Lone Pine, Penang, a Tribute Portfolio Resort Guest Reviews
4.5/5
Great
439 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(439)
Positive reviews(422)
Reviews with photos/video(210)
Quiet & comfortable(39)
Nice sea view(31)
Great swimming pool(31)
Large rooms(25)
Tasty food(24)
Close to beach(19)
Perfect for families(9)
Well designed(9)
Negative reviews(17)
min_tym
Deluxe Seafacing Room
Stayed in Aug 2024
Solo travelers
21 review
4.2/5
Very Good
Posted on Aug 12, 2024
The hotel room has been renovated, but many details are poorly executed.
The bed isn't very comfortable, and the pillows are too low and too soft.
The quality of the toiletries is not up to a five-star standard.
However, the location is excellent.
Overall, the stay was okay.
Celebrate birthday here, they also provided a free cake!
Nice sea view , staff friendly and helpful.
Robin Anouck
Deluxe Guest room, 1 King, Balcony
Stayed in Jul 2024
Couples
2 review
4.7/5
Amazing
Posted on Sep 3, 2024
An amazing hotel, pretty beach, friendly and helpful staff and the breakfast is widely ranged!
Loved the pool ⭐️
Guest User
Deluxe Guest room, 1 King, Balcony
Stayed in Jul 2024
Couples
13 review
5.0/5
Outstanding
Posted on Jul 23, 2024
It feels exclusive when u stay in Lone Pine this will be my first time. I have been staying in Holiday Inn each time I visited Penang. After the pandemic 2 years ago I tried Golden Sands, Shangrila. Overall spacious room with balcony facing Seaview. Wish that they trim the trees so it will not obstruct the view from balcony. Breakfast was OK. Nice hotel.
Guest User
Premier Seafacing Room
Stayed in Jul 2024
Travel with friends
1 review
1.2/5
Posted on Jul 22, 2024
I am writing to express my deep dissatisfaction with the disgusting experience at your hotel, which fell far short of our expectations for a stay at high reputation 4-star hotel.
Firstly, we were dismayed to discover that the room allocated to us did not correspond to the one we had booked. Our reservation clearly specified a room with two queen beds and a view of the sea. However, what we were given was a room with one bed and a sofa bed, and the hotel supplies only have two sets, which means this room is only fix to 2 person but not 4!!! It’s significantly different from what we had anticipated. Despite bringing this discrepancy to the attention of your staff, we were informed that this was the only room available and were assured that this was an upgrade, which we found unacceptable.
Secondly, the condition of the bedding provided was appalling. Both the pillows and the duvet were visibly moldy, presenting a serious hygiene concern. Our complaint regarding this issue only resulted in the provision of a replacement set, rather than the proactive offer of a room change, which would have been more appropriate given the circumstances.
Lastly, the response to our dissatisfaction was limited to apologies and an offer of a high tea set as compensation. However, given that we were already in the process of checking out, this gesture did not adequately address the severity of the issues we encountered. The level of service we received does not align with the standards expected of a five-star rating hotel.
The overall experience has left a sour impression on us, and we urge you to take immediate steps to address these concerns and prevent similar incidents from occurring in the future. We trust that you will handle this matter with the seriousness it deserves and look forward to your prompt response.
Guest User
Deluxe Guest room, 1 King, Balcony
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 2, 2024
Superb! Nice play to stay. Love the ambience and the view. Perfect!
Love everything about Lone Pine. It has all i must have for a family beach stay. Nice location with lot of eateries in a walking distance alongside the road; quiet, simple yet elegant luxury hotel and bedroom setting; ample of outdoor space to stroll opens to beautiful garden and beach. Recommended.
Nashtasha
Premier Seafacing Room
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Jul 4, 2024
i would love to come back here again. It was amazing with the seaview and great ambience surrounded by the sea, garden and peace. Love penang !
Anonymous User
Deluxe Room
Stayed in Aug 2024
Couples
74 review
5.0/5
Outstanding
Posted on Aug 12, 2024
everything was good bit maybe can improve the cleanliness and hygiene
Simon Datt
Deluxe Room
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 25, 2024
Third Time stay at This Hotel… I Ask My Six years Old Son, He Say Maintain give Five Star… 😄 , From Service, Swimming Pool, “Private Swimming Pool”, Beach, Room Service Dinner,
Hotel Breakfast, to Free Upgrade Room type also
🌟🌟🌟🌟🌟
Sab1502
Deluxe Guest room, 1 King, Balcony
Stayed in Jun 2024
Couples
25 review
4.7/5
Amazing
Posted on Jun 24, 2024
The hotel was upgraded to a sea facing room.. the room was very nice.. breakfast was good . Overall it was a nice stay
NIZAM BLACKS
Deluxe Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 12, 2024
nice place to hang up with ur family .. best service by Lone Pine team ,. keep it up !!
Anonymous User
Deluxe Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 22, 2024
I made a special request for this birthday trip from them and they manage to did it, honestly i really appreciate it! staff was sooooo nice and friendly! Clean and aesthetic spaces, all spot are instagrammable. I love the the facts that every spot here was soooooo nice ! Very peaceful. Will come again soon
auny azmy
Deluxe Guest room, 1 King, Balcony
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 16, 2024
Loving the place as much as our stay! They upgraded our room to garden seaview and it was fantastic! I love the hospitality and we will sure to come back soon enough just to swim in the pool and chill around the place! Their strawberry milkshake is sensational 😫💓
wawa khalid
Premier Seafacing Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 13, 2024
love the view, remind me of club med cherating very calm , fresh view (sea view) from the room .service super amazing , fast and helpful .Location just what we wanted lots of cafe & restaurant by walk .Room super clean bed very comfortable after a day full of activity its a total relaxing and the breakfast thing , the cafe by the pool food was great lots of choice local & continental definitely will visit again .