Beach, 11100 Batu Ferringghi, Batu Ferringhi, Penang, 11100, MalaysiaView Hotel Details
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Hard Rock Hotel Penang Guest Reviews
4.5/5
Great
283 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(283)
Positive reviews(273)
Reviews with photos/video(137)
Awesome stay(144)
Friendly owner(60)
Great swimming pool(47)
Perfect for families(22)
Classy environment(12)
Loved the beach(12)
Close to beach(9)
Has facilities for children(7)
Negative reviews(10)
Audrey
Seaview Deluxe Room
Stayed in Jul 2024
Couples
2 review
4.0/5
Very Good
Posted on Aug 1, 2024
Checked in on time.
Had a nice pulled lamb burger at Hard Rock Cafe - it was so good.
Room and balcony spacious enough and comfortable pillow/bed.
Buffet breakfast was busy as the hotel had lots of families spending the weekend there. Food spread was decent.
Response from Property: Hi Audrey,Thank you for sharing your experience. We’re delighted to hear that you enjoyed your pulled lamb burger at Hard Rock Cafe and found your room and balcony spacious and comfortable. It’s great to know that our pillow and bed met your comfort needs. We appreciate your understanding regarding the busy breakfast buffet and are pleased that you found the food spread decent.We look forward to welcoming you back soon.Best regards,Tobias LackermeierExecutive Assistant Manager
Wholovedtrav
Deluxe Room With Poolview
Stayed in Jul 2024
Family
15 review
5.0/5
Outstanding
Posted on Jul 20, 2024
Have a nice stay in Hard Rock Hotel Penang. Will recommend to other friends who travel to penang
Response from Property: Hi Wholovedtrav,Thank you so much for your kind words! We're thrilled to hear that you had a nice stay at Hard Rock Hotel Penang and that you would recommend us to your friends.If you or your friends need any assistance or have any special requests for future visits, please feel free to reach out. We look forward to welcoming you back!Rockin' Regards,Tobias LackermeierExecutive Assistant Manager
jaws king
Seaview Deluxe Room
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 6, 2024
The hotel room and bed were clean and comfortable. Crews were always friendly and helpful. If you want to stay near the beach, Batu Ferringhi, Hard Rock Hotel is a good choice. Suitable for couples and family with kids as well.
Response from Property: Hi jaws king,Thank you for your positive feedback regarding your recent stay at Hard Rock Hotel Penang. We are delighted to hear that you found the hotel room and bed clean and comfortable, and that our staff were friendly and helpful.We appreciate your recommendation and are glad you enjoyed the proximity to Batu Ferringhi beach. It’s wonderful to know that our hotel met the needs of both couples and families with kids.We look forward to welcoming you back for another great stay in the future.Rock On!Tobias LackermeierExecutive Assistant Manager
ElvisLip
Rock Royalty Seaview Deluxe Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Breakfast and evening cocktails selection has becoming less compared to years ago. Bed and pillow is not that comfy. However our overall stay is excellent. Kid loves the slide at the pool.
Response from Property: Hi ElvisLip,Thank you for your feedback and for choosing Hard Rock Hotel Penang for your stay. We're delighted to hear that your overall experience was excellent and that your child enjoyed the pool slide.We appreciate your comments regarding the breakfast and evening cocktails selection as well as the comfort of the bed and pillow. Your feedback is essential for us to make the necessary improvements to enhance our guest experience.We look forward to welcoming you back and providing an even better stay next time.Best regards,Tobias LackermeierExecutive Assistant Manager
BeeChow
Deluxe Room With Poolview
Stayed in Aug 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Good service, cleaneless, but room amenities not worth for value.
Response from Property: Hi BeeChow,Thanks for the smashing review!We're flattered to hear your opinion of us. Always happy to know we provided as we promote and hope we'll see you again soon for more rocking experiences.Rock On! Tobias Lackermeier Executive Assistant Manager
Guest User
Seaview Deluxe Room
Stayed in Jul 2024
Couples
2 review
4.7/5
Amazing
Posted on Jul 29, 2024
Classic and entertaining hotel in Batu Ferringgi, in Penang.
Response from Property: Hi,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
Chris1986
Deluxe Room With Poolview
Stayed in Mar 2024
Family
38 review
4.7/5
Amazing
Posted on Apr 4, 2024
Return to hardrock Hotel Penang for a night stay, my last stayed was 10 years ago, everything remains the same, very well kept. Nice pool view room if you don't mind the loud music played early in the morning. Breakfast is superb with variety of choices, I personally like the nasi lemak very much. The hotel staffs are very warm and polite.
