Guest User
September 5, 2023
Disgusting. But let's start from the beginning....we arrived at 5 am, we were given the keys and we went in search. The first thing I saw when entering the room was a puddle in the bathroom (I attach a photo). I had to go to the reception. A young man came and looked and said that they would come to us this afternoon to clean it up. But neither that day nor the next (although I went to the reception several more times) no one came. I had to put things in order myself. The next minus is a terrible mess: dirty curtains (photo), a ruined room, a broken chair... And the room itself was not cleaned upon our arrival. Dust in the corners, on the table, poorly washed dishes... Apparently, after the previous occupants, they did not restore order. The answer to demands to change the number was that there were no vacancies. But this is a lie, because the one next to us was free exactly until the middle of our vacation. Service is a separate issue. According to our living conditions, our room had to be cleaned and our bed linen changed every 6 days. On the 7th day I went to the reception - they promised to resolve this issue within a day. On the trail. That day I also went to the reception and the issue was never resolved. In general, we lived all 12 nights without changing our linen. No one is going to move from the staff and do anything. A completely disregardful attitude.
Original TextTranslation provided by Google