfast went until 10:30 am, and then the lady at the breakfast location gave me a sassy attitude telling me that breakfast was over at 10 am and I could grab from what was left, but for my information it was over at 10 am. I tried to call the front desk using the phone in room to no avail over 5 times. When checking out, I called using the phone to have a bellboy come help with the bags, and no answer. I went to find help from the cleaning staff, who stated they had called down for me. No one came. I ended up going downstairs and asking Rafael at the front desk, who stated he would send someone immediately, but did not. I had to ask again five minutes after talking with him about my issues and he finally sent someone. During check out, I expressed the lack of service and the horrible experience to Rafael, who stated he recognized me from previous stays at the other hotel around the corner, GHL Collection. He stated he would try to help, went behind closed door and “spoke to someone” who told him that since Sergio and I had come to an agreement, there was nothing that could be done. When I asked to speak to the manager, he stated he would call him over and I waited over 15-20 minutes to no avail (when he was around the corner at the other hotel, literally across the street). When I asked for the general manager’s name, Rafael would not give it to me, stating he could not make that information public. As if it wasn’t the general manager’s job to address issues? He would only offer me the reservations manager’s name. I cannot express enough my disgust at the lack of service and care from these team members and their inability to help in any way. Absolutely ridiculous. It appears they may be faki

Place was clean. At first a small smell of like wet rug lingered in our room but the smell end up going away . Overall great experience . Staff was friendly and helpful. The pool has a great view of the city !