Response from Property: Hi Chris1986,Thank you for choosing to return to Hard Rock Hotel Penang for your recent stay! We are thrilled to hear that you had a memorable experience with us, especially after 10 years.It's fantastic to know that everything remains well-kept and that you enjoyed your pool view room, despite the lively morning music. We're delighted that you found our breakfast offerings superb, especially the nasi lemak!Our team takes great pride in providing warm and polite service to our guests, and we're glad to hear that you experienced just that.We appreciate your feedback and hope to have the pleasure of welcoming you back again soon for another rocking stay!Rock on!Tobias LackermeierExecutive Assistant Manager
Patrickpamg
Deluxe Room With Poolview
Stayed in Mar 2024
Couples
19 review
5.0/5
Outstanding
Posted on Mar 16, 2024
My first time check into this Hotel , I and my wife love this hotel from A-Z . Room is clean , staff is friendly , the design of this hotel is nice and the breakfast is one of the best we ever had. Really hard to find bad thing about this hotel and everything is just awesome. We will definitely come back to Hard Rock Penang again.
Response from Property: Hi Patrickpamg,Thank you for choosing Hard Rock Hotel Penang for your recent stay and for taking the time to share your feedback with us.We are thrilled to hear that you and your wife had such a fantastic experience during your first visit to our hotel. Your kind words about our clean rooms, friendly staff, and hotel design mean a lot to us. It's truly rewarding to know that you enjoyed our breakfast offerings and found them to be one of the best you've ever had.At Hard Rock Penang, we strive to provide our guests with exceptional service and unforgettable experiences, and we are delighted to learn that we met your expectations in every aspect.We sincerely appreciate your compliments and are grateful for your recommendation. It would be our pleasure to welcome you back for another memorable stay in the future.Rock On!Tobias LackermeierExecutive Assistant Manager
Guest User
Seaview Deluxe Room
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Kids friendly hotel with great amenities.
Response from Property: Hi,Thank you for the amazing review! We are thrilled to hear that you and your family had a fantastic time and enjoyed our family-friendly atmosphere and amenities.Thank you for staying with us, and we look forward to another chance to serve you.Rock On! Tobias Lackermeier Executive Assistant Manager
Guest User
Lagoon Deluxe Room
Stayed in Mar 2024
Family
8 review
5.0/5
Outstanding
Posted on Apr 9, 2024
We have been visited hard rock 5 times. It’s always our first choice while visiting Penang.
Response from Property: Hi,Thank you for choosing Hard Rock Hotel Penang as your preferred accommodation during your visits to Penang!We truly appreciate your loyalty and are thrilled to hear that we have been your first choice for accommodation on all five occasions. It's always a pleasure to welcome back returning guests like you.We look forward to welcoming you back for your sixth visit and many more memorable stays in the future!Rock on!Tobias LackermeierExecutive Assistant Manager
Kar Hui
Deluxe Room With Poolview
Stayed in Apr 2024
Family
10 review
5.0/5
Outstanding
Posted on Apr 7, 2024
Excellent experience for all the kids. A weekend with not so much crowd
Response from Property: Hi Kar Hui,Thank you for taking the time to share your recent experience at Hard Rock Hotel Penang! We are delighted to hear that you and your family had an excellent weekend getaway with us.It's wonderful to know that the kids enjoyed their time here, especially with the opportunity to have a fun-filled weekend with fewer crowds.We hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future!Rock on!Tobias LackermeierExecutive Assistant Manager
Effa
Seaview Studio Suite
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 9, 2024
Superb!
Staff sngt2 frendly!
Amik bilik suite layanan sngt mantap!
Staff dibahagian level 4, rock royalty terbaek!
Response from Property: Hi Effa,Thanks for the terrific review, we love having you as our guest!We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Penang made your staycation great.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
M. Hariz
Seaview Deluxe Room
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Jan 20, 2024
Good place with great facilities. Kids friendly with lots of activities! Most recommended for family stay.
Response from Property: Hi M.Hariz,Thanks for the smashing review!We're flattered to hear your opinion of us. Always happy to know we provided as we promote and hope we'll see you again soon for more rocking experiences.Rock On! Tobias Lackermeier Executive Assistant Manager
Kamal Khairi
Seaview Deluxe Room
Stayed in May 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 27, 2024
Gooddd
Response from Property: Hi Kamal Khairi,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
Elaine
Seaview Deluxe Room
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 12, 2024
The hotel location and facilities were good. The room temperature is too cold even adjusted to 27c and the queue for breakfast is long. First time need to queue up for hotel breakfast due to no table available. Perhaps the hotel can expand the breakfast area to accommodate the high occupancy.
Response from Property: Hi Elaine,Thank you for sharing your feedback with us about your recent stay at Hard Rock Hotel Penang. We appreciate your insights and apologize for the inconvenience you experienced.We're glad to hear that you found the hotel location and facilities good. However, we apologize for the issue with the room temperature and the long queue for breakfast. Your comments about the breakfast area have been duly noted, and we will review these concerns with our team for improvement.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Rock On!Tobias LackermeierExecutive Assistant Manager