Paradisus Palma Real Golf & Spa Resort All Inclusive

Food and everything was nice.The service was a bit shortfall,I am guessing because of the language barrier.But it was a very beautiful resort with nice rooms

The property was beautiful, however, the service could have been better especially for the price. I was guaranteed an on time check-in which didn't happened. After the late check in, getting settled in i went over the restaurant listed and decided to dine at the Italian restaurant; I was denied entrance due to not having a reservation and even after explaining that I just checked in that day and late due to the room not being ready and that there was no way I could reserve prior to, the staff still didn't care and denied me entrance. I went to the Mexican restaurantand after a 30 minute wait I was able to dine. I wanted to make reservation the next day for one of their top restaurants but I was told that the restaurant is currently closed without an opening date so that was not an option. I also requested for towels and bottled of water to be delivered to my room twice and didn't get them until 24hrs later. There was no joyful entertainment and the night that they did have it, the live band was not very enthusiastic to say the least. I feel that for the price guest pay they should have better service, easier access to all restaurants or get discount for restaurant or services not available since we are paying for an all inclusive stay. The entertainment can definitely be better as well.

Clean.

Loved this trip with my adult Children. Everyone was kind and helpful. Food, drinks and service were exceptional!

Staffs were amazing. Front desk, Wilmer made our stay comfortable and activity staff Danyelo brought the dance party to life. Only complaint would be the food. Food was not good.

Nice enough hotel, great pool and the bar/dining staff are very helpful. App doesn’t allow you to book restaurants despite what they say and having to be there at 9am to book for the next day isn’t ideal nor does it encourage spontaneity! Louis at the Celsius poolside bar was great and looked after us all week - look him up when you’re there. Check in was a little slow, one suggestion would be to have an express checkout function. Great that it’s on the beach, always lots of chairs available. We’d come back!

First of all i want to say that we did not receive any on the VIP benefits: no room upgrade, not even the early check in. The guaranteed check in was at 3pm, but we got advised that our room is not ready and that they only start to give out the rooms at 3pm, so be prepared to wait till 4pm at least to get the room. There were some other hiccups here and there, but the main thing was the food - horrible buffet - my kids only ate pizza and chicken nuggets all days as even the rice was not cooked properly, no hot pasta with butter that is ready to be served right away, you have to stay in line to ask for it, just to be dumped in hot water and be tastless. Noone was keeping track if they ran out of something, every single day I had to ask for Fruit Loops and cheese pizza and wait for 20 min for it to be brought out. And one last thing, noone is considerate about people with food allergies, not sure why they even bother asking before you enter the buffet: fish and shell fish is everywhere. On the day of our departure there were more seafood than before and I guess it got into something that my older son picked (he has severe allegy on fish and shell fish) as he deleloped severe rush and his face started to swell right after our lunch. We had to stop the taxi to give him medication. Very disappointed.