Holiday Inn Basingstoke

Very comfortable accommodation for our overnight stay! Rooms were warm. Thank you!

Great hotel with local amenities near by shops, cinema, bowling etc

Love that it has fridge and ac

Service could have been better.

Absolutely cannot give this place more than 1 star came today on a lego land holiday and the bed is covered in what appears to be human exrement real litteral poo and im not the only one to complain im afraid as other people on the trip have had to have the matresses replaced. All we were offered were a sheet to cover it up. The single bed was held together with cable ties again disgusting mattress. Needless to say we didnt sleep at all and sat in the chairs all night as the managment refused to move us due to lack of rooms. It is also so outdated in the rooms department it reminds me of a butlins trip mold everywhere even on the lamp stands . Came down for the buffet and it is all either undercooked or over cooked with not alot of options for any children who are autistic so be prewarned. If i were any one i would avoid this place at all costs and go to the Farnborough one its a million miles apart from this establishment. Managment just dont seem to care at all. Which is a shame as it has the potential to be a nice little spot.

This was the latest 1 night stop-over at this venue. It is handy for its location to the motorway for a stop-over. First, I am pleased to say the bar area and restaurant have both had a much needed refurbishment and look fresh and modern and really are a valuable improvement to hotel. Reception was fine and no issues checking in. The room was ok, like most of the rooms they are somewhat tired now and need refurbishment themselves. I understand that the rooms are next on the to-do list later in 2024. The room was clean but only had 2 very flat pillows (1 each) - we told reception and to be fair after their look of initial surprise (which was very clear from their facial expression) was rectified straight away. Bar service was slow with no-one behind the bar. I stood there for 10+ minutes until a member of reception staff wandered over and asked if everything was ok? I did say “Being served would be nice”. They have 8 draft beers but in terms of choice you have 6 to chose from as 2 double up. They had sold out of 4 beers and by dinner had sold out of another 3. The explanation was that it had been the England match the night before. That does raise the question of bar management and ordering. The bar was running out of things all the time. Dinner was ok but certainly did not match the menu description with either starter or either main with alternatives put on the plates with no explanation. Breakfast was ok but as can be often the case - really could have been hotter. Quality of the food overall was not an issue.