pigwig2
June 3, 2024
We went in 2022, but I was honestly too frustrated to write a review then! We came from New Zealand, and this was our second trip to Dinsey with our kids. The first time we loved - and we stayed in the cheapest hotel in Disney about 5 years before. We thought we would love the hotel but found the staff and service a real letdown. The staff - especially the front desk and concierge seemed almost rude - no smile, didn't greet our children when we arrived, they just seemed really unhappy, didn't know the answers to basic questions like what are the nearby restaurants, and kept telling us to use the app, but when I asked questions about the app they didn't know how to use it either. It was so impersonal and inefficient - lots of queues all the time, etc. Also, we stayed in the hotel for 7 days but could not get breakfast or dinner because we hadn't booked 2 months in advance. Like, jeez, can we have some sort of bonus for staying in the hotel so we can actually eat here? We lived off the fast food at the pool. The room was ok but very small for 5 of us. When we didn't have the cleaners come in, they knocked on our door and said they had to inspect the room. They literally came in, looked around, and said it was ok. Seriously? I found that just so rude. We pay that much for a room, and you don't trust us not to trash the place? We were being kind - with so many of us in the room, it seemed like it would be too hard for the cleaning staff to get in, and sometimes the kids napped. The staff, I guess this is Disney in general, were so overly safety conscious that it made you feel like you were always watched. Around the campfire, for instance, we stopped going as I wasn't allowed to bend down near the fire to help my kids, wasn't allowed to touch the cold outside stones of the fire, wasn't allowed to break the stick for toasting the marshmallow (OMG - the risk of splinters, how will we cope?!). They just managed to take all the fun out of everything. They also somehow cancelled the last 3 days of our trip without telling us! Honestly, it was appalling, we tried to follow it up with them but you just go round in circles with them on the phone and like most people, I have better things to do with my time. I have literally no idea how it happened - they said we cancelled the last 3 days - but we did not. We had had no contact with them at all. We only found out when we went to ask the front desk about something else. They had no proof of how we cancelled - no email etc. We were actually kind of relieved, as it gave us an out - we left and went to a resort outside Disney for a fraction of the cost and much better staff and facilities for the last 3 days. I won't ever stay or go there again. It still makes me mad. It was horrible. And the parks—omg, they're just awful—the queues, the lack of shade, the lack of water, the overcrowding, and that bloody app! Disney has definitely lost its magic!