56 Jalan Low Yat, Batu Ferringhi, Penang, 11100, MalaysiaView Hotel Details
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DoubleTree Resort by Hilton Hotel Penang Guest Reviews
4.4/5
Very Good
1131 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(1131)
Positive reviews(1078)
Reviews with photos/video(453)
Delicious breakfast(128)
Loved the beach(61)
Great location(55)
Large rooms(48)
Parking difficult(39)
Perfect for kids(34)
Delicious buffet(28)
Children's pool available(18)
Negative reviews(53)
Anonymous User
Deluxe King Room With Balcony High Floor
Stayed in Sep 2024
Couples
13 review
5.0/5
Outstanding
Posted on Sep 7, 2024
Great hospitality and love the warmth welcome bu the staffs. Parking is sufficient and need to pay per day rate.
Good choices of breakfast.
Anonymous User
Deluxe King Room With Balcony High Floor
Stayed in Aug 2024
Family
11 review
3.7/5
Posted on Aug 28, 2024
Overall good. Beach not attractive. Service average. Not much activities. Breakfast is acceptable
ed an
Deluxe King Room With Balcony
Stayed in Jun 2024
Couples
33 review
4.7/5
Amazing
Posted on Jun 14, 2024
A lepak hotel to relax and stay away from busy city life and noisy people.
Room big and clean. Bed and pillow comfortable that I don't want to wake up.
Service is friendly and amenities are delivered fast to the room when requested. Towel is big and clean. Soap and shampoo by crabtree. But I expect better quality bed slippers and toothbrush/toothpaste considering it's doubletree
Breakfast buffet was delicious with a good spread. Come early after morning pray to avoid noisy people.
Pool big and clean. But come early to avoid noisy kids and irritating people. Near the beach if you want to swim salty, just cross the overbridge.
Far Away from busy georgetown, airport and main attractions. But convenient and affordable to grab around.
6/18
Response from Property: Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Kristine ChanGeneral Manager
Lou Donna
Two Bedroom Family Room With Balcony
Stayed in Jul 2024
Family
1 review
1.0/5
Posted on Jul 31, 2024
Terrible service, worst among all Hilton hotels I’ve stayed in Asia. The front desk staff Ms. Nantini (yes, I specifically took down her name because I was too shocked) was only willing to serve Westerners. She asked a Malaysian lady and myself to wait aside when she served the Westerners behind us first. This happened two times in a roll, if not discrimination/racism I don’t know what it is. I’ve written to both lobby managers, Alex and Danni, so far, I have not heard anything back.
The pillow case was disgusting, see picture 1.
And the hotel would go construction at 11am when people are using the pool. When it became super dusty, no one can swim.
Caution! Avoid this hotel at any cost!
Response from Property: Greetings!Thank you for taking the time to leave a review, we appreciate you bringing it to our attention that you haven't enjoyed your time with us. Kindly note that we have escalated the feedback to our departments to take necessary action. However, we hope to warmly welcome you again for a much more improved visit. Sincerely, Kristine ChanGeneral Manager
Guest User
Two Bedroom Family Room With Balcony
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 30, 2024
always being my fav place whenever i come to penang.So comfy and smell nice.Just need to improve on cleanliness of toilet tiles and get more board game on the lobby hihi
Response from Property: Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Kristine ChanGeneral Manager
Hiong
Twin Guest Room
Stayed in Apr 2024
Family
10 review
5.0/5
Outstanding
Posted on Apr 10, 2024
Great hotel,friendly and helpful staff. Hotel was clean, stylish, spacious room, well equipped and comfortable bed.great value for money and service was attentive and efficient. I love the beach although have to walk thru sky bridge. It was very pleased with my stay. I hope to be back for a longer visit in the future.
6/20
Response from Property: Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Kristine ChanGeneral Manager
Guest User
Two Bedroom Family Room With Balcony
Stayed in Jul 2024
Family
1 review
4.5/5
Great
Posted on Aug 1, 2024
Excellent stay, kids loved the kids club, breakfast was good.
Response from Property: Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Kristine ChanGeneral Manager
Zara_77
Deluxe King Room With Balcony
Stayed in May 2024
Family
3 review
3.0/5
Posted on Jun 6, 2024
We stayed at Penang for 6D5N. Though it's up hill, no amenities are found. Need to go out from the hotel to search for food cos food was expensive.
Response from Property: Greetings!Thank you for taking the time to leave a review, we appreciate you bringing it to our attention that you haven't enjoyed your time with us. Kindly note that we have escalated the feedback to our departments to take necessary action. However, we hope to warmly welcome you again for a much more improved visit. Sincerely, Kristine ChanGeneral Manager
Professional traveller
One Bedroom Suite King-Balcony
Stayed in May 2024
Family
102 review
5.0/5
Outstanding
Posted on May 31, 2024
Hilton double tree is a quite good choice of hotel which u stay in Penang.
Not too far from Georgetown.
Response from Property: Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Kristine ChanGeneral Manager
Guest User
Deluxe King Room With Balcony
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 20, 2024
The hotel is so nice, the view that we got was beautiful & the staffs were very helpful. My best friend & i slept comfortably and we didn’t want to leave the hotel cause we had the best weekend there 😂 and appreciate the effort for decorating our room for my best friend’s birthday. Really worth it!
Response from Property: Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Kristine ChanGeneral Manager
Guest User
Deluxe King Room With Balcony
Stayed in May 2024
Solo travelers
2 review
4.5/5
Great
Posted on May 12, 2024
Very friendly staff and helpful. The room was clean and quite spacious. I love the free cookies upon check in and they use crabtree & evelyn product in the bathroom. Overall I have a pleasant stay there 😊
Response from Property: Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Kristine ChanGeneral Manager
Kekjuuu
Deluxe King Room With Balcony High Floor
Stayed in May 2024
Couples
7 review
4.5/5
Great
Posted on Jul 4, 2024
We decided to come back here for short vacation after our honeymoon trip here. Everything was good except the bed. It’s not comfortable with the price paid.
Response from Property: Greetings!Thank you for taking the time to leave a review, we appreciate you bringing it to our attention that you haven't enjoyed your time with us. Kindly note that we have escalated the feedback to our departments to take necessary action. However, we hope to warmly welcome you again for a much more improved visit. Sincerely, Kristine ChanGeneral Manager
Tong Chia Yee
Deluxe King Room With Balcony
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on May 30, 2024
Spacious room and very delicious welcome cookies. My kid enjoy in the kids room.
Response from Property: Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Kristine ChanGeneral Manager
Nahs :v
Premier King Room With Sea View And Balcony
Stayed in Apr 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Apr 22, 2024
Though the location may be a little far from the airport, it's got a good sea view and the staff were all friendly and are always there to cater to any demands 24/7. Would recommend this hotel if anyone is looking for a short-term stay.
Response from Property: Greetings! Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Sincerely, Kristine ChanGeneral Manager