Guest User
June 2, 2024
We recently stayed here on May 26th and 28th. We were fortunate to encounter exceptional service from several staff members throughout our stay. Olivia at the restaurant was incredibly helpful and accommodating when we made a mistake with our high tea reservation. We truly appreciated her kindness and understanding. Additionally, the chefs surprised us with a complimentary dessert platter for my sister's birthday, which was a lovely touch. We also got to interact with Kent during our stay who was also fantastic – attentive, friendly, and ensured our requests were met promptly. Sarah at check-in was exceptional – professional and attentive. Sachin at the restaurant made us impeccable Old Fashions and provided stellar service. The chefs deserve a shout-out for the incredible food – the potato gratin and steak were particularly delicious! The high tea experience itself was lovely, but the service could have been improved. Our server seemed disengaged and required us to seek her out for water and tea. However, a big shout-out to Olivia again, who even while seemingly on reception duty, noticed our need and offered assistance. This exemplifies her impressive dedication to guest satisfaction. Finally, Kent's professionalism during our checkout on May 29th cemented our positive impression. Overall, our stay at your hotel was very enjoyable thanks to the exceptional service provided by Olivia, Sarah, Kent, and Sachin. They are true assets to your team, and their genuine hospitality significantly enhanced our experience. We would definitely consider staying at your hotel again and will definitely recommend it to others. Thank you for your time and consideration.