Hotels near Long Beach Island Historical Museum, Beach Haven

The Management and hotel staff need a lot of education on respect, privacy, courteous behavior, empathy, and taking responsibility when wrong doing is involved. I wrote a review and it was sent back to me saying for legal reasons they could not post. Very confusing. I went there for my birthday with my mom and sister. It was also a last hurrah before starting chemotherapy. Here were the issues: 1. Musty smell in the rooms 2. Large alive BUG near TV 3. Staff walking in our room without knocking or announcing themselves 4. The rugs are extremely old and fraying and dirty 5. The bottom of the curtains were filthy. When I tried to address it with the staff they become defensive saying it was because we had concerns about the room and they came to check instead of apologizing and saying who they were. Went to the front desk to complain about staff just coming into our room while I was lying down and thought it was my sister and mom coming in the room and when I opened my eyes it was a strange man. It was frightening and disconcerting and I got off of the bed and asked what happened to knocking. The man told me that he thought the room was empty since my mom and sister were at the front desk addressing the concerns. I explained that we were registered as three. I was told by the front desk staff that it was the manager who was concerned, so he entered our room. Nobody seemed to get that no matter what the reason, one should knock and announce yourself before opening the door to a patron's room. It only takes a few seconds to do that. There was no apology for the invasion of privacy. That is my biggest complaint. They just seemed to feel like it was ok to just not knock or announce themselves. In fairness, the beds were comfortable and bathroom clean. The restaurant and bar area was nice. However, it was hard to enjoy these things while the other issues were present. We were provided with a different room. But that one still was smelly, but at least no bugs.

The actual resort fee charged was more than what was quoted on trip.com they also do not take reward cards if booked through 3rd party which is ridiculous.

This time I was upset, because we outdoor hot tub & pool was closed, I guess it's because of cold weather, but indoor pool was also so cold that not only water temperature but was its room also so cold.

We booked in this hotel July 22, 2022 for an overnight stay with four couple who are very good friends. From check in to check out the service was great. We asked for more towels and it was very soon delivered. The rooms were clean, a/c was cold, shower was strong, breakfast was very good with good selection of food ( never ran out of eggs or sausages, cereal etc., the person in charge was always on the look out for food that was running low and immediately filled it up. My kudos to Mar ( Magellan as she was so courteous, personable, friendly and very service oriented woman. Every time I asked her for a simple question no matter what she was doing she’d answer me in a friendly manner. I would book here again if I were to return to AC.